Melissa the “manager” was very rude! I mean EXTREMELY RUDE! Today of course was cup release day. I was made to give my cup that I got fair and square to a girl that cried about being second in line. NO ONE ENTERED IN THE ORDER THEY ARRIVED! She ended up being one of the last to enter ! There was no door there was a gate that opened on the opposite end of where everyone was standing. Everyone rushed to that side while I stood exactly where I was and just helped push the gate open to get to the cup faster. The manager Melissa had already taken two cups off the shelf and once the girl said she had been there first she refused to sell it to me. We are not kids and I did not push shove or touch anyone to get that cup. She called security and everything. I am at a lost for words.
Atmosphere: 1
Service: 1
Osheona
I love Starbucks ! But the manager Melissa very rude to a customer during the release of the bear cups.There was plenty people in line that didn't get a cup, but because a girl started crying after being bum rushed by a group of people, the manager Melissa wouldn't sell it to the people who grabbed it first. It caused a scene and she even contacted security. I was under the impression that the cups were all first come first serve. Even the employees were confused. But you know.. privilege.
Atmosphere: 5
Food: 5
Service: 1
kota Tillman
These nice ladies corrected a drink made wrong from a different location. They made my coffee perfectly. Thank you ladies and Sophia for being enthusiastic just made my day! 💚
Atmosphere: 5
Food: 5
Service: 5
Tammie DeBacco
Fantastic Customer Service From Destiny, She was working very Fast But Accurate. One of the nicest Baristas and very helpful! Highly recommend!
I don’t doubt the claims in terrible service when busy.
I had a good experience, but granted it was not busy.
Also remember your in a college town, these are kids. Right or wrong, don’t expect maturity from the immature. It’s a coffee shop in the mall, no one wants to be there lol.
Matt Moree
Insanely slow. Multiple employees just standing around while one makes the drinks. Go somewhere else.
Sabrina Beck
Tara is absolutely amazing! She was so helpful and kind, made our Starbucks experience 5 star! Thank you Tara!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Unicorn Cake Pop
A G
Took a VERY long time to get our drinks, rude workers, took 15 minutes to make, commented on a private conversation we were having. Then turned her back when making out drinks which was very suspicious. This was terrible service. WE will not be coming back!
While stopping to browse at the mall we decided to get some coffee. The Starbucks looked busy, but the line was moving. I placed our order of a caramel Frappachino and an iced coffee with almond milk. The wait wasn’t too long, and soon our drinks were ready. I sipped my iced coffee and couldn’t believe how absolutely disgusting it tasted. It tasted sour, and actually burnt my throat going down. I paused and asked my husband to taste it… he was repulsed. Something was very,very bad. I brought this to the attention of the barista, who was very rude. He looked at me like I was nuts. Defended the order and insisted that it was correct. I tried to explain that it tasted horrible, and he acted like I was a bother…. Asking me if I wanted one remade with milk! Uh no!! I ordered almond milk because I can’t tolerate dairy. He just stood there… with no other option available I threw my drink away. Lesson learned. I’ve spent my last dollar at Starbucks. Disappointed with the unhelpful customer service, and the attitude of the barista.
Atmosphere: 3
Food: 1
Service: 1
V.A.
STOP THE PAPER STRAW NONSENSE PLEASE. It melts down before your frozen drink. It bends if you try to mix the drink with it. I understand there is a good thought behind it but it just doesn't work. If you use the same logic, you should get rid of plastic cups and poor Frappuccino in peoples pockets. Bring back normal straws until you come up with environmentally friendly straw that works. Myself and many people I know avoid this coffee shop just because of those stupid straws. Its a shame because frozen drinks taste really good.
Tiffany Murphy
Today my daughter in law and I went in for coffee and the lady was AMAZING! We were greeted promptly by a sweet employee. I asked what exactly it was that my daughter in law had ordered and she told me exactly what it was, gave suggestions on flavors that could be added to make the drink even better. She even offered to make a sample for me to try! I have been a Starbucks coffee drinker for many years, but have NEVER had the service we received today! No employee has ever offered a sample (didn't know they would)! She answered all the questions about the products they offer and was very friendly! EXCELLENT customer service!!!
Atmosphere: 5
Food: 5
Service: 5
Jessy C
It seems the employees at this store don't want to do their job. I got a grande vanilla iced coffee w/ almond milk, and he handed me an unsweetened small. When I asked him why my coffee wasn't a large, he insisted that it was because the sticker said so. ? He just didn't want to go back and fix his screw up. This isn't the first time, either. The employees working here are lazy and rude.
Atmosphere: 2
Food: 1
Service: 1
William Brower
Good experience gave me a free cup of water also,along with My Coffee.
Best drink or
Atmosphere: 5
Food: 5
Service: 5
Melissa the “manager” was very rude! I mean EXTREMELY RUDE! Today of course was cup release day. I was made to give my cup that I got fair and square to a girl that cried about being second in line. NO ONE ENTERED IN THE ORDER THEY ARRIVED! She ended up being one of the last to enter ! There was no door there was a gate that opened on the opposite end of where everyone was standing. Everyone rushed to that side while I stood exactly where I was and just helped push the gate open to get to the cup faster.
The manager Melissa had already taken two cups off the shelf and once the girl said she had been there first she refused to sell it to me.
We are not kids and I did not push shove or touch anyone to get that cup. She called security and everything. I am at a lost for words.
Atmosphere: 1
Service: 1
I love Starbucks ! But the manager Melissa very rude to a customer during the release of the bear cups.There was plenty people in line that didn't get a cup, but because a girl started crying after being bum rushed by a group of people, the manager Melissa wouldn't sell it to the people who grabbed it first. It caused a scene and she even contacted security. I was under the impression that the cups were all first come first serve. Even the employees were confused. But you know.. privilege.
Atmosphere: 5
Food: 5
Service: 1
These nice ladies corrected a drink made wrong from a different location. They made my coffee perfectly. Thank you ladies and Sophia for being enthusiastic just made my day! 💚
Atmosphere: 5
Food: 5
Service: 5
Fantastic Customer Service From Destiny, She was working very Fast But Accurate. One of the nicest Baristas and very helpful! Highly recommend!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Double-Smoked Bacon Cheddar & Egg Sandwich, Butter Croissant, Simply Salted Kettle Potato Chips, Double Chocolate Brownie, Tomato & Mozzarella Panini, Cinnamon Coffee Cake, Crispy Grilled Cheese Sandwich
I don’t doubt the claims in terrible service when busy.
I had a good experience, but granted it was not busy.
Also remember your in a college town, these are kids. Right or wrong, don’t expect maturity from the immature. It’s a coffee shop in the mall, no one wants to be there lol.
Insanely slow. Multiple employees just standing around while one makes the drinks. Go somewhere else.
Tara is absolutely amazing! She was so helpful and kind, made our Starbucks experience 5 star! Thank you Tara!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Unicorn Cake Pop
Took a VERY long time to get our drinks, rude workers, took 15 minutes to make, commented on a private conversation we were having. Then turned her back when making out drinks which was very suspicious. This was terrible service. WE will not be coming back!
Service: 1
Always there are good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
While stopping to browse at the mall we decided to get some coffee. The Starbucks looked busy, but the line was moving. I placed our order of a caramel Frappachino and an iced coffee with almond milk.
The wait wasn’t too long, and soon our drinks were ready.
I sipped my iced coffee and couldn’t believe how absolutely disgusting it tasted. It tasted sour, and actually burnt my throat going down. I paused and asked my husband to taste it… he was repulsed. Something was very,very bad. I brought this to the attention of the barista, who was very rude. He looked at me like I was nuts. Defended the order and insisted that it was correct. I tried to explain that it tasted horrible, and he acted like I was a bother…. Asking me if I wanted one remade with milk! Uh no!! I ordered almond milk because I can’t tolerate dairy. He just stood there… with no other option available I threw my drink away. Lesson learned. I’ve spent my last dollar at Starbucks. Disappointed with the unhelpful customer service, and the attitude of the barista.
Atmosphere: 3
Food: 1
Service: 1
STOP THE PAPER STRAW NONSENSE PLEASE. It melts down before your frozen drink. It bends if you try to mix the drink with it. I understand there is a good thought behind it but it just doesn't work. If you use the same logic, you should get rid of plastic cups and poor Frappuccino in peoples pockets. Bring back normal straws until you come up with environmentally friendly straw that works. Myself and many people I know avoid this coffee shop just because of those stupid straws. Its a shame because frozen drinks taste really good.
Today my daughter in law and I went in for coffee and the lady was AMAZING! We were greeted promptly by a sweet employee. I asked what exactly it was that my daughter in law had ordered and she told me exactly what it was, gave suggestions on flavors that could be added to make the drink even better. She even offered to make a sample for me to try! I have been a Starbucks coffee drinker for many years, but have NEVER had the service we received today! No employee has ever offered a sample (didn't know they would)! She answered all the questions about the products they offer and was very friendly! EXCELLENT customer service!!!
Atmosphere: 5
Food: 5
Service: 5
It seems the employees at this store don't want to do their job. I got a grande vanilla iced coffee w/ almond milk, and he handed me an unsweetened small. When I asked him why my coffee wasn't a large, he insisted that it was because the sticker said so. ? He just didn't want to go back and fix his screw up. This isn't the first time, either. The employees working here are lazy and rude.
Atmosphere: 2
Food: 1
Service: 1
Good experience gave me a free cup of water also,along with My Coffee.
Atmosphere: 4
Food: 4
Service: 4
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