The other night we stopped by this Chinese takeout restaurant for dinner. I ordered a quart of Shrimp in Lobster Sauce — a dish I’ve had before and usually enjoy. However, this time the packaging was a serious issue.
The food was extremely hot, and they placed it (with lots of liquid sauce) into a standard paper takeout box instead of a proper container. We set it in the back seat for the 30-minute drive home. When we arrived, the bag was soaked — the sauce had leaked everywhere, melted through the plastic bags, and even spilled onto my car seat and skin, causing a mild burn. The bottom of the paper carton had completely disintegrated .
I called the owner the next day to explain what happened and requested a refund for the meal I couldn’t eat. Instead of acknowledging the issue, she blamed me, saying she didn’t know what I did after leaving the store. Fortunately, I paid by credit card and will dispute the charge and get my money back the easy way or the hard way.
Bottom line: when you’re a takeout-only restaurant, safe and proper packaging is just as important as the food itself. Using paper boxes for hot, saucy dishes is completely unacceptable.
Pictures of the aftermath are included .
Atmosphere: 1
Food: 1
Service: 1
Sharon Williams
They put so much food on my place
Food: 5
Service: 5
dee cooke
Respect yourself... don't do it...
Atmosphere: 1
Food: 1
Service: 1
John Hubert (Afge local 558 President)
Food was mid and I felt like I was ordering from a jail cafeteria they must have a lot of crime in that area because it was bullet proof glass between you and the order
Atmosphere: 1
Food: 2
Service: 3
Vlad Semenenko
Overpriced, double the price compared to other places, but not as tasty...
Atmosphere: 1
Food: 2
Service: 2
Meeka Williams
I have ordered 3 times from this restaraunt and the food os always great. Conviently located on Pembroke right by I-95. Lowest price chinese place and you get a large portion enough to serve 2 people. I would definetly recoomend this place
Atmosphere: 5
Food: 5
Service: 5
Niya Smart
The most disgusting place i have ever been to the lady over charged my card and called the police once i noticed and said she didnt when we have proof of on our order on our transaction history
Shelia Perry
The food here is great but the lady who answers the phone and who come to the window is very dam rude!!!!
Michael Wallace
As a chef, before you give your customer their food, you must first observe the dish & ask yourself, did i do my best with this and is this dish going to have the customer return? . .. I ordered BBQ wings and shirmp fried rice. The chicken batter used to make boneless honey chicken was on my bone-in chicken wings which is not what a person is accustomed to when eating fried chicken and the BBQ sauce was splattered over it, not even covering 50% of each piece. The fried rice consumed the entirety on the large plate which could serve 3-6 people as if they gave me the rest of the rice present to not be discarded once restaurant closed additionally, the shrimp is tiny and not the real shrimp people are accustomed to. . .. . .. The meal was $17 after tax and honestly i regret buying the food. My confession implies that the chef does not care about customer satisfaction hence why the parking lot was empty. That should have been my sign to leave before wasting my hard earned money.
Atmosphere: 1
Food: 1
Service: 1
Carlos Morales
Awesome food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Yakisoba, Special Fried Rice, Wings, Chicken Wings
You can only order at the door. Sit in your car or stand outside and wait. Family owned and operated. Excellent combos small groups or large groups sometimes with free soda. The dinner and lunch specials come with a free can of soda. The soda they provide check brand.
Atmosphere: 1
Food: 5
Service: 5
Melissa Falcone
Since the pandemic they serve through the window and the woman who serves is very bad, she screams, speaks badly and treats the cook very badly. The food is good but needs more customer service.
Atmosphere: 2
Food: 4
Service: 1
Johny French
They so rude
Andreina Rojas
Excellent, delicious food.
Ionut Negoescu
Very good chinese home made food
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Special Fried Rice, Honey Chicken
The other night we stopped by this Chinese takeout restaurant for dinner. I ordered a quart of Shrimp in Lobster Sauce — a dish I’ve had before and usually enjoy. However, this time the packaging was a serious issue.
The food was extremely hot, and they placed it (with lots of liquid sauce) into a standard paper takeout box instead of a proper container. We set it in the back seat for the 30-minute drive home. When we arrived, the bag was soaked — the sauce had leaked everywhere, melted through the plastic bags, and even spilled onto my car seat and skin, causing a mild burn. The bottom of the paper carton had completely disintegrated .
I called the owner the next day to explain what happened and requested a refund for the meal I couldn’t eat. Instead of acknowledging the issue, she blamed me, saying she didn’t know what I did after leaving the store. Fortunately, I paid by credit card and will dispute the charge and get my money back the easy way or the hard way.
Bottom line: when you’re a takeout-only restaurant, safe and proper packaging is just as important as the food itself. Using paper boxes for hot, saucy dishes is completely unacceptable.
Pictures of the aftermath are included .
Atmosphere: 1
Food: 1
Service: 1
They put so much food on my place
Food: 5
Service: 5
Respect yourself... don't do it...
Atmosphere: 1
Food: 1
Service: 1
Food was mid and I felt like I was ordering from a jail cafeteria they must have a lot of crime in that area because it was bullet proof glass between you and the order
Atmosphere: 1
Food: 2
Service: 3
Overpriced, double the price compared to other places, but not as tasty...
Atmosphere: 1
Food: 2
Service: 2
I have ordered 3 times from this restaraunt and the food os always great. Conviently located on Pembroke right by I-95. Lowest price chinese place and you get a large portion enough to serve 2 people. I would definetly recoomend this place
Atmosphere: 5
Food: 5
Service: 5
The most disgusting place i have ever been to the lady over charged my card and called the police once i noticed and said she didnt when we have proof of on our order on our transaction history
The food here is great but the lady who answers the phone and who come to the window is very dam rude!!!!
As a chef, before you give your customer their food, you must first observe the dish & ask yourself, did i do my best with this and is this dish going to have the customer return? . .. I ordered BBQ wings and shirmp fried rice. The chicken batter used to make boneless honey chicken was on my bone-in chicken wings which is not what a person is accustomed to when eating fried chicken and the BBQ sauce was splattered over it, not even covering 50% of each piece. The fried rice consumed the entirety on the large plate which could serve 3-6 people as if they gave me the rest of the rice present to not be discarded once restaurant closed additionally, the shrimp is tiny and not the real shrimp people are accustomed to. . .. . .. The meal was $17 after tax and honestly i regret buying the food. My confession implies that the chef does not care about customer satisfaction hence why the parking lot was empty. That should have been my sign to leave before wasting my hard earned money.
Atmosphere: 1
Food: 1
Service: 1
Awesome food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Yakisoba, Special Fried Rice, Wings, Chicken Wings
Restaurantji Recommends
You can only order at the door. Sit in your car or stand outside and wait. Family owned and operated. Excellent combos small groups or large groups sometimes with free soda. The dinner and lunch specials come with a free can of soda. The soda they provide check brand.
Atmosphere: 1
Food: 5
Service: 5
Since the pandemic they serve through the window and the woman who serves is very bad, she screams, speaks badly and treats the cook very badly. The food is good but needs more customer service.
Atmosphere: 2
Food: 4
Service: 1
They so rude
Excellent, delicious food.
Very good chinese home made food
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Special Fried Rice, Honey Chicken
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