I had a really disappointing experience with Isaac at Pollo Tropical. His attitude was unprofessional and came across as dismissive when I had simple questions. Instead of being helpful, he seemed impatient and uninterested in providing good service. It felt like I was bothering him just by asking for assistance. A restaurant with such a nice atmosphere deserves staff who care about their guests, but unfortunately, Isaac made the whole visit frustrating. Definitely not the level of service I expected.
Atmosphere: 2
Food: 3
Service: 1
Dcd23me R
Undercooked, and tasteless chicken.No flavor.
Food: 1
Eve Woollen
Drive through attendant was so so, barley spoke, and just took the order with out telling us how much, or even have a nice evening
Shamira L Harrell
The manager Diana gives the best 👌🏿 customer service experience. I travel from Fort lauderdale to Hollywood because of the wonderful customer service. The food is good restaurant is always clean. Other employees are very friendly and helpful. I love this Pollo Tropical 💜
Atmosphere: 5
Food: 5
Service: 5
Exilas Alex Delphin
Clean restaurant, I was greeted by the cashier and was given options for my group... It was fun to watch the behind the scenes food prep operation... Everyone was friendly and my order was prepared less than 4 minutes... Kudos to the staff and management team 👏....
Atmosphere: 5
Food: 5
Service: 5
Antoinette Edwards
Didn’t give us necessary condiments.
Atmosphere: 5
Food: 5
Service: 4
Mario Echeverria
Just a regular pollo tropical good food for the price
Atmosphere: 3
Food: 3
Service: 3
Eduardo Ivis
Got home, after a long day of work, hungry and feeling sick. My bowl came without chicken and Cilantro sauce. I can live without the sauce, but not chicken? Unbelievable 😡
Food is too salty
Atmosphere: 3
Food: 1
Service: 1
I had a really disappointing experience with Isaac at Pollo Tropical. His attitude was unprofessional and came across as dismissive when I had simple questions. Instead of being helpful, he seemed impatient and uninterested in providing good service. It felt like I was bothering him just by asking for assistance. A restaurant with such a nice atmosphere deserves staff who care about their guests, but unfortunately, Isaac made the whole visit frustrating. Definitely not the level of service I expected.
Atmosphere: 2
Food: 3
Service: 1
Undercooked, and tasteless chicken.No flavor.
Food: 1
Drive through attendant was so so, barley spoke, and just took the order with out telling us how much, or even have a nice evening
The manager Diana gives the best 👌🏿 customer service experience. I travel from Fort lauderdale to Hollywood because of the wonderful customer service. The food is good restaurant is always clean. Other employees are very friendly and helpful. I love this Pollo Tropical 💜
Atmosphere: 5
Food: 5
Service: 5
Clean restaurant, I was greeted by the cashier and was given options for my group... It was fun to watch the behind the scenes food prep operation... Everyone was friendly and my order was prepared less than 4 minutes... Kudos to the staff and management team 👏....
Atmosphere: 5
Food: 5
Service: 5
Didn’t give us necessary condiments.
Atmosphere: 5
Food: 5
Service: 4
Just a regular pollo tropical good food for the price
Atmosphere: 3
Food: 3
Service: 3
Got home, after a long day of work, hungry and feeling sick. My bowl came without chicken and Cilantro sauce. I can live without the sauce, but not chicken? Unbelievable 😡
Great service from Cielo, Diana and J
Restaurantji Recommends
Amazing fast food gem for nothern state friends! Love the sauces!
Atmosphere: 4
Food: 5
Service: 5
Fueeled up on Tropichops chicken w avocado and plantains. Quick, friendly, hot & tasty. Hit the spot.
Atmosphere: 5
Food: 5
Service: 5
They give you a tiny portion of steak ridiculous for $13
Atmosphere: 2
Food: 2
Service: 1
I've never had problems with this location. The food is always hot and enjoyable.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Yellow Rice, Grilled Chicken, Rice and Beans, Chicken Bowl
I'd rather drive to this location instead of the one close to my house bcse they have good food and service
Atmosphere: 4
Food: 5
Service: 4
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