I recently visited La Carreta and unfortunately had a very disappointing experience.
I ordered a pan con bistec and specifically asked beforehand if it included mayo and onions. The server, Melissa, confirmed that it did. However, when the sandwich arrived, it was dry, the meat was hard, there was no mayo, no onions, and it lacked basic seasoning and salt. When I brought this up, instead of properly addressing the issue, she kept asking if we wanted “extra” mayo or onions—which completely missed the point.
The orange juice was also sour and had an off color, more yellow than expected.
Service was the biggest issue. We weren’t offered water when we sat down, and Melissa was largely inattentive—spending most of her time in a corner talking with a coworker. Even when we were ready to pay, she kept walking away instead of assisting us, despite us clearly needing the check and wanting to pay with Apple Pay.
As someone with experience in fine dining and luxury service, I still chose to leave a reasonable tip. I even calmly explained that we felt unattended, but there was little acknowledgment or effort to improve the situation.
The only positive part of the visit was the manager, who handled things professionally. He removed the two sandwiches, coffee, and dessert from our bill and invited us back for another lunch on the house, which we appreciated.
That said, the overall experience—especially the service—was disappointing and not what I expected.
Atmosphere: 5
Food: 1
Service: 1
David Martinez
Good cooperation between employees.
Atmosphere: 5
Food: 3
Service: 4
Mareeta McIntyre
Great attitudes and beautiful people . Service super and food delicious
Atmosphere: 5
Food: 5
Service: 5
Yoel
Best Cuban restaurant you'll have.
Atmosphere: 5
Food: 5
Service: 5
Juan Perez
I loved this place until last night. The food went down the drain steak bland no taste at all. Black beans dry plantains dry. What a shame. I took my son he had the same opinion. Lots of reviews say the same. Lost a cutomer
Atmosphere: 1
Food: 1
Service: 1
Wilfredo Roldan
My first time, the place was clean and beautiful. Thefood was questionable, the steak was gummy, the quantity was limited. I had to ask for coffee 3 times, I finally got it after I finished my meal. The server was busy cleaning rables and did not answer our petitions on time or delivered what we asked. I never received my coconut custard I ordered. Honestly she was completely disoriented. I went to the coffe area and I could not see the pastries because they were behind a window, difficult to see clearly. They should figure out a way to make them more visible. Overall, I may return just to give it another oportunity, but not anxious to do that anytime soon.
Atmosphere: 4
Food: 4
Service: 2
Cely R
Great food but now they service little food back in the days they will full your plate now they dont. The service was okay the waitress only took our order give us the food and never came back to check on us also never got my drink
Atmosphere: 5
Food: 4
Service: 2
Jackie Mays
Food wasn’t good at all and I was very surprised. The staff was very nice but it’s not what it used to be to be.
Atmosphere: 3
Food: 1
Service: 4
willy will
Ate at the buffet on Sunday morning 🌄 That's were this reflects on.
I didn't expect a $14.95 breakfast buffet. I didn't expect attentive refills of my cafe con leche. I didn't expect over easy fried eggs as well as scrambled options.
I've been a fan of LaCarreta for years. I'd always look forward to grabbing a pollo imperial at the Miami airport.
They still do a good job.
Atmosphere: 3
Food: 4
Service: 5
Josef Jimenez
Good quality
Atmosphere: 5
Food: 5
Service: 5
Dan Roman
For years, La Carrera has been the standard by which other Cuban restaurants are measured. Good food at a cheap price. And all of their locations had been able to maintain that standard. But recently, they have started to show signs that they are faltering. Smaller portions and higher prices. Sadly, on this occasion, their Ajiaco tasted terrible. We called to complain and the charge was removed, so their service is still great. But alas, I feel that they might have peaked and might be on a slow decent. A sign of the times, indeed.
Atmosphere: 5
Food: 3
Service: 4
Yadira
As my local La Carreta l've come to this specific location multiple times in the past years. Service is always hit or miss depending on the time of the day or if you got to the cafeteria or the main salon. The fried empanadas are always fresh and the coffee always hit the spot. Chicken soup is one of my favorites and always an option specially when I'm sick. The Cuban and media noche sandwiches are often pretty good as well. I'm not a huge fan of the main dishes but the fried chicken chunks with Moro is usually a safe bet. Overall is a good option for breakfast or lunch.
Atmosphere: 4
Food: 5
Service: 4
mario escoto
What happened to the old good old fashion good service of this place ? For 2 decades I've have been going there , every restaurant has its ups & downs but when you go have lunch & there are 5 tables being served & 4 waiters , the yuca fries should get to your table in 3 minutes ! Your drink in 30 seconds and your Tortilla w white rice and avocado salad in 7,10 minutes ...we waited 5 minutes for the drinks , 25 minutes for the food !!!!! In a restaurant with 5 tables being served by 4 waiters !!!!! If this is not total & complete incompetence, what is ? And this is the reason I avoid most Latin restaurants....you want service, good solid consistent food ? LATIN AMERICAN grill ppines & Miami lakes!
I recently visited La Carreta and unfortunately had a very disappointing experience.
I ordered a pan con bistec and specifically asked beforehand if it included mayo and onions. The server, Melissa, confirmed that it did. However, when the sandwich arrived, it was dry, the meat was hard, there was no mayo, no onions, and it lacked basic seasoning and salt. When I brought this up, instead of properly addressing the issue, she kept asking if we wanted “extra” mayo or onions—which completely missed the point.
The orange juice was also sour and had an off color, more yellow than expected.
Service was the biggest issue. We weren’t offered water when we sat down, and Melissa was largely inattentive—spending most of her time in a corner talking with a coworker. Even when we were ready to pay, she kept walking away instead of assisting us, despite us clearly needing the check and wanting to pay with Apple Pay.
As someone with experience in fine dining and luxury service, I still chose to leave a reasonable tip. I even calmly explained that we felt unattended, but there was little acknowledgment or effort to improve the situation.
The only positive part of the visit was the manager, who handled things professionally. He removed the two sandwiches, coffee, and dessert from our bill and invited us back for another lunch on the house, which we appreciated.
That said, the overall experience—especially the service—was disappointing and not what I expected.
Atmosphere: 5
Food: 1
Service: 1
Good cooperation between employees.
Atmosphere: 5
Food: 3
Service: 4
Great attitudes and beautiful people . Service super and food delicious
Atmosphere: 5
Food: 5
Service: 5
Best Cuban restaurant you'll have.
Atmosphere: 5
Food: 5
Service: 5
I loved this place until last night. The food went down the drain steak bland no taste at all.
Black beans dry plantains dry.
What a shame. I took my son he had the same opinion. Lots of reviews say the same. Lost a cutomer
Atmosphere: 1
Food: 1
Service: 1
My first time, the place was clean and beautiful. Thefood was questionable, the steak was gummy, the quantity was limited. I had to ask for coffee 3 times, I finally got it after I finished my meal. The server was busy cleaning rables and did not answer our petitions on time or delivered what we asked. I never received my coconut custard I ordered. Honestly she was completely disoriented. I went to the coffe area and I could not see the pastries because they were behind a window, difficult to see clearly. They should figure out a way to make them more visible. Overall, I may return just to give it another oportunity, but not anxious to do that anytime soon.
Atmosphere: 4
Food: 4
Service: 2
Great food but now they service little food back in the days they will full your plate now they dont. The service was okay the waitress only took our order give us the food and never came back to check on us also never got my drink
Atmosphere: 5
Food: 4
Service: 2
Food wasn’t good at all and I was very surprised. The staff was very nice but it’s not what it used to be to be.
Atmosphere: 3
Food: 1
Service: 4
Ate at the buffet on Sunday morning 🌄
That's were this reflects on.
Atmosphere: 4
Food: 4
Service: 4
Always great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I didn't expect a $14.95 breakfast buffet. I didn't expect attentive refills of my cafe con leche. I didn't expect over easy fried eggs as well as scrambled options.
I've been a fan of LaCarreta for years. I'd always look forward to grabbing a pollo imperial at the Miami airport.
They still do a good job.
Atmosphere: 3
Food: 4
Service: 5
Good quality
Atmosphere: 5
Food: 5
Service: 5
For years, La Carrera has been the standard by which other Cuban restaurants are measured. Good food at a cheap price. And all of their locations had been able to maintain that standard. But recently, they have started to show signs that they are faltering. Smaller portions and higher prices. Sadly, on this occasion, their Ajiaco tasted terrible. We called to complain and the charge was removed, so their service is still great. But alas, I feel that they might have peaked and might be on a slow decent. A sign of the times, indeed.
Atmosphere: 5
Food: 3
Service: 4
As my local La Carreta l've come to this specific location multiple times in the past years. Service is always hit or miss depending on the time of the day or if you got to the cafeteria or the main salon.
The fried empanadas are always fresh and the coffee always hit the spot.
Chicken soup is one of my favorites and always an option specially when I'm sick.
The Cuban and media noche sandwiches are often pretty good as well.
I'm not a huge fan of the main dishes but the fried chicken chunks with Moro is usually a safe bet.
Overall is a good option for breakfast or lunch.
Atmosphere: 4
Food: 5
Service: 4
What happened to the old good old fashion good service of this place ? For 2 decades I've have been going there , every restaurant has its ups & downs but when you go have lunch & there are 5 tables being served & 4 waiters , the yuca fries should get to your table in 3 minutes ! Your drink in 30 seconds and your Tortilla w white rice and avocado salad in 7,10 minutes ...we waited 5 minutes for the drinks , 25 minutes for the food !!!!! In a restaurant with 5 tables being served by 4 waiters !!!!! If this is not total & complete incompetence, what is ? And this is the reason I avoid most Latin restaurants....you want service, good solid consistent food ? LATIN AMERICAN grill ppines & Miami lakes!
Atmosphere: 3
Food: 4
Service: 3
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