Whoever this new manager they hired runs this place like the ‘85 bears. Love this location now
Atmosphere: 5
Food: 5
Service: 5
Alexandra Thompson
We made an online order for breakfast and paid through the app. We showed up through the drive thru (the only people here). We gave our voice code 4 times and the lady could not understand us even after we asked if we could just pull up. They finally let us pull up to show our phone and they said our order didn’t pop up because they didn’t have breakfast burritos. We ordered a replacement and asked how to get a refund for the burrito that was already paid for. The manager wouldn’t speak to us directly and brushed us off saying it shows it was taken off. She didnt take the time to see that the payment already went through. They just pushed us to the next window. Three cars behind us got their food before us and 4 people inside received their food before us. Bad attitude and poor customer service for a 9 am order and not that busy. What else do you expect from Gainesville food service?
Atmosphere: 1
Food: 3
Service: 1
Rhonda Bosch
Waited in the drive thru line which was backed up . Cars were blocking traffic in and out of the parking lot. Decided to go in to get my order because of this. Had done an online order. Waited 30 minutes to get food. The young man working ignored me and helped everyone else. I finally had to just jump in and tell him I was waiting for my order! Very frustrating
Atmosphere: 1
Food: 2
Service: 1
Jenelle richardson
I was passing through and decided to stop at McDonald’s for lunch. I didn’t know how to use the kiosk, so I went to the cash register instead. A manager approached me with a rude attitude and asked how she could help. I wish I knew her name.
I told her I wanted a McDouble with no pickles—the value meal. I’m not sure what her problem was, but it seemed like she was dealing with something personally, because her attitude was uncalled for.
While I waited for my order, I looked around and the place was a mess. The floor looked terrible, they were grabbing meat with gloves that didn’t look clean, and employees were walking around like they had nothing to do.
When my order was finally ready, the same manager just dropped my food on the counter with an attitude. I honestly should’ve asked for a refund and said what needed to be said.
U can change it idc
Amanda Hart
My husband ordered me breakfast on the app a bit after 4am and got there around 4:30 to pick it up but was told they were closed and then someone told him that they don't know when the food will be ready and he couldn't get a refund because the system is down, which is bullshit, and to bring his receipt back later. He sat in the car and on the app the order changed and it said he had gotten it. He waited until 5:30 when he realized someone unlocked the lobby door and finally was able to pickup the order.
Service: 1
Aaron Lang
Ordered food to a table through the app, sat at that table waiting for an hour, never got my food. Went up to the counter to ask about my order and the worker dismissively said if it’s been an hour, then my order is “gone” then they went back to the kitchen.
Atmosphere: 1
Food: 1
Service: 1
Anita Szabo
The cashier was very nice
Atmosphere: 5
Food: 5
Service: 5
caroline rossini
This I the dirtiest McDonald’s I’ve seen in my life. It was disgusting eating there… I can only imagine the kitchen… never going there again. I prefer to go to one that is far away than this one because of how disgusting it is…
Vimal Outar
Always takes mad long been in drive through line for legit an hour. It’s outrageous, never waited this long for food in a restaurant, a this is supposed to be one of Americans quickest fast food restaurants too. Incredibly disappointing. And after I got my food, the burger was mad dry and chicken nuggets tasted like dish soap or something.
Atmosphere: 2
Food: 2
Service: 1
Ethan Hull
Awful experience. Ordered breakfast for a mobile order, came at 10:30 was told they had no breakfast. Told me they cancelled my order and never did. Stole my money.
I feel like, if I opened a McDonald’s across the street in a moat, guarded by fire breathing dragons and surrounded by talkative zealots of a religion you don’t recognize; but by simply advertising it by saying “we’ll respect your time and our managers won’t talk down to you”: we’d do triple the numbers of this establishment.
Atmosphere: 1
Food: 1
Service: 1
Della Nabi
Even in that busy area the service was fast always as the MC Donald's standars
Atmosphere: 5
Food: 5
Service: 5
David Green
Terrible service. They only take online orders, since all the kiosks are broken. They dont call out the name or order number, and I had to wait over an hour for my order which was just a single box of 6 nuggets.
Atmosphere: 1
Food: 1
Service: 1
Christopher Orsini
Quick and always on point!
Atmosphere: 5
Food: 5
Service: 5
optic
Extremely rude regardless of how respectful I tried to be. Unfortunately didn’t feel comfortable eating my food as I was worried they messed with it.
Whoever this new manager they hired runs this place like the ‘85 bears. Love this location now
Atmosphere: 5
Food: 5
Service: 5
We made an online order for breakfast and paid through the app. We showed up through the drive thru (the only people here). We gave our voice code 4 times and the lady could not understand us even after we asked if we could just pull up. They finally let us pull up to show our phone and they said our order didn’t pop up because they didn’t have breakfast burritos. We ordered a replacement and asked how to get a refund for the burrito that was already paid for. The manager wouldn’t speak to us directly and brushed us off saying it shows it was taken off. She didnt take the time to see that the payment already went through. They just pushed us to the next window. Three cars behind us got their food before us and 4 people inside received their food before us. Bad attitude and poor customer service for a 9 am order and not that busy. What else do you expect from Gainesville food service?
Atmosphere: 1
Food: 3
Service: 1
Waited in the drive thru line which was backed up . Cars were blocking traffic in and out of the parking lot. Decided to go in to get my order because of this. Had done an online order. Waited 30 minutes to get food. The young man working ignored me and helped everyone else. I finally had to just jump in and tell him I was waiting for my order! Very frustrating
Atmosphere: 1
Food: 2
Service: 1
I was passing through and decided to stop at McDonald’s for lunch. I didn’t know how to use the kiosk, so I went to the cash register instead. A manager approached me with a rude attitude and asked how she could help. I wish I knew her name.
I told her I wanted a McDouble with no pickles—the value meal. I’m not sure what her problem was, but it seemed like she was dealing with something personally, because her attitude was uncalled for.
While I waited for my order, I looked around and the place was a mess. The floor looked terrible, they were grabbing meat with gloves that didn’t look clean, and employees were walking around like they had nothing to do.
When my order was finally ready, the same manager just dropped my food on the counter with an attitude. I honestly should’ve asked for a refund and said what needed to be said.
U can change it idc
My husband ordered me breakfast on the app a bit after 4am and got there around 4:30 to pick it up but was told they were closed and then someone told him that they don't know when the food will be ready and he couldn't get a refund because the system is down, which is bullshit, and to bring his receipt back later. He sat in the car and on the app the order changed and it said he had gotten it. He waited until 5:30 when he realized someone unlocked the lobby door and finally was able to pickup the order.
Service: 1
Ordered food to a table through the app, sat at that table waiting for an hour, never got my food. Went up to the counter to ask about my order and the worker dismissively said if it’s been an hour, then my order is “gone” then they went back to the kitchen.
Atmosphere: 1
Food: 1
Service: 1
The cashier was very nice
Atmosphere: 5
Food: 5
Service: 5
This I the dirtiest McDonald’s I’ve seen in my life. It was disgusting eating there… I can only imagine the kitchen… never going there again. I prefer to go to one that is far away than this one because of how disgusting it is…
Always takes mad long been in drive through line for legit an hour. It’s outrageous, never waited this long for food in a restaurant, a this is supposed to be one of Americans quickest fast food restaurants too. Incredibly disappointing. And after I got my food, the burger was mad dry and chicken nuggets tasted like dish soap or something.
Atmosphere: 2
Food: 2
Service: 1
Awful experience. Ordered breakfast for a mobile order, came at 10:30 was told they had no breakfast. Told me they cancelled my order and never did. Stole my money.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I feel like, if I opened a McDonald’s across the street in a moat, guarded by fire breathing dragons and surrounded by talkative zealots of a religion you don’t recognize; but by simply advertising it by saying “we’ll respect your time and our managers won’t talk down to you”: we’d do triple the numbers of this establishment.
Atmosphere: 1
Food: 1
Service: 1
Even in that busy area the service was fast always as the MC Donald's standars
Atmosphere: 5
Food: 5
Service: 5
Terrible service. They only take online orders, since all the kiosks are broken. They dont call out the name or order number, and I had to wait over an hour for my order which was just a single box of 6 nuggets.
Atmosphere: 1
Food: 1
Service: 1
Quick and always on point!
Atmosphere: 5
Food: 5
Service: 5
Extremely rude regardless of how respectful I tried to be. Unfortunately didn’t feel comfortable eating my food as I was worried they messed with it.
Atmosphere: 1
Food: 1
Service: 1
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