Lady ws in back took a few minutes to come take care of me place was empty. Ice cream was good
Isbel González
I have never been in a place that had such bad service, I have come twice and both times I have had to leave without consuming due to the delay in serving clients. Fatal and the worst thing is how unprofessional the people who work there are. I recommend that they give the job opportunity to people who want to work and who know how to serve a client 👎🏻
Orlando Ramos
Had a great time this place has been here all my life 55 years spell the best ice cream
Alexis Matalobos
Empty or broken refrigerators, no products with prices, no baskets for the products, prices increased by 1000%, not recommended
toms oms
Very good experience. The icecream is delicious! Very good customer service from the blonde lady!!
Amanda Negrin
The boy's attention was or better but the old brunette keeps it soft and gets upset when they ask for the order and treats you very badly saying that it is bad manners to bother her please that's why I come more because of the disgusting treatment they give please it was them and I feel that it is a great ice cream parlor and because of these ladies they are going to lose customers get them out of there there are many people who want to work and they can treat you well not those ladies
Francis Yumar Martel Abreu
There is 1 Cuban lady who is disrespectful, very bad attention from her and what a shame that such people work in such a nice place.
KALLY BRACHO
Sadly I don't recommend it They think you are ordering and not paying every day, they give less ice cream and they are more expensive. There are almost never bananas for the banana split... It doesn't meet the minimum
Lorrie Kola
We were in the Hialeah area shopping and saw a Carvel ice cream location and decided to swing by. The location is small and quaint and the ice cream is delicious. The customer service was great and there was not a lot of people online so we were in and out quickly. I will take my boys back soon!!!
Parking: There is plenty of parking in front of the area. However, the location of where this ice cream parlor is located is somewhat difficult to get out of because of oncoming traffic.
Kid-friendliness: There are so many toppings that the kids really love!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bonnet Cone
Evelyn Fernandez
I went into this carvel very nice and respectful blonde lady attended us she made us feel right at home she was very fun and happy I will definitely go visit again
Terrible service from one of the ladies, the blonde, very rude, terrible way of serving, first time I go and last time
RAFAEL SANTANA MARIANO
Amazing!!!
Atmosphere: 5
Food: 5
Service: 5
Spyderette's Production's
literally the best cake I've had in my life
Atmosphere: 5
Food: 5
Service: 5
Dismary Ponce
The boy's attention was excellent, I can't complain now, the Cuban woman with the bows was unpleasant, it seems like they don't stop her Cuban habits and bad behavior. We were a family of 12. She mistreated my husband and the boy who works with her. It's incredible, but Hialeah doesn't let us. After surprising the manager of the place, I hope to solve the problem and eradicate it from the roots.
Atmosphere: 1
Food: 4
Service: 4
Joshua Garcia
Worst experience ever and ruined our company lunchtime Halloween party. I ordered online from this store a week ahead of Halloween for an 11am delivery to my office. I noticed that the order confirmation did not have the delivery address on it, so I called the store 3 days ahead to confirm they had the address. The staff seemed oblivious to anything I said. They denied having the order and said orders do not come in until the the day its ready for delivery. I was skeptical so I asked for the manager. The manager responded diligently and asked me to text him all the information to ensure it all goes well. This put me in a false sense of confidence. I called early morning on Halloween, the delivery day, to ensure everything was ready to roll. Staff again oblivious to the order. They tell me that not only do they not have the order, they do not make that specific cake that I ordered a week ahead, AND that they do not deliver. This makes me panic because the lunch starts in two hours and its a specific Halloween theme. I contacted the manager and apparently he had to tell the staff how the cake is made, and offered an extra cake for the inconvenience. Ok, so now I feel good about this.
The delivery was slated for 11am, but the manager told me it would be a little late... by 11:30. I'm good with this. Our party started at 12pm...no cake... 12:15 no cake, I call and they tell me the cakes are sitting in their store but they can't get a delivery person to take it. At 12:30, they tell me to order something on Door Dash so they can tag the order along with a Door Dash driver. So, I have to pay extra for the inconvenience and their unwillingness to send someone to drop it off... including the manager. I was flabbergasted. Even if I did put that order in it was already halfway through the party and there was no way it was going to arrive in time. So, I got in trouble with my boss for failing to have a successful party, the employees were bummed, and I will never ever order anything from any Carvel Ice Cream shops for the rest of my life. Lesson learned. Its just not worth the stress and hassle.
Lady ws in back took a few minutes to come take care of me place was empty.
Ice cream was good
I have never been in a place that had such bad service, I have come twice and both times I have had to leave without consuming due to the delay in serving clients. Fatal and the worst thing is how unprofessional the people who work there are. I recommend that they give the job opportunity to people who want to work and who know how to serve a client 👎🏻
Had a great time this place has been here all my life 55 years spell the best ice cream
Empty or broken refrigerators, no products with prices, no baskets for the products, prices increased by 1000%, not recommended
Very good experience. The icecream is delicious! Very good customer service from the blonde lady!!
The boy's attention was or better but the old brunette keeps it soft and gets upset when they ask for the order and treats you very badly saying that it is bad manners to bother her please that's why I come more because of the disgusting treatment they give please it was them and I feel that it is a great ice cream parlor and because of these ladies they are going to lose customers get them out of there there are many people who want to work and they can treat you well not those ladies
There is 1 Cuban lady who is disrespectful, very bad attention from her and what a shame that such people work in such a nice place.
Sadly I don't recommend it
They think you are ordering and not paying every day, they give less ice cream and they are more expensive. There are almost never bananas for the banana split... It doesn't meet the minimum
We were in the Hialeah area shopping and saw a Carvel ice cream location and decided to swing by. The location is small and quaint and the ice cream is delicious. The customer service was great and there was not a lot of people online so we were in and out quickly. I will take my boys back soon!!!
Parking: There is plenty of parking in front of the area. However, the location of where this ice cream parlor is located is somewhat difficult to get out of because of oncoming traffic.
Kid-friendliness: There are so many toppings that the kids really love!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bonnet Cone
I went into this carvel very nice and respectful blonde lady attended us she made us feel right at home she was very fun and happy I will definitely go visit again
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Terrible service from one of the ladies, the blonde, very rude, terrible way of serving, first time I go and last time
Amazing!!!
Atmosphere: 5
Food: 5
Service: 5
literally the best cake I've had in my life
Atmosphere: 5
Food: 5
Service: 5
The boy's attention was excellent, I can't complain now, the Cuban woman with the bows was unpleasant, it seems like they don't stop her Cuban habits and bad behavior. We were a family of 12. She mistreated my husband and the boy who works with her. It's incredible, but Hialeah doesn't let us. After surprising the manager of the place, I hope to solve the problem and eradicate it from the roots.
Atmosphere: 1
Food: 4
Service: 4
Worst experience ever and ruined our company lunchtime Halloween party. I ordered online from this store a week ahead of Halloween for an 11am delivery to my office. I noticed that the order confirmation did not have the delivery address on it, so I called the store 3 days ahead to confirm they had the address. The staff seemed oblivious to anything I said. They denied having the order and said orders do not come in until the the day its ready for delivery. I was skeptical so I asked for the manager. The manager responded diligently and asked me to text him all the information to ensure it all goes well. This put me in a false sense of confidence. I called early morning on Halloween, the delivery day, to ensure everything was ready to roll. Staff again oblivious to the order. They tell me that not only do they not have the order, they do not make that specific cake that I ordered a week ahead, AND that they do not deliver. This makes me panic because the lunch starts in two hours and its a specific Halloween theme. I contacted the manager and apparently he had to tell the staff how the cake is made, and offered an extra cake for the inconvenience. Ok, so now I feel good about this.
The delivery was slated for 11am, but the manager told me it would be a little late... by 11:30. I'm good with this. Our party started at 12pm...no cake... 12:15 no cake, I call and they tell me the cakes are sitting in their store but they can't get a delivery person to take it. At 12:30, they tell me to order something on Door Dash so they can tag the order along with a Door Dash driver. So, I have to pay extra for the inconvenience and their unwillingness to send someone to drop it off... including the manager. I was flabbergasted. Even if I did put that order in it was already halfway through the party and there was no way it was going to arrive in time. So, I got in trouble with my boss for failing to have a successful party, the employees were bummed, and I will never ever order anything from any Carvel Ice Cream shops for the rest of my life. Lesson learned. Its just not worth the stress and hassle.
Food: 1
Service: 1
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