Tell me how I order online have a confirmation number and a receipt and when I get there they say it's not in their computer and proceed to tell me I'm at the wrong location. So I showed them I was at the right location and they sat there giving me attitude telling me I can't have the food I paid for.....then tell me to go on the app to get a refund because there's nothing they can do for me. Mind you I did it on the website as a guest and can't even do that so when I asked for cooperates number they refused to give it to me....You have some classy people working for you that's for sure. Don't go here they will scam you out of your money and then act like you are and idiot. Horrible customer service.Update:The manager called me because I called cooperate and she was rude too, so the problem stems from there.
Atmosphere: 1
Food: 1
Service: 1
Her Mina
I ordered online, when I got to the drive through they couldn’t locate the order. I went inside to speak with a store associate to show them my order information on my phone. The order had not been received yet and I didn’t have time to wait, so I asked for a full refund. The store associate couldn’t refund my order and referred me to call customer service. So I called customer service to report the issue. While on hold my order comes through. Since I already spent the time waiting, I wanted my order. I ordered a banana split. The store associate proceeded to ask me “How do I want the banana cut?” I was so confused and baffled by the question because it’s not that complicated. I’m speaking with customer service because I already spent 30 minutes to pick up an order I placed online and wanted to file a complaint. When I look back at my order, the associate is giving me my order in a sundae cup jammed with 3 scoops of ice cream, banana and toppings. I mean that’s not a banana split. The associate explained they didn’t have the proper containers for the banana split. I refused the order and requested to speak to a manager to request a refund because this is not what I ordered. The manager was not available and I have to return to deal with this situation tomorrow. This is my first time ordering online and going to this location. Overall bad experience not receiving what I ordered and a huge inconvenience to me to deal with to get a rightfully owed refund.
Atmosphere: 1
Food: 1
Service: 1
Kay Cannon
Poor service... Icecream is not labeled... donuts and cones tend to be stale late in the day if they have them at all... only redeeming quality is that it is open all night
theron kantelis
Went to order the advertised Oreo MegaStuf Cone. Staff seemed confused about how to do that.It's apparently supposed to come with two scoops of cookies and creme, two layers of Oreo creme, and Oreo pieces in top.I got a tiny single scoop in a chocolate cone.
Ryan Ellenburg
They don't give samples. Because of COVID. In 2023.
Keenan R. Mullin
The four of us came here, and they got three of our orders wrong, gave us the wrong munchkins, and the cones had glue on them. 0/10
Barbara Gaskey
12 ice cream flavors. What a joke. We turned around and left.
Rose Shepherd
your donuts suck dried out and not enough Variety to choose And the people that were working there. Didn't care for you're at the counter busy doing their thing... and the price for nasty donuts are not worth the price... dozen dried out ? for $12 .. I will get donuts at wawa fresh and don't have to wait to get them... I wouldn't go back anymore...valve has chanced ... and no ice cream 6 various choose from not anything.. and couldn't do survive said this not a store number 340468 store on US 19 in Holiday fl.
Sasha
So, the children that work here enjoyed themselves this evening by NOT working. An ice cream place that doesn’t have ice cream? They claimed they didn’t have chocolate or vanilla for a milkshake. At 6pm, they don’t have the most basic flavors? And the boy child that works there proceeded to wail over the intercom. Loudly. That was fun, listening to a teen display his lack of social skills or perhaps, rehearsal to become a zoo animal. Typical for Holiday, Florida. Go anywhere else.
Jojo
Zoe is always so helpful and friendly .. even when the place is packed full
Love Baskin Robins Rocky Road since the 70’s Dunkin’ and Baskin’ only way to go
Dinah Adamson
People are nice. Got orders correct.My only issue is using the app. Too easy to make mistakes in placing an order, and working out 3 drinks wasFrustrating. Drive thru was A-OK
Matt Dewberry
I have literally coming here 4 times for delivery, then not to have a simple flavor like chocolate or strawberry or vanilla. This can't be a fluke. This was the color of bananas they were using if you look in the background. He couldn't even peel the banana! Trainwreck
Ryan M
This is not a reflection of the team members that work here but rather the leaders.No ice cream. This is the second time. Why have a Baskin Robbins if you have no ice cream just be a Dunkin.
Abby Cocuzza
Don't go here! Ordered a cake in person over 48 hours in advance (they request 48 hours and i didnt want to trust online) for our daughter's high school graduation party with pick up being in the afternoon. Upon arrival for pick up, the staff spend over 20 minutes "looking " for the order to then tell me the cake maker came in that morning, didn't feel good and left without making my cake.The cake maker left before 10am and I didn't arrive for pick up until 530pm. No phone call.I understand people get sick, but to not even communicate to give me a chance to find an alternative option while there was so much time available and waisted.I ended up calling Publix where they had a cake ready for me within 30 minutes.Don't trust them with your events. Save yourself the stress and disappointment
Tell me how I order online have a confirmation number and a receipt and when I get there they say it's not in their computer and proceed to tell me I'm at the wrong location. So I showed them I was at the right location and they sat there giving me attitude telling me I can't have the food I paid for.....then tell me to go on the app to get a refund because there's nothing they can do for me. Mind you I did it on the website as a guest and can't even do that so when I asked for cooperates number they refused to give it to me....You have some classy people working for you that's for sure. Don't go here they will scam you out of your money and then act like you are and idiot. Horrible customer service.Update:The manager called me because I called cooperate and she was rude too, so the problem stems from there.
Atmosphere: 1
Food: 1
Service: 1
I ordered online, when I got to the drive through they couldn’t locate the order. I went inside to speak with a store associate to show them my order information on my phone. The order had not been received yet and I didn’t have time to wait, so I asked for a full refund. The store associate couldn’t refund my order and referred me to call customer service. So I called customer service to report the issue. While on hold my order comes through. Since I already spent the time waiting, I wanted my order. I ordered a banana split. The store associate proceeded to ask me “How do I want the banana cut?” I was so confused and baffled by the question because it’s not that complicated. I’m speaking with customer service because I already spent 30 minutes to pick up an order I placed online and wanted to file a complaint. When I look back at my order, the associate is giving me my order in a sundae cup jammed with 3 scoops of ice cream, banana and toppings. I mean that’s not a banana split. The associate explained they didn’t have the proper containers for the banana split. I refused the order and requested to speak to a manager to request a refund because this is not what I ordered. The manager was not available and I have to return to deal with this situation tomorrow. This is my first time ordering online and going to this location. Overall bad experience not receiving what I ordered and a huge inconvenience to me to deal with to get a rightfully owed refund.
Atmosphere: 1
Food: 1
Service: 1
Poor service... Icecream is not labeled... donuts and cones tend to be stale late in the day if they have them at all... only redeeming quality is that it is open all night
Went to order the advertised Oreo MegaStuf Cone. Staff seemed confused about how to do that.It's apparently supposed to come with two scoops of cookies and creme, two layers of Oreo creme, and Oreo pieces in top.I got a tiny single scoop in a chocolate cone.
They don't give samples. Because of COVID. In 2023.
The four of us came here, and they got three of our orders wrong, gave us the wrong munchkins, and the cones had glue on them. 0/10
12 ice cream flavors. What a joke. We turned around and left.
your donuts suck dried out and not enough Variety to choose And the people that were working there. Didn't care for you're at the counter busy doing their thing... and the price for nasty donuts are not worth the price... dozen dried out ? for $12 .. I will get donuts at wawa fresh and don't have to wait to get them... I wouldn't go back anymore...valve has chanced ... and no ice cream 6 various choose from not anything.. and couldn't do survive said this not a store number 340468 store on US 19 in Holiday fl.
So, the children that work here enjoyed themselves this evening by NOT working. An ice cream place that doesn’t have ice cream? They claimed they didn’t have chocolate or vanilla for a milkshake. At 6pm, they don’t have the most basic flavors? And the boy child that works there proceeded to wail over the intercom. Loudly. That was fun, listening to a teen display his lack of social skills or perhaps, rehearsal to become a zoo animal. Typical for Holiday, Florida. Go anywhere else.
Zoe is always so helpful and friendly .. even when the place is packed full
Restaurantji Recommends
Love Baskin Robins Rocky Road since the 70’s Dunkin’ and Baskin’ only way to go
People are nice. Got orders correct.My only issue is using the app. Too easy to make mistakes in placing an order, and working out 3 drinks wasFrustrating. Drive thru was A-OK
I have literally coming here 4 times for delivery, then not to have a simple flavor like chocolate or strawberry or vanilla. This can't be a fluke. This was the color of bananas they were using if you look in the background. He couldn't even peel the banana! Trainwreck
This is not a reflection of the team members that work here but rather the leaders.No ice cream. This is the second time. Why have a Baskin Robbins if you have no ice cream just be a Dunkin.
Don't go here! Ordered a cake in person over 48 hours in advance (they request 48 hours and i didnt want to trust online) for our daughter's high school graduation party with pick up being in the afternoon. Upon arrival for pick up, the staff spend over 20 minutes "looking " for the order to then tell me the cake maker came in that morning, didn't feel good and left without making my cake.The cake maker left before 10am and I didn't arrive for pick up until 530pm. No phone call.I understand people get sick, but to not even communicate to give me a chance to find an alternative option while there was so much time available and waisted.I ended up calling Publix where they had a cake ready for me within 30 minutes.Don't trust them with your events. Save yourself the stress and disappointment