Recently I went to Winn-Dixie 2533 Navy Blvd
Panama City, FL 32408 store.
After completing my transaction at the self-checkout, I confirmed that my debit card had been charged $36, but the register malfunctioned and failed to print a receipt. I didn't particularly need the receipt, but a staff member nearby insisted, "If you don't have a receipt, you can't take those items out of the store."
I was frustrated and showed them my phone screen as proof of the charge, but they coldly repeated, "There's nothing we can do." They also said, "That transaction should disappear by tomorrow morning," but I couldn't understand on what basis I was supposed to believe that. Furthermore, if the transaction hadn't disappeared by the morning, they told me to come back, but I couldn't comprehend why I should have to go back to the store a second time when I hadn’t done anything wrong.
When I mentioned speaking to the manager, Scott, he was extremely rude and dismissed my concerns without a second thought, adopting a condescending attitude. He offered no apology and simply told me to go to Publix next door, which left me astounded.
This situation goes beyond just poor customer service; it's really an inappropriate way to handle a transaction. Taking my money without providing the products is clearly unacceptable. It’s utterly frustrating and incomprehensible. This was the worst customer service I have ever experienced. Being treated this way is simply intolerable, and I believe anyone shopping at this store should be aware that they might encounter similar treatment. I would recommend avoiding this store. Such experiences are certainly not welcomed by any other customers.
Additionally, I wasted 30 valuable minutes of my time. Heartbroken, I left the store empty-handed. They took my $36 without providing any products, and I returned home feeling nothing but disappointment and anger.
Ellen Corke
What ever happened to Aldi taking over Winn Dixie?! I'm sure it would be a huge improvement. Prices are so high I never buy anything that isn't BOGO or on sale.
And don't ever try and exchange a propane cylinder at the store in Anniston. They have no system of letting anyone know that there's a customer outside that is waiting on a replacement. So when you go inside with your cylinder (I know that's a no-no but when it's 90 degrees outside........wtf) Management, during my last experience, was extremely rude. I think I may have taken him/her away from watching soap operas or napping or something, IDK.
Debbie Kimlinger
I just inside the store to pick up a few things. Tomorrow is my 60th Birthday abd I stop in to get my free ice-cream. So my phone deleted my app because I don't use my app that much. I thought all I had to do place my phone number and you could see my coupon for the ice-cream. I get being stressed out or having a bad day. This women is rude. I grown and you don't treat me or talk to me l Iike I was in second grade. You could taken the people behind me. In stead you suspended my order after telling me no on the ice cream and made me move to consumer service counter. Then when I was changing my password you tell me I have the wrong ice-cream and that was why the computer didn't take it. Well I guess if she was going her job right maybe she should of looked at that first instead of being a negative person. Maybe she needs to record herself talking and see how rude she really sounds to others. This is why I go to Publix! Have a great day! Oh the cashier was great. He did everything right. She needs to take some pointers from him. Seriously!
Jacquelyn H Everett
They have reasonable sales
Beverly King
Cashiers are always pleasant.
Sifri 73
Well stocked market
Karla Campbell
Been going to Winn Dixie for 60 years
Shayler Levine
Very rude staff when asking for help
Diane Robinson
My pleasure 💞 because when I go in winn Dixie it's like you friends with a cashiers they be talking to you like they've been knowing you all day life and it's just like your best friend so the whole time you they're bringing up your grocery they'll talk it to you like they're your best friend
Mrs. Travel in time
As always I found what I need plus more at this location. The staff was new and wasn't really sure what to do due to them being in training. But that didn't stop me from shopping. It was very busy while I was shopping. Which gave me time to see the whole store the setup is so nice. The store was clean and nothing was out of stock.
“The demographics of this location are different from the other Winn-Dixie”, which is why they said they couldn’t order certain products for us. That said, they still offer good prices and BOGO deals. Aldi is moving into the other location, and while they’ll have good produce, the downtown Gainesville area could still use another grocery store. Overall, the employees here are really nice, but the main issue is the product selection—no good protein bread, Dave’s Killer Bread, or some of the items the other location used to carry.
Williams Williams
Great selection!🙂
JD Blair
Always happy with this location, 8 0ut of 10 times they have everything we need.
Recently I went to Winn-Dixie 2533 Navy Blvd Panama City, FL 32408 store. After completing my transaction at the self-checkout, I confirmed that my debit card had been charged $36, but the register malfunctioned and failed to print a receipt. I didn't particularly need the receipt, but a staff member nearby insisted, "If you don't have a receipt, you can't take those items out of the store." I was frustrated and showed them my phone screen as proof of the charge, but they coldly repeated, "There's nothing we can do." They also said, "That transaction should disappear by tomorrow morning," but I couldn't understand on what basis I was supposed to believe that. Furthermore, if the transaction hadn't disappeared by the morning, they told me to come back, but I couldn't comprehend why I should have to go back to the store a second time when I hadn’t done anything wrong. When I mentioned speaking to the manager, Scott, he was extremely rude and dismissed my concerns without a second thought, adopting a condescending attitude. He offered no apology and simply told me to go to Publix next door, which left me astounded. This situation goes beyond just poor customer service; it's really an inappropriate way to handle a transaction. Taking my money without providing the products is clearly unacceptable. It’s utterly frustrating and incomprehensible. This was the worst customer service I have ever experienced. Being treated this way is simply intolerable, and I believe anyone shopping at this store should be aware that they might encounter similar treatment. I would recommend avoiding this store. Such experiences are certainly not welcomed by any other customers. Additionally, I wasted 30 valuable minutes of my time. Heartbroken, I left the store empty-handed. They took my $36 without providing any products, and I returned home feeling nothing but disappointment and anger.
What ever happened to Aldi taking over Winn Dixie?! I'm sure it would be a huge improvement. Prices are so high I never buy anything that isn't BOGO or on sale. And don't ever try and exchange a propane cylinder at the store in Anniston. They have no system of letting anyone know that there's a customer outside that is waiting on a replacement. So when you go inside with your cylinder (I know that's a no-no but when it's 90 degrees outside........wtf) Management, during my last experience, was extremely rude. I think I may have taken him/her away from watching soap operas or napping or something, IDK.
I just inside the store to pick up a few things. Tomorrow is my 60th Birthday abd I stop in to get my free ice-cream. So my phone deleted my app because I don't use my app that much. I thought all I had to do place my phone number and you could see my coupon for the ice-cream. I get being stressed out or having a bad day. This women is rude. I grown and you don't treat me or talk to me l Iike I was in second grade. You could taken the people behind me. In stead you suspended my order after telling me no on the ice cream and made me move to consumer service counter. Then when I was changing my password you tell me I have the wrong ice-cream and that was why the computer didn't take it. Well I guess if she was going her job right maybe she should of looked at that first instead of being a negative person. Maybe she needs to record herself talking and see how rude she really sounds to others. This is why I go to Publix! Have a great day! Oh the cashier was great. He did everything right. She needs to take some pointers from him. Seriously!
They have reasonable sales
Cashiers are always pleasant.
Well stocked market
Been going to Winn Dixie for 60 years
Very rude staff when asking for help
My pleasure 💞 because when I go in winn Dixie it's like you friends with a cashiers they be talking to you like they've been knowing you all day life and it's just like your best friend so the whole time you they're bringing up your grocery they'll talk it to you like they're your best friend
As always I found what I need plus more at this location. The staff was new and wasn't really sure what to do due to them being in training. But that didn't stop me from shopping. It was very busy while I was shopping. Which gave me time to see the whole store the setup is so nice. The store was clean and nothing was out of stock.
Restaurantji Recommends
It. Great place, but it's a dying franchise.
“The demographics of this location are different from the other Winn-Dixie”, which is why they said they couldn’t order certain products for us. That said, they still offer good prices and BOGO deals. Aldi is moving into the other location, and while they’ll have good produce, the downtown Gainesville area could still use another grocery store. Overall, the employees here are really nice, but the main issue is the product selection—no good protein bread, Dave’s Killer Bread, or some of the items the other location used to carry.
Great selection!🙂
Always happy with this location, 8 0ut of 10 times they have everything we need.
Worst supermarket ever
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