they were very friendly when it became our turn to order, but a few ladies there seemed to be purposely taking their sweet time to avoid helping customers. i dont look like i speak spanish but i understood everything they said to each other. everything...
Atmosphere: 3
Food: 5
Service: 3
Federico Espinoza
Customer Service Complaint – 445 East 49th Street Location Server: Marisol R Check #155 Ordered: 10/14/2025 10:38 AM Since 1972, Vicky Bakery has been a beloved Miami staple, and I’ve enjoyed your treats for many years. However, my recent visit to the East 49th Street location on October 14, 2025 was very disappointing. After taking my number and waiting patiently near the pastelitos display, I responded each time my number was called—raising my hand and approaching the counter. Despite this, the employee (Marisol R) skipped over me and served the next customer, who appeared to be someone she knew. When I mentioned that I had the correct number, she told me I’d have to wait while she served the other customer first. As someone who works in public service, I understand how important fair and respectful treatment is for every customer. This kind of experience undermines the reputation and integrity of a company that has long been a part of our community. I hope this issue is addressed so that all customers continue to feel valued and respected when visiting Vicky Bakery.
Atmosphere: 5
Food: 5
Service: 1
Miguel Muniz
This is the worst and most unprofessional customer service place ever. the staff is so rude and unprofessional. Worst of the worst!!!!!!!
Atmosphere: 1
Service: 1
SLC
I guess this is the only location that puts grilled onions on everything my goodness. If you order on their app are uber eats you don’t have the option to take it off. Like who wants onions on an egg sandwich. Plus I don’t understand why this location is more expensive than other locations. The one in east Hialeah is way different. Other than that food is still good
Atmosphere: 4
Food: 3
Michael Rodriguez
I placed an order to pick up, I received a paper receipt that the remaining balance was $50.00 when I went to pay i was charged $58.00.
Lo Be
This “cria fama y acuéstate a dormir “ Unbelievable that in 2025 there is not a seating area for eating. It is like a dogma get it and get out. Not a happy camper.
Atmosphere: 1
Food: 4
Service: 2
Susy Rodriguez
Very discouraged, I patiently waited to be helped and the two ladies that were at the counter just walked away after helping the people before me without asking if I needed help. When I finally got someone to help me, she took very long putting my order together and gave me a cake with molded strawberries which she glazed so I wouldn’t notice… I told her and she said they were the last ones they had.. I had to go to Publix and get new ones to swap them out, I gifted this cake and was so embarrassed, it was dry, tasted old… one of my favorite bakeries let me down and I will not be going there ever again!
Atmosphere: 2
Food: 1
Service: 1
Local Guide
Let’s rate you a ONE to get your attention.
The tostada tasted like scrap bread; butter wasn’t even totally melted.
Croquetas de la casa ? Meh, Miami lakes’ location makes them much better.
Gilbert Luna
They do not answer there phone. I was calling for about an hour and a half.
Zakary Miranda
You already know the pastelitos are gonna smack. Cafecito is a must but It gets packed sometimes, but that’s just proof the locals know where the good croquetas are at. Just try not to eat everything in the car
You I bought a party for my daughter on January 4 and the old kake was super bad I had to throw it in the trash the next day and in all the bakeries it covers the 3 trays in this one with the round kake no
Carlos Salvador Lara Gutiérrez
Good pastry!!!! I recommend it, it has good service and they take great care of you!!! The girls who serve are lovely!
Atmosphere: 5
Food: 5
Service: 5
Carlos Martinez
It is the second time I have bought a cake at this bakery, and again it has been a bad experience. A while ago I bought one with strawberries on it, and the strawberries were moldy. Today I bought another cake, and it had a plate in the middle, apparently to make it taller, something I don't understand. Also, the meringue was bitter. I will definitely not shop at this bakery again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cakes
Yvette Fabian
This has to be the worst Vickys bakery. Barely any workers and the workers are very slow at service. None of the mini pastries are done. They have to put them together. It’s the holidays you’d think they’d have them all done and ready for morning traffic. Very very disorganized. They want to have conversations without everyone in the morning. Like hello. This the store is PACKED people are getting impatient. And the workers having conversations to the side why people are waiting to pay.
Atmosphere: 1
Service: 1
Sonia Suarez
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Cortadito, Guava Y Queso Pastelito
they were very friendly when it became our turn to order, but a few ladies there seemed to be purposely taking their sweet time to avoid helping customers. i dont look like i speak spanish but i understood everything they said to each other. everything...
Atmosphere: 3
Food: 5
Service: 3
Customer Service Complaint – 445 East 49th Street Location
Server: Marisol R
Check #155
Ordered: 10/14/2025 10:38 AM
Since 1972, Vicky Bakery has been a beloved Miami staple, and I’ve enjoyed your treats for many years. However, my recent visit to the East 49th Street location on October 14, 2025 was very disappointing.
After taking my number and waiting patiently near the pastelitos display, I responded each time my number was called—raising my hand and approaching the counter. Despite this, the employee (Marisol R) skipped over me and served the next customer, who appeared to be someone she knew. When I mentioned that I had the correct number, she told me I’d have to wait while she served the other customer first.
As someone who works in public service, I understand how important fair and respectful treatment is for every customer. This kind of experience undermines the reputation and integrity of a company that has long been a part of our community.
I hope this issue is addressed so that all customers continue to feel valued and respected when visiting Vicky Bakery.
Atmosphere: 5
Food: 5
Service: 1
This is the worst and most unprofessional customer service place ever. the staff is so rude and unprofessional. Worst of the worst!!!!!!!
Atmosphere: 1
Service: 1
I guess this is the only location that puts grilled onions on everything my goodness. If you order on their app are uber eats you don’t have the option to take it off. Like who wants onions on an egg sandwich. Plus I don’t understand why this location is more expensive than other locations. The one in east Hialeah is way different. Other than that food is still good
Atmosphere: 4
Food: 3
I placed an order to pick up, I received a paper receipt that the remaining balance was $50.00 when I went to pay i was charged $58.00.
This “cria fama y acuéstate a dormir “ Unbelievable that in 2025 there is not a seating area for eating. It is like a dogma get it and get out. Not a happy camper.
Atmosphere: 1
Food: 4
Service: 2
Very discouraged, I patiently waited to be helped and the two ladies that were at the counter just walked away after helping the people before me without asking if I needed help. When I finally got someone to help me, she took very long putting my order together and gave me a cake with molded strawberries which she glazed so I wouldn’t notice… I told her and she said they were the last ones they had.. I had to go to Publix and get new ones to swap them out, I gifted this cake and was so embarrassed, it was dry, tasted old… one of my favorite bakeries let me down and I will not be going there ever again!
Atmosphere: 2
Food: 1
Service: 1
Let’s rate you a ONE to get your attention.
The tostada tasted like scrap bread; butter wasn’t even totally melted.
Croquetas de la casa ? Meh, Miami lakes’ location makes them much better.
They do not answer there phone. I was calling for about an hour and a half.
You already know the pastelitos are gonna smack. Cafecito is a must but It gets packed sometimes, but that’s just proof the locals know where the good croquetas are at. Just try not to eat everything in the car
Restaurantji Recommends
You
I bought a party for my daughter on January 4 and the old kake was super bad I had to throw it in the trash the next day and in all the bakeries it covers the 3 trays in this one with the round kake no
Good pastry!!!! I recommend it, it has good service and they take great care of you!!! The girls who serve are lovely!
Atmosphere: 5
Food: 5
Service: 5
It is the second time I have bought a cake at this bakery, and again it has been a bad experience. A while ago I bought one with strawberries on it, and the strawberries were moldy. Today I bought another cake, and it had a plate in the middle, apparently to make it taller, something I don't understand. Also, the meringue was bitter. I will definitely not shop at this bakery again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cakes
This has to be the worst Vickys bakery. Barely any workers and the workers are very slow at service. None of the mini pastries are done. They have to put them together. It’s the holidays you’d think they’d have them all done and ready for morning traffic. Very very disorganized. They want to have conversations without everyone in the morning. Like hello. This the store is PACKED people are getting impatient. And the workers having conversations to the side why people are waiting to pay.
Atmosphere: 1
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Cortadito, Guava Y Queso Pastelito
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