Panera Bread

6017 W Newberry Rd, Gainesville
(352) 226-8789

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Recent Reviews

Food and drinks were excellent as usual but what inspired the review was the service. A manager behind the counter saw that I was struggling to carry my stuff and came out and gave me a different carry bag as well as a drink carrier. It wasn't that big of a deal but things like that make a huge difference. Thanks to him I didn't drop everything because I was too stubborn to ask. Thanks!
The cashier(panda) was not the best, definitely chose who she was going to treat with the good customer service and who she wasn't.. did not seem to listen to the customer, said i was ordering a variety of bagels for my staff,, asked if it was for dine in...then asked if I needed help using the cc pad to check out... District Manager saved it, was very helpful and courteous... First time visiting, not sure about another...
I want to give a big shoutout to Theo and (I believe her name is) Candace for their outstanding service during my visit to Panera. They went above and beyond to ensure my experience was enjoyable. Both were friendly and attentive, and made sure everything was just right. It's refreshing to see such dedication to customer service. Thanks for making my visit a great one—I'll definitely be back!

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