As a working professional who actively serves and engages with the local community, I understand the value of good service and believe in giving credit where it’s due. Unfortunately, my recent experience ordering from this Pizza Hut location (with delivery via DoorDash) was nothing short of appalling — easily the worst service encounter I’ve ever had from any food establishment.
To start, the DoorDash driver was over 40 minutes late, which I initially tried to be patient about. However, it quickly became clear the delay was only part of a much larger problem. The driver was completely unprofessional — swearing on the phone while arguing with a friend who was also in the car, and speaking to me in a highly disrespectful tone. Despite providing detailed delivery instructions on my order, it took an additional 30 minutes of back-and-forth communication to get the driver to the correct location.
By the time the food arrived, it was no longer hot or fresh — completely unacceptable for a delivery order that was already late. But what followed was even more frustrating.
Wanting to report the issue and give Pizza Hut the opportunity to address it, I called the store directly. Unfortunately, the staff I spoke with — including both a manager in training (female) and the on-duty manager (male) — were dismissive and equally unprofessional. The manager in training hung up on me mid-conversation, and when I called back, the on-duty manager offered no resolution, instead telling me I’d have to call again in the morning to speak to the general manager.
This level of disregard for customer service — from both the delivery and store sides — is inexcusable. As someone who supports local businesses and understands the importance of treating every customer with respect, this experience was a complete failure from start to finish.
Final thoughts: - The delivery was late, unprofessional, and unsafe. - The food was cold and poor in quality upon arrival. - The store’s management failed to show any accountability or offer a resolution, with multiple instances of rude behavior and negligence.
10/10 would not recommend this location to anyone. I will not be returning and will be sharing this experience within my professional network and community channels. If Pizza Hut as a brand cares at all about its customer base, this location and its handling of complaints needs serious attention and retraining.
Atmosphere: 1
Food: 1
Service: 1
mm mm
Lazy workers who know nothing abothe prices ans specials.
Atmosphere: 1
Food: 4
Service: 1
Betsy Pearson
Pizza is always fresh a very good. Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Eric Z
Took an hour to gey my take out order, only received half of it, waited forty five more minutes for the other half. Unorganized.
Atmosphere: 1
Service: 1
Dorothy
I don’t usually leave reviews, but I had to take a moment to recognize the exceptional service I received from Tamara at Pizza Hut. I came in last week and again today for the $2 personal pan pizza deal, and both times, despite the store being clearly busy, Tamara greeted every customer with a genuine smile and such a positive attitude.
It’s rare these days to see someone who not only handles the rush with calm and efficiency but also takes the time to make each person feel seen and appreciated. She moved with urgency, answered questions kindly, and made sure everything was running smoothly even when the line started building up. You could tell she truly cares about the customer experience and takes pride in her work.
On top of the excellent customer service, the pizza was fresh, hot, and exactly what I came for. It’s the kind of experience that makes you want to come back not just for the food, but because of how you’re treated.
Tamara is a standout employee who deserves recognition and a raise. Pizza Hut is lucky to have someone like her representing the brand. Thank you, Tamara, for making a simple lunch run feel like a great experience both times!
Atmosphere: 5
Food: 5
Service: 5
Chuck Grant
The lobby was full of people complaining about poor service and long wait time. I waited an hour after ordering and paying on the app and never received my order. You can keep the money and we will never order from any Pizza Hut again.
Service: 1
Kimberly Scott
This was the worst experience ever. The pizza had extra sauce not lite sauce and when i picked the pizza up it was hard as a rock. So hard we couldn't eat either pizzas. Staff was very rude. The ranch was in the pizza box and hot. That is a heath hazord. That will spoil the dressing before the customer even gets it. HORRIBLE!
Atmosphere: 1
Food: 1
Service: 1
HandyMann
This was the first time in over a year since we ordered here due to poor quality pizza. One Veggie pizza was fresh but, the other one was as hard as a rock with Zero flavor. This pizza had to of been sitting their for atleast 2 hr's or more. The pepperoni, sausage and bacon wasn't edible. We won't have to worry about this happening again!
Pizza tasted old, the cinnamon sticks came with red sauce. The cinnamon was breaking apart I mean do I have to explain just take a look at the picture! When I called they lied and said they would send someone to send icing (obviously a lie) When we seen how the bread sticks looked and realized the pizza tasted old we called again. The man hung up. So I called (on a different phone) and once he heard my voice he hung up the phone. We went in person and everyone plays stupid I couldn’t help but notice the cook didn’t have a hairnet on. (ALSO THERE WAS HAIR ON THE PIZZA) The woman was talking loudly in the back about us, the manager said “There’s nothing we can do come back in the morning.” THIS PLACE NEEDS TO BE SHUT DOWN!!
Atmosphere: 1
Food: 1
Service: 1
Lee Swoyer
I wish I could review this place twice. Best pizza hut. They always do a bang up job. I get this constantly. My nieces love it. Keep it up everyone and thanks so much!
Atmosphere: 5
Food: 5
Service: 5
summer Allyear
Ordered through the app and waited a while. Went to look at what the issue was and saw we were refunded. We never were communicated with. We tried to call and there was no answer. Please try to do better with communication. Not sure if this was due to poor service (workers not caring) or something missing, but I am left to assume they don't care if they don't call to let you know.
Service: 1
Brennan Clance
Order was completely wrong. Can't get a hold of the store to fix by phone. Customer service was terrible experience. You can't even call the store directly and won't be connected through their foreign call center. Used online chat customer service and was only offered a free three topping pizza when I ordered a supreme with extras. Terrible experience. Won't order here or delivery again. Work as an in home nurse and this was my extra lil treat to myself and it wasn't and couldn't even be corrected. I want a refund on my entire order and WILL be going my the store in person I suppose because this ruined my birthday night at work.
Atmosphere: 1
Food: 1
Service: 1
A F
I never leave reviews, but I wanted to compliment the cashier, Edgerrin, at this Pizza Hut. It was extremely busy and there was another patron who had a problem with their order. I was very impressed after observing Edgerrin's interactions with this upset customer. He demonstrated exceptional communication skills, empathy, politeness, understanding and compassion. It was obvious he is a very diligent, hardworking employee who moved quickly, making the customers' time a priority. I also had a mix up with my order and all the employees involved happily remade my pizza. However, Edgerrin's kindness really made an impression on me. He leads by example. This young man has a very bright future. I hope his employer realizes what a valuable asset he is to this company. Thank you for your service, Edgerrin!
Quick good and friendly
Atmosphere: 5
Food: 5
Service: 5
Great customer service,great orices
As a working professional who actively serves and engages with the local community, I understand the value of good service and believe in giving credit where it’s due. Unfortunately, my recent experience ordering from this Pizza Hut location (with delivery via DoorDash) was nothing short of appalling — easily the worst service encounter I’ve ever had from any food establishment.
To start, the DoorDash driver was over 40 minutes late, which I initially tried to be patient about. However, it quickly became clear the delay was only part of a much larger problem. The driver was completely unprofessional — swearing on the phone while arguing with a friend who was also in the car, and speaking to me in a highly disrespectful tone. Despite providing detailed delivery instructions on my order, it took an additional 30 minutes of back-and-forth communication to get the driver to the correct location.
By the time the food arrived, it was no longer hot or fresh — completely unacceptable for a delivery order that was already late. But what followed was even more frustrating.
Wanting to report the issue and give Pizza Hut the opportunity to address it, I called the store directly. Unfortunately, the staff I spoke with — including both a manager in training (female) and the on-duty manager (male) — were dismissive and equally unprofessional. The manager in training hung up on me mid-conversation, and when I called back, the on-duty manager offered no resolution, instead telling me I’d have to call again in the morning to speak to the general manager.
This level of disregard for customer service — from both the delivery and store sides — is inexcusable. As someone who supports local businesses and understands the importance of treating every customer with respect, this experience was a complete failure from start to finish.
Final thoughts:
- The delivery was late, unprofessional, and unsafe.
- The food was cold and poor in quality upon arrival.
- The store’s management failed to show any accountability or offer a resolution, with multiple instances of rude behavior and negligence.
10/10 would not recommend this location to anyone. I will not be returning and will be sharing this experience within my professional network and community channels. If Pizza Hut as a brand cares at all about its customer base, this location and its handling of complaints needs serious attention and retraining.
Atmosphere: 1
Food: 1
Service: 1
Lazy workers who know nothing abothe prices ans specials.
Atmosphere: 1
Food: 4
Service: 1
Pizza is always fresh a very good. Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Took an hour to gey my take out order, only received half of it, waited forty five more minutes for the other half. Unorganized.
Atmosphere: 1
Service: 1
I don’t usually leave reviews, but I had to take a moment to recognize the exceptional service I received from Tamara at Pizza Hut. I came in last week and again today for the $2 personal pan pizza deal, and both times, despite the store being clearly busy, Tamara greeted every customer with a genuine smile and such a positive attitude.
It’s rare these days to see someone who not only handles the rush with calm and efficiency but also takes the time to make each person feel seen and appreciated. She moved with urgency, answered questions kindly, and made sure everything was running smoothly even when the line started building up. You could tell she truly cares about the customer experience and takes pride in her work.
On top of the excellent customer service, the pizza was fresh, hot, and exactly what I came for. It’s the kind of experience that makes you want to come back not just for the food, but because of how you’re treated.
Tamara is a standout employee who deserves recognition and a raise. Pizza Hut is lucky to have someone like her representing the brand. Thank you, Tamara, for making a simple lunch run feel like a great experience both times!
Atmosphere: 5
Food: 5
Service: 5
The lobby was full of people complaining about poor service and long wait time. I waited an hour after ordering and paying on the app and never received my order. You can keep the money and we will never order from any Pizza Hut again.
Service: 1
This was the worst experience ever. The pizza had extra sauce not lite sauce and when i picked the pizza up it was hard as a rock. So hard we couldn't eat either pizzas. Staff was very rude. The ranch was in the pizza box and hot. That is a heath hazord. That will spoil the dressing before the customer even gets it. HORRIBLE!
Atmosphere: 1
Food: 1
Service: 1
This was the first time in over a year since we ordered here due to poor quality pizza. One Veggie pizza was fresh but, the other one was as hard as a rock with Zero flavor. This pizza had to of been sitting their for atleast 2 hr's or more. The pepperoni, sausage and bacon wasn't edible. We won't have to worry about this happening again!
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
Pizza tasted old, the cinnamon sticks came with red sauce. The cinnamon was breaking apart I mean do I have to explain just take a look at the picture! When I called they lied and said they would send someone to send icing (obviously a lie) When we seen how the bread sticks looked and realized the pizza tasted old we called again. The man hung up. So I called (on a different phone) and once he heard my voice he hung up the phone. We went in person and everyone plays stupid I couldn’t help but notice the cook didn’t have a hairnet on. (ALSO THERE WAS HAIR ON THE PIZZA) The woman was talking loudly in the back about us, the manager said “There’s nothing we can do come back in the morning.” THIS PLACE NEEDS TO BE SHUT DOWN!!
Atmosphere: 1
Food: 1
Service: 1
I wish I could review this place twice. Best pizza hut. They always do a bang up job. I get this constantly. My nieces love it. Keep it up everyone and thanks so much!
Atmosphere: 5
Food: 5
Service: 5
Ordered through the app and waited a while. Went to look at what the issue was and saw we were refunded. We never were communicated with. We tried to call and there was no answer. Please try to do better with communication. Not sure if this was due to poor service (workers not caring) or something missing, but I am left to assume they don't care if they don't call to let you know.
Service: 1
Order was completely wrong. Can't get a hold of the store to fix by phone. Customer service was terrible experience. You can't even call the store directly and won't be connected through their foreign call center. Used online chat customer service and was only offered a free three topping pizza when I ordered a supreme with extras. Terrible experience. Won't order here or delivery again. Work as an in home nurse and this was my extra lil treat to myself and it wasn't and couldn't even be corrected. I want a refund on my entire order and WILL be going my the store in person I suppose because this ruined my birthday night at work.
Atmosphere: 1
Food: 1
Service: 1
I never leave reviews, but I wanted to compliment the cashier, Edgerrin, at this Pizza Hut. It was extremely busy and there was another patron who had a problem with their order. I was very impressed after observing Edgerrin's interactions with this upset customer. He demonstrated exceptional communication skills, empathy, politeness, understanding and compassion. It was obvious he is a very diligent, hardworking employee who moved quickly, making the customers' time a priority. I also had a mix up with my order and all the employees involved happily remade my pizza. However, Edgerrin's kindness really made an impression on me. He leads by example. This young man has a very bright future. I hope his employer realizes what a valuable asset he is to this company. Thank you for your service, Edgerrin!
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