Pollo Tropical

The manager was very nice and kind food was great and service was very nice and the restaurant was clean and nice the manager was very kind

Atmosphere: 5

Food: 5

Service: 5

It's ok. Typical Pollo Tropical not the worst and not the best. I really dislike the shade of green color they use on walls. It's not an appetizing color and makes every PT feel dirtier than the place really is. IMHO bright orange, yellow, and red are much better choices.

Excellent service, friendly staff.

Atmosphere: 5

Food: 5

Service: 5

Open late nice people good service

Atmosphere: 5

Food: 5

Service: 5

I order a Tropical Trio here and the potion sizes were so bad I requested a refund. My pork container was only 25% full, I asked them to correct it, they tried to tell me that was the portion size, which is NOT the case. Also a very rude employee tried to debate with me about yellow rice and the receipt literally said I had yellow rice. The standard in south Florida is so bad! I would NEVER debate with a customer about what they ordered, even if I knew they were wrong.

Atmosphere: 3

Food: 4

Service: 1

When you order a large tropi chop and get a small in a large container 🤦🏻 the TALL clear plastic lid doesn’t make sense. I had to order a separate order of rice and lettuce to make it a “large” Please note this doesn’t happen at all pollo trops

Atmosphere: 3

Food: 1

Service: 1

I used the drive thru but the customer service was great.

Atmosphere: 5

Food: 5

Service: 5

Nobody wanted to take the register and.process new orders, when they finally did it it was like they don't wanted to be there, place the order and I got home it was incomplete Im to far to go back, not going back there

Atmosphere: 1

Food: 4

Service: 1

Amazing food

Atmosphere: 5

Food: 5

Service: 5

The person taking the order was friendly, but the person delivering the order at the drive-through was very rude.
The food tastes good but the fried yuca is cooked with very burnt oil.

Atmosphere: 3

Food: 3

Service: 3

Worse service. Drive through very slow and lazy disposition from employees makes me never go back there

Atmosphere: 1

Food: 4

Service: 1

One of the busiest but most consistent Pollo's I have visited. The staff clears the line extremely fast. Good quality is always spot on.

Atmosphere: 4

Food: 5

Service: 5

They doing really good ! All set up 👌🏽

The chicken was really overcooked and hard. The legs on it half the meat was missing on them. Like shopped off. The boneless grilled chicken breast that I purchased separately were also hard, overcooked, and very small. It looked like they got them from a baby chicken.

Atmosphere: 5

Food: 1

Service: 5

Thank you for the service and the food was really good, everything was amazing!

Atmosphere: 5

Food: 5

Service: 5