I do not like the new kiosk. I think this move will eventually put them out of business.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: French Fries, Hamburger
Petit Prince
Best burger 🍔,the fries miss a little bit of salt, but the chicken tenders 💖 love it
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Fingers, Single Steakburger, French Fries, Hamburger
Brian Giles
Generic chain burgers.
James Rolle
This was one of my best Steak 'n Shake experiences. During our visit, a crew member named William worked tirelessly in the lobby to keep the area spotless. He also greeted every guest who entered. The kitchen appeared clean, and our food was delicious. Thank you for the wonderful experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Hamburger
Angelina Eidson
So understaffed it’s ridiculous. Takes 45 minutes for 1 shake…Needs new management for sure
Adolfo de Jesus Guerra Aguirre
👎Slow location no professional no customers so slow need attention urgently for real
Atmosphere: 1
Food: 1
Service: 1
alina graveran
Excellent place and fast service
Atmosphere: 5
Food: 5
Service: 5
Melinda Starrett
We're right down the road from this restaurant and our food was cold and they didn't send the whole order. I tried to call and no one is answering. Worst part, I love Steak n Shake, and this was my boyfriend's first time trying it. Needless to say, he wasn't impressed. Try to do better guys.
Food: 2
Nancy Gonzalez
We waited a while for our online order, my son went to ask about it, and the kitchen guy said that he needed to ask at the pickup up area but nobody was there. Someone came to pick up an order and asked for the order, and it was ready, so I asked for the order to the same kitchen guy and was ready in the kitchen area and nobody called for my name. The food was cold.
Parking: Very clean location.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Garlic Butter Burger, French Fries
Jasmine Dickens
As someone who visited this location a few times already, my last visit was terrible! When I approached the intercom to order my meal, I clearly spoke on the #7 and wanted to add a shake. The drive thru worker continued to ask me what I wanted to order and did I want a drink after repeating it 3 times, she was talking to someone else and not comprehending my basic order. Then I get to the window, my shake isn’t correct, and I received the incorrect order meal. THEN, I was over charged! I proceeded to let the staff know my order was incorrect, and the worker put her hand in my face (in reference to tell me Be Quiet). I told her “Please don’t do that again”, the Cook came to the window to ask my order and began to make it but at first was confused because she entered I ordered a #5 and not #7. Then the manager came to fixed the order and was confused by her incompetence. Once my correct order was made, my burger meat was light brown, not fully cooked! I proceeded to ask for my receipt and my correct order wasn’t on there and it took a while for the manager to print it… and it was still the incorrect meal number with the over charged price! I will be contacting the Store Manager and hopefully getting this matter resolved. This was a very disappointing experience, and will not return to this location again.
Good fast service. Burger and fries were hot and fresh. Good place
Atmosphere: 5
Food: 5
Service: 5
Veterans Moving Help
Stop by here to get a burger hadn't been here in a while. It was hot fresh and good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
陳定裕（算命先生#說不準）
Although the meal takes a little longer But the service and environment are excellent The meals are delicious to take home and eat
Atmosphere: 5
Food: 5
Service: 5
Logan Roberts
If you like to wait 45 minutes for a shake this is your type of place!
Tiffany Belcak
Most nasty place to eat. The food was wrong gave me my food. Told them I was missing items said he knew it was still on the grill. Then why hand me my food bag?? They were very unprofessional arguing with me the whole time. Snatched my food told me I could go somewhere else to eat. Told me I wouldn't get my money back either. There was many other people that were arguing with the cook. He was the main one being very disrespectful and nasty. The manger was running around like his head was cut off. They said they were short people but said it in a disrespectful way also but they could have closed the lobby and ran the drive thru because obviously they couldn't do both. Here I write this review and still have not received my money back for the whole thing either and my waisted time 24 dollars for nothing. I left there and drove to Archer Streak and shake were they food was awesome, very hot and fresh and gave me my whole order like it was suspose to be. I would not do any service here at all. He'll I wouldn't even stop to use the bathroom there on nightshift needs to be shut the hell down. They say it's not corporate it's franchise. Just very bad place. And very unprofessional people. Customers service is not here at all.
I do not like the new kiosk. I think this move will eventually put them out of business.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: French Fries, Hamburger
Best burger 🍔,the fries miss a little bit of salt, but the chicken tenders 💖 love it
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Fingers, Single Steakburger, French Fries, Hamburger
Generic chain burgers.
This was one of my best Steak 'n Shake experiences. During our visit, a crew member named William worked tirelessly in the lobby to keep the area spotless. He also greeted every guest who entered. The kitchen appeared clean, and our food was delicious. Thank you for the wonderful experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Hamburger
So understaffed it’s ridiculous. Takes 45 minutes for 1 shake…Needs new management for sure
👎Slow location no professional no customers so slow need attention urgently for real
Atmosphere: 1
Food: 1
Service: 1
Excellent place and fast service
Atmosphere: 5
Food: 5
Service: 5
We're right down the road from this restaurant and our food was cold and they didn't send the whole order. I tried to call and no one is answering. Worst part, I love Steak n Shake, and this was my boyfriend's first time trying it. Needless to say, he wasn't impressed. Try to do better guys.
Food: 2
We waited a while for our online order, my son went to ask about it, and the kitchen guy said that he needed to ask at the pickup up area but nobody was there. Someone came to pick up an order and asked for the order, and it was ready, so I asked for the order to the same kitchen guy and was ready in the kitchen area and nobody called for my name. The food was cold.
Parking: Very clean location.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Garlic Butter Burger, French Fries
As someone who visited this location a few times already, my last visit was terrible! When I approached the intercom to order my meal, I clearly spoke on the #7 and wanted to add a shake. The drive thru worker continued to ask me what I wanted to order and did I want a drink after repeating it 3 times, she was talking to someone else and not comprehending my basic order. Then I get to the window, my shake isn’t correct, and I received the incorrect order meal. THEN, I was over charged! I proceeded to let the staff know my order was incorrect, and the worker put her hand in my face (in reference to tell me Be Quiet). I told her “Please don’t do that again”, the Cook came to the window to ask my order and began to make it but at first was confused because she entered I ordered a #5 and not #7. Then the manager came to fixed the order and was confused by her incompetence. Once my correct order was made, my burger meat was light brown, not fully cooked! I proceeded to ask for my receipt and my correct order wasn’t on there and it took a while for the manager to print it… and it was still the incorrect meal number with the over charged price! I will be contacting the Store Manager and hopefully getting this matter resolved. This was a very disappointing experience, and will not return to this location again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Single Steakburger
Restaurantji Recommends
Good fast service. Burger and fries were hot and fresh. Good place
Atmosphere: 5
Food: 5
Service: 5
Stop by here to get a burger hadn't been here in a while. It was hot fresh and good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Although the meal takes a little longer
But the service and environment are excellent
The meals are delicious to take home and eat
Atmosphere: 5
Food: 5
Service: 5
If you like to wait 45 minutes for a shake this is your type of place!
Most nasty place to eat. The food was wrong gave me my food. Told them I was missing items said he knew it was still on the grill. Then why hand me my food bag?? They were very unprofessional arguing with me the whole time. Snatched my food told me I could go somewhere else to eat. Told me I wouldn't get my money back either. There was many other people that were arguing with the cook. He was the main one being very disrespectful and nasty. The manger was running around like his head was cut off. They said they were short people but said it in a disrespectful way also but they could have closed the lobby and ran the drive thru because obviously they couldn't do both. Here I write this review and still have not received my money back for the whole thing either and my waisted time 24 dollars for nothing. I left there and drove to Archer Streak and shake were they food was awesome, very hot and fresh and gave me my whole order like it was suspose to be. I would not do any service here at all. He'll I wouldn't even stop to use the bathroom there on nightshift needs to be shut the hell down. They say it's not corporate it's franchise. Just very bad place. And very unprofessional people. Customers service is not here at all.
Vegetarian options: No none there.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Garlic Butter Burger
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