Pollo Tropical
$ • Chicken, Fast Food, Latin American
Hours:
3094 NE 41st Pl, Homestead
(305) 247-4909
About Pollo Tropical
Customers' Favorites
Grilled Chicken Sandwich
Tropichop for 10 People
Original Family Meal
Sweet Plantains
Cuban Sandwich
Rice & Beans
Black Beans
Yellow Rice
Tropi Chop
Pollo Asado
Pollo Tropical Reviews
Ratings
Menu
Add a Menu
Hours
| Monday | 10AM - 12AM |
| Tuesday | 10AM - 12AM |
| Wednesday | 10AM - 12AM |
| Thursday | 10AM - 12AM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 12AM |
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Pollo Tropical is a restaurant that serves chicken, rice, and beans, among other dishes. The food is of varying quality, with some customers enjoying its taste while others find it dry or lacking in flavor. One reviewer mentioned that the chopped chicken for the salads was very old and tough to chew, and that the white meat is extremely dry. The restaurant received praise for its excellent food and fast service, but some customers noted there was very little rice in the Tropi-chop, suggesting they should not save so much.
Customer service has received mixed reviews, with some praising the pleasant staff and minimal wait times, while others mentioned issues such as the lady cleaning tables using a spray bottle labeled glass cleaner, which raised health concerns. The drive-through experience was not rated highly by one customer who received an incomplete order, and customer service follow-up was unsatisfactory, with no response after multiple attempts. Overall, Pollo Tropical has potential but could benefit from improvements in food quality and customer service.