La Calenita Restaurant & Bakery

I recently had the pleasure of being served by Cindy and I must say, her service was outstanding. From the moment I sat down, they were attentive , friendly and knowledgeable about the menu. She anticipated my needs and made excellent recommendations. Cindy’s professionalism and warm demeanor truly enhanced my dining experience. I was very impressed by Cindy it was clear she cares about her customers and takes pride in her work she made me and my family’s meal even better. I highly recommend them and will definitely be back!

I’ve been a regular customer at Calienita Colombiano because the food is genuinely great. However, my recent experience over the phone was extremely disappointing and unacceptable from a customer service standpoint.

On July 8, I called to place a takeout order. A Spanish-speaking woman answered the phone without identifying herself. I asked what the lunch specials were, and she mentioned lomo saltado and grilled chicken. Curious, I asked how they prepare lomo saltado, since it’s traditionally a Peruvian dish. She said it was a guiso of pork, tomatoes, and onions which already confused me, since that’s not the usual preparation.

I decided to order the grilled chicken special, which comes with soup. I asked what kind of soup, and she mentioned chicken and campesino. I asked her what campesino soup was, and her response was dismissive telling me I was calling a Colombian restaurant, as if I didn’t know that. I asked her multiple times for her name, and she ignored me while repeatedly saying, “Hello, you’re calling a Colombian restaurant,” instead of simply answering my question or clarifying the soup.

At this point, I switched to English since I felt she was using my Spanish as an excuse to be rude. I asked again about the soup, and she vaguely said it was “pork with vegetables,” but gave no further detail. When I asked to speak to a manager, she put a supervisor on the phone, who I later met in person and who kindly informed me that the woman’s name was Cindy.

When I went in person to place the order, I spoke to the supervisor. She was very professional and apologized for how Cindy handled the call. She even confirmed that staff should identify themselves when answering phone calls, which Cindy did not do.

As a Cuban customer who doesn’t know all Colombian dishes, I was simply trying to understand what I was ordering. Instead of providing clarity, Cindy responded with attitude and condescension. I’m not asking for free food—I’m a paying, loyal customer just trying to place a proper order. I’m also happy to speak Spanish when needed, but no one should be disrespected or insulted for asking questions especially in a country where English is the primary language of service.

Again, the food at Calienita Colombiano is excellent. But the customer service from Cindy was absolutely unprofessional and needs people skills. I hope management takes this seriously, because no one should feel humiliated for asking about a menu item.

Authentic Colombian food with generous portions. The bakery is outstanding, but don't wait too late. Everything is made fresh daily, and once it runs out, that's it.

Very good service and very delicious food

I had my doubts but… what a good place!! The service is excellent, the food doesn't take long, it's fresh and super delicious! We ordered mojarra, ajiaco, tray paisa, natural juices and dessert. The taste was incredible and the price was cheaper compared to other Colombian restaurants in Miami. Recommended.

Atmosphere: 5

Food: 5

Service: 5

They sent a sauce with nothing. Disrespect.

Atmosphere: 3

Food: 4

Service: 2

I am a regular customer and I love food

Atmosphere: 5

Food: 5

Service: 5

I loved the place, the attention and the atmosphere

Atmosphere: 5

Food: 5

Service: 5

Great food, lovely staff.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bakery, Pandebono, Chicharron

The service was excellent and the food was super delicious!

Parking is limited, but parking is usually easy. The restaurant has a nice decoration, it is pleasant and clean. Colombian food is good, more than correct. The only thing I can say that can be improved is the service. The days that I moved around the area I got used to a very friendly and close service, and in this restaurant they were not at the same level, despite everything it was not bad either, but the loving treatment of some of them is missing. the restaurants you visit in the area.

Atmosphere: 4

Food: 4

Service: 3

I love the caleñitas because of the excellent service of the girls, very friendly and helpful, the food is very delicious and on time

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Soup, Mondongo, Sobrebarriga, Pandebono, Chicharron

Excellent service, from Melissa, Daniela, Nicole, Yessika, Jessica, Isabella, Yoly, Anabel, Alice, Hilen, Valentina, Lady, Enzo, in general the entire team ⭐⭐⭐⭐⭐ every day they make you feel like part of the family, as well as good food and excellent atmosphere.

Especially the bakery team, the best.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Arroz Con Pollo, Sobrebarriga En Salsa, Lengua, Mini Bandeja Paisa, Pan de Queso

Great place to have lunch. Awesome food and service at a great price.

Atmosphere: 5

Food: 5

Service: 5

Excellent service and quality of food

Atmosphere: 5

Food: 5

Service: 5