Baskin-Robbins

My milkshake was prepared well and tasted good.

Atmosphere: 5

Food: 5

Service: 5

Tried to come here three times in the last week and each time they have had the same thing of empty chocolate ice cream always say well we're almost out we don't have enough to make it maybe get some more from the back employees seem too lazy to want to serve ice cream

Atmosphere: 1

Food: 1

Service: 1

8:25pm. 1st order Can’t make a sundae the machine is turned off, 2nd order can't make a strawberry milkshake because they don't want bring out the strawberry ice cream. Leaving without being able to order. Employee yells out yes!!!

So disappointing. Store sign says it closes at 9:00. We pulled up at 8:40 excited to have family ice cream to celebrate a concert and were told that the ice cream part of the store was already closed.

The Baskin-Robbins app said they were open until 9:00 p.m. on a Thursday night. I went at 8:30, and the employee said, "We close the ice cream side at 8:30." I said, "The Baskin-Robbins app says it's open until 9:00 p.m." The employee said, "Sorry."That's totally lame.

I've gone in 6 times in the last 3 months during the middle of the day for a chocolate shake because it's close to work. I actually see the delivery truck show up in the morning and guess what? All six times they have been out of all ice cream. What a joke. And it's always dirty there and employees out back smoking cigarettes and pot.

I've gone in 6 times in the last 3 months during the middle of the day for a chocolate shake because it's close to work. I actually see the delivery truck show up in the morning and guess what? All six times they have been out of all ice cream. What a joke. And it's always dirty there and employees out back smoking cigarettes and pot.

How can a Baskin-Robbins not have mint chocolate chip? They’ve gone down hill since becoming entangled with Dunkin’.

They did not have any of the items listed on the menu. Total waste of the drive. Off to Publix.

They did not have any of the items listed on the menu. Total waste of the drive. Off to Publix.

Beyond friendly staff, accommodated my picky request, very efficient and fast!

Yikes. I realize I arrived in the drive through at 9:15 but it’s down the street ….so why not? I’m hoping the staff was just having a tough night because they were miserable and it shined through. Cone was old and tasted stale but the ice cream was good. The gal managing the drive through decided that I wanted them to keep my change and tossed it in the tip jar without asking….I would have said keep it but at least ask? To round out my experience ~ no have a good night, just a window closed. I have been a couple times due to convenience for coffee, bagel or a sweet treat and it’s always been just ok and I just figured they were short staffed but whew tonight. Hope things get better and you may want to fix the drive through microphone or hire someone that cares.

I've been ordering one thing, and one thing only, for 20 years: the Mochaccino Blast. This particular Baskin-Robbins/Dunkin' Donuts in Gainesville, FL, has one of the weirdest drive-thru's, where you circle around the back of the building in a highly-unusual, concave manner.

Just showed up at 9pm on the dot for ice cream. Was asked if we wanted ice cream and we said yes. we waited appx one minute for her to finish up her tasks and then she proceeds to tell us the ice cream side is closed. (why she waited so long to tell us, i have no idea). i told her the website and google says they close at 10pm. She said "no we are closed, the dunkin donuts side is open til 10). I again said that the website says 10pm. She ignored us for another 2-3 minutes while she finished her tasks. She came to counter and just stared at us like she had a problem. I said "are you really closed even tho it says 10pm?" and she said "yes". The other girl working said they could close early. I asked for a manager name and told them to have a great night. I will be calling the manager tomorrow and filing a formal complaint. I have never in my 44 years been denied a service at an establishment ONE HOUR before closing time.

Came in after dinner for ice cream with the family....Arrive 2 hours prior to closing all ice cream is covered up. We ask "are you guys out of ice cream" the employee proceeds to say we are low....our truck came today. News flash...if your truck came today....YOURE NOT LOW...You're lazy. Huge difference between not having any and you just packing that section of the store up early so you only have to work donuts. Skip this place and go to a place that knows how to run their operation.