i placed an order for a few different pastelitos and 2 tequeños . as soon as i bit into the tequeño , the RAW DOUGH was the first taste that hit my mouth . i inspected it and literally pulled the dough out which could be MOLDED bc that’s how raw it was . i wish it gave me the option to add pics . disgusting , do better :/
Atmosphere: 4
Food: 2
Service: 4
JUAN CARLOS ROMAN GONZALES
The worst cuban sandwich ever
Atmosphere: 2
Service: 5
Gustavo Palma
Too slow, food cold
Atmosphere: 4
Food: 4
Service: 3
Mr. Pena K12 Educator
Why does the lady make us wait 15 minutes to pick up a Door dash order that is literally right on the counter? She doesn’t even acknowledge you and then takes her time to finish other orders instead of just letting you get your order that has been ready for 30 minutes.
Atmosphere: 4
Food: 5
Service: 1
Richard E Henry
I went to purchase just a few pastelitos de guayava, meet Vicky and one hour later I was still enjoying our conversationand insights... I was taken by her and her presence.
Richard E Henry R Catering Inc
Atmosphere: 5
Food: 5
Service: 5
Loko Squirrel
they were very friendly when it became our turn to order, but a few ladies there seemed to be purposely taking their sweet time to avoid helping customers. i dont look like i speak spanish but i understood everything they said to each other. everything...
Atmosphere: 3
Food: 5
Service: 3
Federico Espinoza
Customer Service Complaint – 445 East 49th Street Location Server: Marisol R Check #155 Ordered: 10/14/2025 10:38 AM Since 1972, Vicky Bakery has been a beloved Miami staple, and I’ve enjoyed your treats for many years. However, my recent visit to the East 49th Street location on October 14, 2025 was very disappointing. After taking my number and waiting patiently near the pastelitos display, I responded each time my number was called—raising my hand and approaching the counter. Despite this, the employee (Marisol R) skipped over me and served the next customer, who appeared to be someone she knew. When I mentioned that I had the correct number, she told me I’d have to wait while she served the other customer first. As someone who works in public service, I understand how important fair and respectful treatment is for every customer. This kind of experience undermines the reputation and integrity of a company that has long been a part of our community. I hope this issue is addressed so that all customers continue to feel valued and respected when visiting Vicky Bakery.
Atmosphere: 5
Food: 5
Service: 1
Miguel Muniz
This is the worst and most unprofessional customer service place ever. the staff is so rude and unprofessional. Worst of the worst!!!!!!!
Atmosphere: 1
Service: 1
SLC
I guess this is the only location that puts grilled onions on everything my goodness. If you order on their app are uber eats you don’t have the option to take it off. Like who wants onions on an egg sandwich. Plus I don’t understand why this location is more expensive than other locations. The one in east Hialeah is way different. Other than that food is still good
Atmosphere: 4
Food: 3
Michael Rodriguez
I placed an order to pick up, I received a paper receipt that the remaining balance was $50.00 when I went to pay i was charged $58.00.
This “cria fama y acuéstate a dormir “ Unbelievable that in 2025 there is not a seating area for eating. It is like a dogma get it and get out. Not a happy camper.
Atmosphere: 1
Food: 4
Service: 2
Susy Rodriguez
Very discouraged, I patiently waited to be helped and the two ladies that were at the counter just walked away after helping the people before me without asking if I needed help. When I finally got someone to help me, she took very long putting my order together and gave me a cake with molded strawberries which she glazed so I wouldn’t notice… I told her and she said they were the last ones they had.. I had to go to Publix and get new ones to swap them out, I gifted this cake and was so embarrassed, it was dry, tasted old… one of my favorite bakeries let me down and I will not be going there ever again!
Atmosphere: 2
Food: 1
Service: 1
Local Guide
Let’s rate you a ONE to get your attention.
The tostada tasted like scrap bread; butter wasn’t even totally melted.
Croquetas de la casa ? Meh, Miami lakes’ location makes them much better.
Gilbert Luna
They do not answer there phone. I was calling for about an hour and a half.
Zakary Miranda
You already know the pastelitos are gonna smack. Cafecito is a must but It gets packed sometimes, but that’s just proof the locals know where the good croquetas are at. Just try not to eat everything in the car
i placed an order for a few different pastelitos and 2 tequeños . as soon as i bit into the tequeño , the RAW DOUGH was the first taste that hit my mouth . i inspected it and literally pulled the dough out which could be MOLDED bc that’s how raw it was . i wish it gave me the option to add pics . disgusting , do better :/
Atmosphere: 4
Food: 2
Service: 4
The worst cuban sandwich ever
Atmosphere: 2
Service: 5
Too slow, food cold
Atmosphere: 4
Food: 4
Service: 3
Why does the lady make us wait 15 minutes to pick up a Door dash order that is literally right on the counter? She doesn’t even acknowledge you and then takes her time to finish other orders instead of just letting you get your order that has been ready for 30 minutes.
Atmosphere: 4
Food: 5
Service: 1
I went to purchase just a few pastelitos de guayava, meet Vicky and one hour later I was still enjoying our conversationand insights...
I was taken by her and her presence.
Richard E Henry
R Catering Inc
Atmosphere: 5
Food: 5
Service: 5
they were very friendly when it became our turn to order, but a few ladies there seemed to be purposely taking their sweet time to avoid helping customers. i dont look like i speak spanish but i understood everything they said to each other. everything...
Atmosphere: 3
Food: 5
Service: 3
Customer Service Complaint – 445 East 49th Street Location
Server: Marisol R
Check #155
Ordered: 10/14/2025 10:38 AM
Since 1972, Vicky Bakery has been a beloved Miami staple, and I’ve enjoyed your treats for many years. However, my recent visit to the East 49th Street location on October 14, 2025 was very disappointing.
After taking my number and waiting patiently near the pastelitos display, I responded each time my number was called—raising my hand and approaching the counter. Despite this, the employee (Marisol R) skipped over me and served the next customer, who appeared to be someone she knew. When I mentioned that I had the correct number, she told me I’d have to wait while she served the other customer first.
As someone who works in public service, I understand how important fair and respectful treatment is for every customer. This kind of experience undermines the reputation and integrity of a company that has long been a part of our community.
I hope this issue is addressed so that all customers continue to feel valued and respected when visiting Vicky Bakery.
Atmosphere: 5
Food: 5
Service: 1
This is the worst and most unprofessional customer service place ever. the staff is so rude and unprofessional. Worst of the worst!!!!!!!
Atmosphere: 1
Service: 1
I guess this is the only location that puts grilled onions on everything my goodness. If you order on their app are uber eats you don’t have the option to take it off. Like who wants onions on an egg sandwich. Plus I don’t understand why this location is more expensive than other locations. The one in east Hialeah is way different. Other than that food is still good
Atmosphere: 4
Food: 3
I placed an order to pick up, I received a paper receipt that the remaining balance was $50.00 when I went to pay i was charged $58.00.
Restaurantji Recommends
This “cria fama y acuéstate a dormir “ Unbelievable that in 2025 there is not a seating area for eating. It is like a dogma get it and get out. Not a happy camper.
Atmosphere: 1
Food: 4
Service: 2
Very discouraged, I patiently waited to be helped and the two ladies that were at the counter just walked away after helping the people before me without asking if I needed help. When I finally got someone to help me, she took very long putting my order together and gave me a cake with molded strawberries which she glazed so I wouldn’t notice… I told her and she said they were the last ones they had.. I had to go to Publix and get new ones to swap them out, I gifted this cake and was so embarrassed, it was dry, tasted old… one of my favorite bakeries let me down and I will not be going there ever again!
Atmosphere: 2
Food: 1
Service: 1
Let’s rate you a ONE to get your attention.
The tostada tasted like scrap bread; butter wasn’t even totally melted.
Croquetas de la casa ? Meh, Miami lakes’ location makes them much better.
They do not answer there phone. I was calling for about an hour and a half.
You already know the pastelitos are gonna smack. Cafecito is a must but It gets packed sometimes, but that’s just proof the locals know where the good croquetas are at. Just try not to eat everything in the car
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