This is for Cava Baybrook in Webster, Texas.
My daughter loves Cava and wanted to treat her sister and I to lunch. We ordered our food and as my daughter is paying I see the woman next to the cashier grab a piece of hair in my food quickly and throw it on the floor. They look at each other when they see I’m watching them. I say to them “I saw that” and the woman who removed the hair shook her head. My daughter asked what was going on and I told her, then I said they were going to serve that to me. Disgusting!! I told my daughter to have them remove my meal and just pay for the other 2.
I wonder if this is how they’re trained to handle food related issues or just their own choice to do so. We won’t be dining here again.
I’ve posted a picture of the two women who did this in the comments. Their names are Catherine and Yanibel.
Melissa Walsh
attempted tonl order 1 spiced lamb bowl for delivery.....$39
you have to be out of your minds.
Jj Foodiegram
i love how fresh food is and friendly service is too grill lamb is best dish
Rami Matar
Cava Alliance Town Center. Y’all delivered soggy food and no sauces! The manager had no solution since they were closing at 8pm. The meals and the money went to trash. Definitely not recommended and please change your manager or give her some basic customer service courses. :)
Sharon Pate
100% recommend Cava!!!!!!!!
Heather Hebert
Good Customer Service. Excellent food. Manager Kenny at Town Center location is great!
Rosie Marie Henderson
Great manager Tyler Norfleet and restaurant and food were great. Great job!
Bistany Bass
Bring back Zoe’s! This food is horrible. You get a ton less for the price. It is not as fresh or as tasty. I now go to Taziki’s for Mediterranean food. It is still not as good. You ruined it!!!
Bridgette Norris
Accidentally ordered to the wrong store and they were helpful!
Shout out the the cava staff especially, Carl such a great guy really helped me decide. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Bowl
Taylor Skinner
I had to take time out of my night just to come and express my experience today at cava. the service was excellent especially from Carl, he was extremely nice and quick getting my order. he definitely made my night with the customer service he provided. thank you, Carl and cava.
Atmosphere: 5
Food: 5
Service: 5
Eleanor Duffy
Went to cava tonight after a long day and Carl was AMAZING! So nice & welcoming, put a smile on my face 10/10 employee.
Trevor Chesser
I recently went to this Cava location and the service was excellent. Carl was very helpful and nice. He was welcoming and the food tasted great as well.
Atmosphere: 5
Food: 5
Service: 5
Noelia Juarez
Carl was so damn amazing!! Love this Cava location!!
This is for Cava Baybrook in Webster, Texas. My daughter loves Cava and wanted to treat her sister and I to lunch. We ordered our food and as my daughter is paying I see the woman next to the cashier grab a piece of hair in my food quickly and throw it on the floor. They look at each other when they see I’m watching them. I say to them “I saw that” and the woman who removed the hair shook her head. My daughter asked what was going on and I told her, then I said they were going to serve that to me. Disgusting!! I told my daughter to have them remove my meal and just pay for the other 2. I wonder if this is how they’re trained to handle food related issues or just their own choice to do so. We won’t be dining here again. I’ve posted a picture of the two women who did this in the comments. Their names are Catherine and Yanibel.
attempted tonl order 1 spiced lamb bowl for delivery.....$39 you have to be out of your minds.
i love how fresh food is and friendly service is too grill lamb is best dish
Cava Alliance Town Center. Y’all delivered soggy food and no sauces! The manager had no solution since they were closing at 8pm. The meals and the money went to trash. Definitely not recommended and please change your manager or give her some basic customer service courses. :)
100% recommend Cava!!!!!!!!
Good Customer Service. Excellent food. Manager Kenny at Town Center location is great!
Great manager Tyler Norfleet and restaurant and food were great. Great job!
Bring back Zoe’s! This food is horrible. You get a ton less for the price. It is not as fresh or as tasty. I now go to Taziki’s for Mediterranean food. It is still not as good. You ruined it!!!
Accidentally ordered to the wrong store and they were helpful!
Carl and Jaliyh were amazing! Best service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Shout out the the cava staff especially, Carl such a great guy really helped me decide. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Bowl
I had to take time out of my night just to come and express my experience today at cava. the service was excellent especially from Carl, he was extremely nice and quick getting my order. he definitely made my night with the customer service he provided. thank you, Carl and cava.
Atmosphere: 5
Food: 5
Service: 5
Went to cava tonight after a long day and Carl was AMAZING! So nice & welcoming, put a smile on my face 10/10 employee.
I recently went to this Cava location and the service was excellent. Carl was very helpful and nice. He was welcoming and the food tasted great as well.
Atmosphere: 5
Food: 5
Service: 5
Carl was so damn amazing!! Love this Cava location!!
Atmosphere: 5
Food: 5
Service: 5
Loading...