Dunkin'
3710 NW 13th St, Gainesville
(352) 378-8559
Recent Reviews
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Dunkin everyday and sometimes twice yet we don't do sweets just the sandwiches and coffee!
Atmosphere: 5
Food: 5
Service: 5
Customer service here is not a thing. Asked for 2 dozen assorted donuts and over the intercom I heard a ughh sound. So I said if it’s too much for you I’m good without them. Then asked for a coffee. Upon pulling up I got pretty much mean mugged lol No straw no interaction. If this job isn’t for you lady why are you doing it you’re not forced to work here. Watch out here they might fight you for ordering food/coffee.
Atmosphere: 1
Food: 1
Service: 1
customer service is so rude, food sucked, worst location ever
Atmosphere: 1
Food: 1
Service: 1
Went through the drive through for a large order, food was cold and was missing an item, but when I went inside the manager was extremely friendly and understanding and explained they were training new employees. He quickly remade/reheated our items and was very friendly and overall made the experience enjoyable. Shout out to the staff for not being miserable it was very refreshing.
Atmosphere: 5
Food: 5
Service: 5
Pretty disgusted by our encounter with Krystal today. Her attitude was vile. She was beyond rude and nasty. I won't be visiting this location again solely because of her.
Krystal is the rudest, most miserable person I've ever encountered in fast food, which says a lot. She was aggressive, nasty, and unpleasant during our encounter. Our drinks were both made completely incorrectly, so we had to turn all the way around to get new drinks made. Pretty ridiculous and this ensured you just lost customers indefinitely.
Great service and coffee
Atmosphere: 5
Food: 5
Service: 5
Cold food
Food: 1
Service: 1
The night cree are just so awesome and sweet and made my visit great and had what I was wanting .. thank you guys
Atmosphere: 5
Food: 5
Service: 5
Stale food. Bagel was hard as a rock. Croissants were good.
Food: 1
Service: 5
Restaurantji Recommends
Shoutout to this dunkin’ donuts for their $6 meal deal. Theirs is better than the others. I would go out of my way for it!
The absolute worst. The most inconsistent Dunkin location. How can you not get an iced caramel latte right on a consistent basis? One day it’s perfect, 2 days later it’s all milk, no caramel nor coffee. And then they want to gaslight you about your drink that you always order. They made 2 drinks yesterday that I wouldn’t give my pig & then gone say we refuse service after charging me. Every time I go there which is about twice a week, there’s a whole new team, no wonder they don’t know how to make drinks or follow a simple recipe, because they can’t keep decent staff on a consistent basis. This store needs a complete overhaul.
Atmosphere: 1
Food: 1
Service: 1
Me my boss n daughter went to get coffee n breakfast the white lady at drive thru window was rude no customer service and the food was old hard as a rock. 7:25 am today check your camera
Atmosphere: 2
Food: 2
Sad pulled through drive through this morning and was ignored for order... had to go to wawa...
Atmosphere: 1
Food: 1
Service: 1
Won't give a refund terrible attitude terrible drink terrible place all around dont recommend at all
Atmosphere: 1
Food: 1
Service: 1
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