Baskin-Robbins
1111 W University Ave Suite 20, Gainesville
(352) 857-3131
Recent Reviews
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Ashu was the man, overall great experience!
Best ice cream ever!!! Come check it out, the employees are so sweet. Great service
Great ice cream and management!!!
Really nice workers, ice creams was very tasty
Good people and good energy
If I could give this place zero stars, I would. I’ve never seen a business so perfectly run into the ground by its own owners. From the moment I walked in, I could tell something was off — and not just the smell (which somehow managed to be a mix of sour milk and freezer burn). The owners hovered around like they were guarding state secrets instead of serving ice cream.
When I asked to sample a flavor, they glared at me like I’d just asked for a loan. Every question was met with an eye roll or a sigh so dramatic it could’ve been heard in the next county. They act like they’re doing you a favor by letting you pay for overpriced, freezer-burned scoops.
The worst part? They clearly don’t care about their employees or customers — just their precious cash register. I watched one worker get scolded for smiling “too much.” Who does that? It’s an ice cream shop, not a prison cafeteria.
I left without finishing my cone (which tasted like sadness and bad management). Honestly, I wouldn’t wish this experience on my worst enemy. The owners need a crash course in basic human decency before they even think about running a business again.
Final verdict: Save yourself the trauma — go literally anywhere else for ice cream.
Went in today and received amazing customer service!! They were so helpful with choosing the ice cream flavors, and so kind!! The ice cream was amazing too of course
Whoever the Indian woman is fixing the ice cream should not be working there. I just left there and her attitude was so bad. She rolled her eyes every time my kids asked for something and was slamming things. They will never get my business again!
I ordered a custom Baskin Robbins cake and it was beyond amazing. Not only did it look stunning, but the taste was incredible—rich ice cream layers with the perfect texture. A real crowd-pleaser
Excellent ice cream shop! I always find something new to try, and the quality is consistently top-notch. Friendly staff, great flavors, and perfect portions. Highly recommend for anyone with a sweet tooth.
Restaurantji Recommends
This Baskin Robbins is a lovely location. It is convenient to school and the workers are EXTREMELY personable and helpful. She was considerate of exactly how I wanted my milkshake and ensured I was satisfied before I paid. I would definitely come here again and will be back tomorrow!!
The ice cream was really good! Juliette and Mahi were exceptionally pleasant to talk to! They were very respectful and worked in a timely manner. 11/10 experience would come here again
Baskin-Robbins is one of those timeless places that never fails to put a smile on your face. From the moment you step inside, you’re hit with that sweet aroma of freshly made waffle cones and an endless display of colorful, perfectly swirled ice cream flavors. It’s not just dessert — it’s an experience.
The magic of Baskin-Robbins is in its variety. With their famous 31 flavors (and seasonal specials that keep things exciting), there’s truly something for everyone. Classic staples like Mint Chocolate Chip, Pralines ’n Cream, and Cookies ’n Cream taste just as nostalgic and comforting as you remember, while creative limited-edition flavors let you try something new each visit.
The texture is always spot-on: rich, creamy, and never icy. Toppings and mix-ins are generous, from gooey caramel ribbons to crunchy brownie bites. And let’s not forget their signature sundaes — piled high with whipped cream, hot fudge, and a cherry on top, they feel like a celebration in a cup.
What really makes Baskin-Robbins stand out is how fun and family-friendly it is. Whether it’s kids sampling a new favorite, teens hanging out after school, or adults reliving childhood memories, the atmosphere is welcoming and lighthearted. Pair that with their cheerful pink-and-blue branding and friendly staff, and you’ve got the perfect recipe for happiness.
And yes — their ice cream cakes deserve their own spotlight. Moist cake layered with premium ice cream and topped with colorful frosting makes them the star of any birthday party.
Juliette is the kind of employee who makes you feel welcome the second you walk in the door. She always greets customers with a genuine smile and has this upbeat energy that instantly brightens the shop. What stood out most to me was how patient and attentive she is — even when kids can’t decide which flavor they want, Juliette takes the time to offer samples and suggestions without ever rushing them. She clearly knows the menu inside and out, and her recommendations (like pairing Jamoca Almond Fudge with a waffle cone) are spot-on. Her professionalism and friendliness turn a simple ice cream stop into a genuinely enjoyable experience.
Mahi brings such a calm, kind presence to Baskin-Robbins. She’s incredibly detail-oriented — from perfectly scooping ice cream to making sure sundaes and shakes look just right. You can tell she takes pride in her work, and it shows in the quality of what she serves. What impressed me most is how she handles busy rush hours: she stays composed, efficient, and still takes the time to check in with customers, making everyone feel cared for. Mahi doesn’t just serve ice cream — she makes the experience smooth and stress-free, which really stands out.
Together, Juliette and Mahi are a dream team. One brings contagious energy, the other steady reliability — and both make Baskin-Robbins feel like more than just an ice cream shop.
Such a great atmosphere in this Robins and a delicious milkshake 😋
love this place, my service was good and the ice cream was better. my friends and I had a good time there.
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