The worst! They don't speak English and they never get the order right. They are rude and always claim they don't have whatever sauce I am requesting or a mixed meat bowl.Drive through attendant didn't want to serve me because I am white and he pretended to not understand English.Worst chain ever!!!!
Atmosphere: 1
Food: 1
Service: 1
Angel Johnson
What a horrible experience. I ordered the coconut shrimp bowl and discovered a bug in the salad. So gross.
Paul Bronstein
Terrible service , they could not even contain the black beans , it spilled in my car and ruined the interior, absolutely atrociousFurthermore, The staff at Pollo tropical, forgot to give us a whole chicken and stole our money. I’m very hesitant to go to this Pollo tropical again, and I highly recommend La Granja across the street
Atmosphere: 1
Food: 1
Service: 1
Miss Tiny
The food was good, however they had about 3 hours left till closing and did not want to remake them. in addition, location wasn't to clean.
Atmosphere: 3
Food: 5
Service: 3
Emilio Gomez
A Pollo Tropical with no black beans ?
Isaac Miller
Came in to order, was informed no beans, , what's next no
Food: 2
Wendy
I asked for my order after ordering online. The lady behind the counter looked at me with an attitude and turned around and ignored me. I saw her put a bag on the counter not addressing if it was my food that she threw. Horrible horrible customer service. They should shut down. I understand that the pay may be an issue. But it could be them one day that is customer.
This location is super busy at night and used to be very slow getting the orders out but it seams this time all went quickly and my food was GREAT as usual! Delivery was also super fast thanks to grub hub.
Food: 5
Angelis Frias
They don't give you enough steak for the price ?
Atmosphere: 1
Food: 1
Service: 1
MIA Limos
Poor costumer service,very disappointed with the visit. They try to blame of something like doble order and refused to give the food that I paid with my credit card.Completely a
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Grilled Chicken
Samuel Paternina
Horrible experience. Tables dirty, bathroom dirty, unwelcome staff (except the cashier, I wish I knew her name). Pollo Tropical in general has gone downhill ever since they removed the salsa bar, but this place was next level bad.
Atmosphere: 1
Food: 3
Service: 1
Engracia Colmenarez
Today, after a while without visiting the place due to the previous bad experience, I decided to go in and to my surprise I saw a Manager or supervisor from the adventure branch. What a joy, because this man is super kind to clients and provides the best service and experience. How pleasant it was because now I will be able to enjoy the quality of food from before close to home again. GREAT tropical chicken! They need to train more personnel with the level of management and person
Good bowls fast service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wrap, Sandwich, Chicken Soup
I adore
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Feijoada
The worst! They don't speak English and they never get the order right. They are rude and always claim they don't have whatever sauce I am requesting or a mixed meat bowl.Drive through attendant didn't want to serve me because I am white and he pretended to not understand English.Worst chain ever!!!!
Atmosphere: 1
Food: 1
Service: 1
What a horrible experience. I ordered the coconut shrimp bowl and discovered a bug in the salad. So gross.
Terrible service , they could not even contain the black beans , it spilled in my car and ruined the interior, absolutely atrociousFurthermore, The staff at Pollo tropical, forgot to give us a whole chicken and stole our money. I’m very hesitant to go to this Pollo tropical again, and I highly recommend La Granja across the street
Atmosphere: 1
Food: 1
Service: 1
The food was good, however they had about 3 hours left till closing and did not want to remake them. in addition, location wasn't to clean.
Atmosphere: 3
Food: 5
Service: 3
A Pollo Tropical with no black beans ?
Came in to order, was informed no beans, , what's next no
Food: 2
I asked for my order after ordering online. The lady behind the counter looked at me with an attitude and turned around and ignored me. I saw her put a bag on the counter not addressing if it was my food that she threw. Horrible horrible customer service. They should shut down. I understand that the pay may be an issue. But it could be them one day that is customer.
Service: 1
Awesome speed and food quality !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Chicken, Grilled Chicken, Chicken Soup
Restaurantji Recommends
This location is super busy at night and used to be very slow getting the orders out but it seams this time all went quickly and my food was GREAT as usual! Delivery was also super fast thanks to grub hub.
Food: 5
They don't give you enough steak for the price ?
Atmosphere: 1
Food: 1
Service: 1
Poor costumer service,very disappointed with the visit. They try to blame of something like doble order and refused to give the food that I paid with my credit card.Completely a
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Grilled Chicken
Horrible experience. Tables dirty, bathroom dirty, unwelcome staff (except the cashier, I wish I knew her name). Pollo Tropical in general has gone downhill ever since they removed the salsa bar, but this place was next level bad.
Atmosphere: 1
Food: 3
Service: 1
Today, after a while without visiting the place due to the previous bad experience, I decided to go in and to my surprise I saw a Manager or supervisor from the adventure branch. What a joy, because this man is super kind to clients and provides the best service and experience. How pleasant it was because now I will be able to enjoy the quality of food from before close to home again. GREAT tropical chicken! They need to train more personnel with the level of management and person
Atmosphere: 4
Food: 5
Service: 4