I ordered food for other people only for the order to be incorrect. Also, to give someone regular nuggets when they ordered spicy is unacceptable. Then when asked are you sure it's spicy being told yes and they were not....be more friendlier to your customers and don't cheat them.
Atmosphere: 1
Food: 1
Service: 2
Jake Sickmeyer
Community bathroom sinks but you can’t refill the paper towels. Get it together nobody wants to eat food with wet hands Wendy’s.
Atmosphere: 1
Food: 1
Service: 1
Betty
The manager Selena D. is very hostile to her crew members from what I have seen as a customer. She belittles them, and talk down on them in front of customers. She seems to put excessive amount of pressure on the crew members as well. Crew members seem worried. Rude to customers too! Certain other mangers don't do anything about it! I don't recommend eating at any of the Gainesville, FL or surrounding stores. Ew! Not peaceful to eat at!
Atmosphere: 1
Food: 1
Service: 1
Kevin Gunning
Better then the place with the arches. Better variety, better quality, faster service.
Atmosphere: 5
Food: 5
Service: 5
Christopher Orsini
Quick drive thru for sure. Perfect orders each time!
Atmosphere: 5
Food: 5
Service: 5
Joseph Wishin, LMT
This Wendy’s used to be hella dysfunctional but they’ve really turned it around and have been delivering quick, high quality service for the past few months. I love a good underdog story and I’m hella proud of this Wendys.
Donna McDavid
Ordered an egg, bacon and chees biscuit meal in the drive-through this morning. The biscuit was cold (the cheese wasn’t even melted). The potatoes were luke warm at best and looked old. Coke was fine. If I wasn’t i. a hurry, I would have returned this bag of garbage. Never again!!!
Atmosphere: 3
Food: 1
Service: 2
David
Probably some of the worst customer service I’ve ever seen. Employees look mean, angry, no smiles, they don’t speak, terrible service. Saying “have a nice day” is simple and it’s free
Atmosphere: 1
Food: 3
Service: 1
Robert Bergadine
So don’t order a four piece tender box at this location. Twice now I have ordered two four piece tenders, and only got three tenders of my four piece. You order 8 pay for 8 and only receive 6. Twice now this has happened. When you give a store a second chance and they rip you off a second time just proves they don’t care to make sure you get everything you pay for.
Atmosphere: 2
Food: 1
Service: 2
Vincent Hampton
I have to give huge credit to the manager Selena at this Wendy’s. Every time we come in, she is absolutely on point. She treats her team with genuine kindness and respect, and you can feel the positive energy the moment you walk through the door. She’s always friendly, always engaged, and consistently goes above and beyond for customers. I’ve personally watched her run out and flag down a city bus just to make sure a customer could make it home, who does that anymore?
As someone who owns a business and consults for many others, I can tell you that managers like her are extremely rare. She clearly takes pride in what she does, and it shows not only in the service but in the way her employees respond to her. She has built a true customer-service-driven culture here.
We’re regulars at this location, and she is one of the biggest reasons why. Wendy’s is lucky to have her.
Always great service. Always friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Dean Orr
Didnt put out napkins. Had to ask.... cheap
Atmosphere: 2
Food: 3
Service: 3
JENNIFER CHANEY
Fast service
Atmosphere: 5
Food: 5
Service: 5
Dave Hicks
Wow this place is a weird mix Men's room sink absolutely doesn't work, but apparently this has gone on so long they installed a sink in the hallway? Yeah not making this up. Never saw any managers but plenty of staff, food was OK but slow. Spent $13.21 on a medium baconator combo. The tea urn is wide open no lid and whatever lands in it is swimming in it so yeah that's gonna be a HARD NO for me. Most of what is wrong here is proof management doesn't care enough to fix it. Crew busy joking around in back so pretty sure either there is no manager or they are part of the circus. Food was OK staff was friendly, just the rest left me feeling like a food truck might have been cleaner.
Atmosphere: 1
Food: 3
Service: 3
Teresa Mimbs
While it may take a lot of time to get your food sometimes, at least it is better food at a reasonable price.
I ordered food for other people only for the order to be incorrect. Also, to give someone regular nuggets when they ordered spicy is unacceptable. Then when asked are you sure it's spicy being told yes and they were not....be more friendlier to your customers and don't cheat them.
Atmosphere: 1
Food: 1
Service: 2
Community bathroom sinks but you can’t refill the paper towels. Get it together nobody wants to eat food with wet hands Wendy’s.
Atmosphere: 1
Food: 1
Service: 1
The manager Selena D. is very hostile to her crew members from what I have seen as a customer. She belittles them, and talk down on them in front of customers. She seems to put excessive amount of pressure on the crew members as well. Crew members seem worried. Rude to customers too! Certain other mangers don't do anything about it! I don't recommend eating at any of the Gainesville, FL or surrounding stores. Ew! Not peaceful to eat at!
Atmosphere: 1
Food: 1
Service: 1
Better then the place with the arches. Better variety, better quality, faster service.
Atmosphere: 5
Food: 5
Service: 5
Quick drive thru for sure. Perfect orders each time!
Atmosphere: 5
Food: 5
Service: 5
This Wendy’s used to be hella dysfunctional but they’ve really turned it around and have been delivering quick, high quality service for the past few months. I love a good underdog story and I’m hella proud of this Wendys.
Ordered an egg, bacon and chees biscuit meal in the drive-through this morning. The biscuit was cold (the cheese wasn’t even melted). The potatoes were luke warm at best and looked old. Coke was fine. If I wasn’t i. a hurry, I would have returned this bag of garbage. Never again!!!
Atmosphere: 3
Food: 1
Service: 2
Probably some of the worst customer service I’ve ever seen. Employees look mean, angry, no smiles, they don’t speak, terrible service. Saying “have a nice day” is simple and it’s free
Atmosphere: 1
Food: 3
Service: 1
So don’t order a four piece tender box at this location. Twice now I have ordered two four piece tenders, and only got three tenders of my four piece. You order 8 pay for 8 and only receive 6. Twice now this has happened.
When you give a store a second chance and they rip you off a second time just proves they don’t care to make sure you get everything you pay for.
Atmosphere: 2
Food: 1
Service: 2
I have to give huge credit to the manager Selena at this Wendy’s. Every time we come in, she is absolutely on point. She treats her team with genuine kindness and respect, and you can feel the positive energy the moment you walk through the door. She’s always friendly, always engaged, and consistently goes above and beyond for customers. I’ve personally watched her run out and flag down a city bus just to make sure a customer could make it home, who does that anymore?
As someone who owns a business and consults for many others, I can tell you that managers like her are extremely rare. She clearly takes pride in what she does, and it shows not only in the service but in the way her employees respond to her. She has built a true customer-service-driven culture here.
We’re regulars at this location, and she is one of the biggest reasons why. Wendy’s is lucky to have her.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always great service. Always friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Didnt put out napkins. Had to ask.... cheap
Atmosphere: 2
Food: 3
Service: 3
Fast service
Atmosphere: 5
Food: 5
Service: 5
Wow this place is a weird mix
Men's room sink absolutely doesn't work, but apparently this has gone on so long they installed a sink in the hallway? Yeah not making this up. Never saw any managers but plenty of staff, food was OK but slow. Spent $13.21 on a medium baconator combo. The tea urn is wide open no lid and whatever lands in it is swimming in it so yeah that's gonna be a HARD NO for me. Most of what is wrong here is proof management doesn't care enough to fix it.
Crew busy joking around in back so pretty sure either there is no manager or they are part of the circus.
Food was OK staff was friendly, just the rest left me feeling like a food truck might have been cleaner.
Atmosphere: 1
Food: 3
Service: 3
While it may take a lot of time to get your food sometimes, at least it is better food at a reasonable price.
Atmosphere: 4
Food: 5
Service: 4
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