On Tuesday, April 2, 2024, my friend and I went to this location (as we sometimes do) to order wings. Upon entering the location, it was warm and we were planning to dine in. We ordered 20 wings and my friend ordered a drink. I asked for a cup for ice only and employee said they don’t have water/ice cups just the cups they use to sale drinks. Don’t forget it’s warm and not a comfortable dining experience. So I asked the employee whats going on with the air and he just said it’s not working. I ask to speak with manager and the employee just comes back and says the manager said they working on getting it fixed. So I asked to speak directly with the manager and asked for a cup for ice again. The manager didn’t even try to accommodate me with a cup but just kept saying how every cup has to be accounted for and he is unable to give me a cup for ice. So Shandra being Shandra said, we are canceling our order to go to another Wingstop location. My friend had paid with a $20 and $10, order was $29.08 and they gave us change of .92 cents. When the Store Manager/General Manager came to reimburse us, he INSISTED that we give him the .92 cents back to do the reimbursement. He even went as far as saying, we would not get our $ back unless we gave the .92 cents back. I was like seriously, can he not do the math. And why should I make it easy for an establishment that couldn’t even give me a cup for ice, after we had purchased wings, a drink and dining in a warm uncomfortable restaurant. After about 3-5 mins going back and forth, the General Manager gave us the $30 and said they will figure it out. Just an overall ridiculous experience. We went to another Wingstop only about 12 mins away off Hallandale Blvd and the food and the overall experience was great. Customer service is “everything.” There are too many restaurants to dine at to tolerate a lack of customer service. This location will NEVER get any business from me again.
Atmosphere: 1
Service: 1
Athena Dacy
So I called the number to see if maybe I could apply for a job and a guy answers, asks to put me on hold, so I say yes no problem. He comes back off of hold and asks me if I want to order I say no and he goes “How may I help you?” I asked if they’re hiring and he says oh i think you’re breaking up and hangs up on me LMAO. First off, how could he hear me answer everything else but not my question? Secondly, the food here is never as satisfactory as you think it would be. Fries always stale and cold. Just ghetto and unprofessional but hey it IS a chicken place so am I surprised? No ?
Atmosphere: 1
Food: 3
Service: 1
Michelle Fencerilla
Went here last night and it was awful. Wings were undercooked with soft skin and order was wrong. Ordered 10 mild, 10 hot, and 10 BBQ. One container had the 10 hot and the other container had 19 BBQ and ONE mild underneath the BBQ...? Not worth the $44 paid.
Food: 1
K
Good but
Atmosphere: 5
Food: 5
Service: 5
THE CULTURE
Good but
Atmosphere: 5
Food: 5
Service: 5
Aramiesha Jackson
Trash!!! Gave this place a second try from moving in the area. The worst. Second time as soon as you walk in it smells like sour mop water. Ask for Hot.. wings are dry no sauce extra crispy meat is dry. Everyone does not like crispy wings. These taste like they been dropped in grease 2-3 times. No flavor and dried out. Fries are extra seasoned. Too salty!! Tried to give my shih tzu a fry bc he love fries and he smelled it and left it on the floor. That tells me there it’s not even good for a dog. I was better off going to Popeyes! Never again here. 2 times is enough!!!!Went on a Saturday around 1pm. No crowd, no rush on orders.
Stella
When I walked in the cashier girl forgot my name 3 times because she was really intoxicated on a drug and the food wasn't ready despite waiting 30 mins and no line. The wings were absolutely disgusting and a bit hard. All of the wings. Me and my girlfriend couldn’t even eat more than 2 wings and we had a meal with 16 boneless wings and fries. I tried eating the rest this morning and since last night my body refuses to digest it and now I am vomiting the food out. Absolutely disgusting! Food poisoning. So far I have been vomiting for more than 15 minutes. Update: more than 25 mins and I am still vomiting. I flushed the toilet like 3 times already. And threw up more than 10 times so far
Atmosphere: 1
Food: 1
Service: 1
Faytan Closet
Love the lemon pepper wings always nice and attentive to
Atmosphere: 5
Food: 5
Service: 5
Sonic & Denzel Blue
The female manager is horrible. She can’t cook. There is only one chef that knows how to cook at this facility. She works on Thursdays & Sunday mornings. Any other time, you’re taking a risk. They do not know how to take instructions nor do they correct their mistakes.
I had the best experience at this Wingstop while I was visiting Hollywood Beach. Jonathan was extremely friendly and attentive! Our food was also piping hot and amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Garlic Parmesan Wings
george
I went home with my food and found out fries were undercooked, I brought them back and told the cashier (she was super nice) and she told the cook that they looked undercooked and told the cook to remake it. I got my fries back and went to the car. I tasted a fry and it tasted burnt. I took a look at the fries and the one I bit earlier was sitting on top so Whoever was in the back decided they wanted to refry the same fries I brought back into the store that I TOOK HOME WITH ME to make them extra crispy. (That’s disgusting and unsanitary.) it was like a mission to get the cook to do their job and I honestly told them they can discard the fries because I don’t like my food played with.
Food: 1
Service: 1
D’Moi M.
Worst ever. Cashier quit while I was placing an order. They lost that order and kept me waiting for 1 hour after claiming that the order was being prepared. I asked for a refund and that took another 30 minutes. 1.5 hours wasted.
Maximilian Pietronave
To much caos. Only one person answered the phones, taking orders and giving orders. Bad
Atmosphere: 1
Food: 3
Service: 2
Albert Pops
Juicy flavory tasty wings like never before love it ,
VERY GOOD!!!
Atmosphere: 3
Food: 5
Service: 5
On Tuesday, April 2, 2024, my friend and I went to this location (as we sometimes do) to order wings. Upon entering the location, it was warm and we were planning to dine in. We ordered 20 wings and my friend ordered a drink. I asked for a cup for ice only and employee said they don’t have water/ice cups just the cups they use to sale drinks. Don’t forget it’s warm and not a comfortable dining experience. So I asked the employee whats going on with the air and he just said it’s not working. I ask to speak with manager and the employee just comes back and says the manager said they working on getting it fixed. So I asked to speak directly with the manager and asked for a cup for ice again. The manager didn’t even try to accommodate me with a cup but just kept saying how every cup has to be accounted for and he is unable to give me a cup for ice. So Shandra being Shandra said, we are canceling our order to go to another Wingstop location. My friend had paid with a $20 and $10, order was $29.08 and they gave us change of .92 cents. When the Store Manager/General Manager came to reimburse us, he INSISTED that we give him the .92 cents back to do the reimbursement. He even went as far as saying, we would not get our $ back unless we gave the .92 cents back. I was like seriously, can he not do the math. And why should I make it easy for an establishment that couldn’t even give me a cup for ice, after we had purchased wings, a drink and dining in a warm uncomfortable restaurant. After about 3-5 mins going back and forth, the General Manager gave us the $30 and said they will figure it out. Just an overall ridiculous experience. We went to another Wingstop only about 12 mins away off Hallandale Blvd and the food and the overall experience was great. Customer service is “everything.” There are too many restaurants to dine at to tolerate a lack of customer service. This location will NEVER get any business from me again.
Atmosphere: 1
Service: 1
So I called the number to see if maybe I could apply for a job and a guy answers, asks to put me on hold, so I say yes no problem. He comes back off of hold and asks me if I want to order I say no and he goes “How may I help you?” I asked if they’re hiring and he says oh i think you’re breaking up and hangs up on me LMAO. First off, how could he hear me answer everything else but not my question? Secondly, the food here is never as satisfactory as you think it would be. Fries always stale and cold. Just ghetto and unprofessional but hey it IS a chicken place so am I surprised? No ?
Atmosphere: 1
Food: 3
Service: 1
Went here last night and it was awful. Wings were undercooked with soft skin and order was wrong. Ordered 10 mild, 10 hot, and 10 BBQ. One container had the 10 hot and the other container had 19 BBQ and ONE mild underneath the BBQ...? Not worth the $44 paid.
Food: 1
Good but
Atmosphere: 5
Food: 5
Service: 5
Good but
Atmosphere: 5
Food: 5
Service: 5
Trash!!! Gave this place a second try from moving in the area. The worst. Second time as soon as you walk in it smells like sour mop water. Ask for Hot.. wings are dry no sauce extra crispy meat is dry. Everyone does not like crispy wings. These taste like they been dropped in grease 2-3 times. No flavor and dried out. Fries are extra seasoned. Too salty!! Tried to give my shih tzu a fry bc he love fries and he smelled it and left it on the floor. That tells me there it’s not even good for a dog. I was better off going to Popeyes! Never again here. 2 times is enough!!!!Went on a Saturday around 1pm. No crowd, no rush on orders.
When I walked in the cashier girl forgot my name 3 times because she was really intoxicated on a drug and the food wasn't ready despite waiting 30 mins and no line. The wings were absolutely disgusting and a bit hard. All of the wings. Me and my girlfriend couldn’t even eat more than 2 wings and we had a meal with 16 boneless wings and fries. I tried eating the rest this morning and since last night my body refuses to digest it and now I am vomiting the food out. Absolutely disgusting! Food poisoning. So far I have been vomiting for more than 15 minutes. Update: more than 25 mins and I am still vomiting. I flushed the toilet like 3 times already. And threw up more than 10 times so far
Atmosphere: 1
Food: 1
Service: 1
Love the lemon pepper wings always nice and attentive to
Atmosphere: 5
Food: 5
Service: 5
The female manager is horrible. She can’t cook. There is only one chef that knows how to cook at this facility. She works on Thursdays & Sunday mornings. Any other time, you’re taking a risk. They do not know how to take instructions nor do they correct their mistakes.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I had the best experience at this Wingstop while I was visiting Hollywood Beach. Jonathan was extremely friendly and attentive! Our food was also piping hot and amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Garlic Parmesan Wings
I went home with my food and found out fries were undercooked, I brought them back and told the cashier (she was super nice) and she told the cook that they looked undercooked and told the cook to remake it. I got my fries back and went to the car. I tasted a fry and it tasted burnt. I took a look at the fries and the one I bit earlier was sitting on top so Whoever was in the back decided they wanted to refry the same fries I brought back into the store that I TOOK HOME WITH ME to make them extra crispy. (That’s disgusting and unsanitary.) it was like a mission to get the cook to do their job and I honestly told them they can discard the fries because I don’t like my food played with.
Food: 1
Service: 1
Worst ever. Cashier quit while I was placing an order. They lost that order and kept me waiting for 1 hour after claiming that the order was being prepared. I asked for a refund and that took another 30 minutes. 1.5 hours wasted.
To much caos. Only one person answered the phones, taking orders and giving orders. Bad
Atmosphere: 1
Food: 3
Service: 2
Juicy flavory tasty wings like never before love it ,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Wings