Super unorganized behind the counter to fill orders until the manager stepped in. They crested a large crowd in the order line and eating area, waiting for their orders for at least twenty minutes. And it was past the lunch rush. It was two thirty in the afternoon on a Sunday. I would go back for the great food and great value. As long as there is not a giant crowd waiting in the restaurant, just to get their orders.
Atmosphere: 2
Food: 5
Service: 2
Joilathan Kercado
Young gentlemen working at 3 pm February 1, was extremely rude at the drive through. He handed my bag and I had looked into it and he was missing the cilantro sauce. I kindly told him I’m just missing it. He barked back and said don’t snatch the bag . I’m like excuse me. He didn’t even have a smile and was disrespectful.
Pinkponyslayer
Gave up on the hospitality business a long time ago until I met Kenan, I had been on a temporary hiatus from this location because of service in the past but walking in this time kenan made sure to greet me with a welcoming smile, took my order with care and even informed me on the dessert menu, sadly was unable to have sugar at the time but overall amazing service. More restaurants need to hire people like this because it makes me wanna come back again and again when the person in front makes you feel welcome and not like you’re just another order.
Atmosphere: 4
Food: 4
Service: 5
King A
Nick was the best the customer service was great
Atmosphere: 5
Food: 5
Service: 5
Dario Delarosa
Went for a small cup of soup which was pretty good,but the wait time was ridiculos,about 15 minutes and only had 2 customers ahed of me,every one seemed to be lost at work some room for improvement there.
Atmosphere: 3
Food: 5
Service: 2
Chantu Luv
Omg! Out of all the Pollo Tropical restaurant I have been to, this location is the best, literally, go see for yourself. And Nick with his are worth your time and STOMACH YUMMY 😋!!!!
Atmosphere: 5
Food: 5
Service: 5
J Sesh
This place is horrible. I came by at 11:05pm and the manager told me the restaurant is closed. And in this picture you can clearly see open till midnight sign🤦♂️. The manager was so mean to me
Felipe Arenas Barreto
The guy and girl who attended us in the drive thru don't know proper english. It was so annoying, we had to repeat them the order like 3 times and there were multiple communication problems. Nevertheless, the food is great
Food: 4
Service: 2
Lashade Saunders
Nick was awesome, very friendly and helpful person!!!
Atmosphere: 5
Food: 5
Service: 5
Next Chapter
I had the pleasure to come into this Pollo tropical and Nick gave me and my colleague. Extra good customer service. Definitely highly recommend here. Along with Emon he provided service that went over and beyond Truly appreciate employees like him And managers like Nick Thank you
The service here has become a joke unfortunately. It used to be on point and ive been coming here for years. Sometimes its fine but about 1/2 the time my to go orders wrong. Either things are missing or get things in the tropi chop that i never ordered. My most recent order i asked for plantains and got tostones . The cashier is great its always right on the receipt. Food is good too.
Atmosphere: 2
Food: 5
Service: 2
Glenda Farrada Felico
Amazing experience , the food really good and service incredible
Atmosphere: 5
Food: 5
Service: 5
Dr. Sweta Chawla
Nick the manager went above and beyond to get my family food on the busiest night in New Year’s Eve. He was so patient , kind and generous on what looked like a very stressful Evening. He made our New Years!
Eddy santo
Had a bit of a line when I went. Saw the GM Nick step in to help while he was training a cashier that was nervous. Calmed here down and help all the orders. Then he came out to check on all the tables. He also came out to clean some. Great job. Food came out hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Jose
Good food. Excellent service (on my 1 visit). Average but CLEAN sitting area.
Super unorganized behind the counter to fill orders until the manager stepped in. They crested a large crowd in the order line and eating area, waiting for their orders for at least twenty minutes. And it was past the lunch rush. It was two thirty in the afternoon on a Sunday.
I would go back for the great food and great value. As long as there is not a giant crowd waiting in the restaurant, just to get their orders.
Atmosphere: 2
Food: 5
Service: 2
Young gentlemen working at 3 pm February 1, was extremely rude at the drive through. He handed my bag and I had looked into it and he was missing the cilantro sauce. I kindly told him I’m just missing it. He barked back and said don’t snatch the bag . I’m like excuse me. He didn’t even have a smile and was disrespectful.
Gave up on the hospitality business a long time ago until I met Kenan, I had been on a temporary hiatus from this location because of service in the past but walking in this time kenan made sure to greet me with a welcoming smile, took my order with care and even informed me on the dessert menu, sadly was unable to have sugar at the time but overall amazing service. More restaurants need to hire people like this because it makes me wanna come back again and again when the person in front makes you feel welcome and not like you’re just another order.
Atmosphere: 4
Food: 4
Service: 5
Nick was the best the customer service was great
Atmosphere: 5
Food: 5
Service: 5
Went for a small cup of soup which was pretty good,but the wait time was ridiculos,about 15 minutes and only had 2 customers ahed of me,every one seemed to be lost at work some room for improvement there.
Atmosphere: 3
Food: 5
Service: 2
Omg! Out of all the Pollo Tropical restaurant I have been to, this location is the best, literally, go see for yourself. And Nick with his are worth your time and STOMACH YUMMY 😋!!!!
Atmosphere: 5
Food: 5
Service: 5
This place is horrible. I came by at 11:05pm and the manager told me the restaurant is closed. And in this picture you can clearly see open till midnight sign🤦♂️. The manager was so mean to me
The guy and girl who attended us in the drive thru don't know proper english. It was so annoying, we had to repeat them the order like 3 times and there were multiple communication problems. Nevertheless, the food is great
Food: 4
Service: 2
Nick was awesome, very friendly and helpful person!!!
Atmosphere: 5
Food: 5
Service: 5
I had the pleasure to come into this Pollo tropical and Nick gave me and my colleague. Extra good customer service. Definitely highly recommend here. Along with Emon he provided service that went over and beyond Truly appreciate employees like him And managers like Nick Thank you
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The service here has become a joke unfortunately. It used to be on point and ive been coming here for years. Sometimes its fine but about 1/2 the time my to go orders wrong. Either things are missing or get things in the tropi chop that i never ordered. My most recent order i asked for plantains and got tostones . The cashier is great its always right on the receipt. Food is good too.
Atmosphere: 2
Food: 5
Service: 2
Amazing experience , the food really good and service incredible
Atmosphere: 5
Food: 5
Service: 5
Nick the manager went above and beyond to get my family food on the busiest night in New Year’s Eve. He was so patient , kind and generous on what looked like a very stressful
Evening. He made our New Years!
Had a bit of a line when I went. Saw the GM Nick step in to help while he was training a cashier that was nervous. Calmed here down and help all the orders. Then he came out to check on all the tables. He also came out to clean some. Great job. Food came out hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Good food. Excellent service (on my 1 visit). Average but CLEAN sitting area.
Atmosphere: 2
Food: 4
Service: 5
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