Manager and cashier David are ignorant and very rude just wasted money on overcooked fries and a burger that I didn't order because they gave me the wrong stuff and then lied about it.
Atmosphere: 1
Food: 1
Service: 1
Willow Moon Mystical
Your food is good as always Wendy's. But the AI to greet us and take our order, that's just cold. There's no aesthetic, no charm, no quaint little hamburger joint that we all grew up with and grown the love. It's just cold and empty and lonely. Bring back to person to person.
Atmosphere: 1
Food: 5
Service: 1
Jill Hesterhagen
I pulled up to the speaker at about 8:30 in the morning this morning and I never had breakfast at Wendy’s so I asked if I could have a second to decide the lady at the speaker was very rude and said…well can we help you decide because we’re on a timer. I was only at the speaker about 10 seconds and nobody was behind me. So I just picked something quick and when I got to the window they asked me to park and they would bring my food out I said ok and parked. I tell you I waited about 20 minutes then the lady came out and gave me my food not only was my food cold but it was a bacon egg and cheese biscuit sandwich and I asked for sausage. I don’t know what was going on there but I’m not going back l didn’t get anyone’s name but I noticed that the young girl at the window had a spot on her eye.
Atmosphere: 1
Food: 1
Service: 1
Hiyao
Never had a problem ordering food with them until this stupid ai came in. When I first heard it I asked was this an ai and I got no response from anyone. It then repeated itself about taking my order so I just started to place it. Immediately it started to try to upsell me on my order. I yelled no because it already made me repeat my self once. Then a lady came in and told me I don't need to yell that I'm speaking to an ai and if I want to talk to a person just ask and that they can still hear me. Well I asked if this was an AI and for people that can hear you sure don't like to respond when I asked the question to begin with. McDonald's was good anyways!
Atmosphere: 1
Food: 1
Service: 1
Colleen Bailey
Spent $6 on a cold chocolate coffee, when I received it, the ice was mostly melted and the coffee was extremely watery. When brought to the staffs attention, my husband was laughed at and given a spoon and told to mix the coffee. We proceeded to mix it even more (as we have brains and tried that to begin with), and it did not fix the issue of it being watered down. We were not offered a replacement, or refund. The associate took the coffee back and the issue was never resolved. No refund, no remake. Nothing but being laughed at by the staff.
Atmosphere: 5
Food: 3
Service: 1
Sunny instpete
Thank you for supporting our back to school breakfast for teachers! Your food is consistently delicious! It was such a special treat!
Atmosphere: 5
Food: 5
Service: 5
Paula Roney
Employees were very nice, the burger is had was very dry, the French fries were really good. I did not however like the automated ordering service at the location I went to. I having been in this industry realize though, don't the order taking on drive thru was a position nobody on my shifts wanted to do, so even though I understand the need for this , I did not like the experience of the drive thru
Atmosphere: 1
Food: 1
Service: 2
Luckydaddy
The food is very good. The service is fantastic and has a wonderful atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Robert Metz
Manager Jon was rude and not helpful. They gave my pick up order to someone else and then told me I was at the wrong wendys. Upon speaking to door dash, I was in the right and they didn't take any responsibility for their mistake. None of the staff working on July 8th 2025 during lunch shift even cared to help resolve it. Very poor customer service and even after it was known to be wendys mistake they still were rude and made it seem like I was at fault. Totally unprofessional. Corporate needs to do some in-store training to ensure they don't give people someone else's order without confirming it.
Atmosphere: 1
Food: 1
Service: 1
The Roost
It's clean, staff is friendly and our orders are always accurate
The use of AI in the drive thru is so out of touch. The past three times I’ve been there my order has been messed up due to the complications talking to a robot. I’ve been eating at this Wendy’s for years and I always said how wonderful the employees were because everything was always fresh, correct, and fast. This is a small town, we don’t want AI drive thrus. Corporate take heed!! You will lose more and more business until you get rid of the ROBOT.
Alyssa Kessler
Food was okay. Honestly, though will not be returning. I looked up from the table, and saw an employee with her hand in her bra, wiped her mouth with her fingers, and then she didn't wash her hands. She touched the cookie tray, and stirred something. I work in food service, and that's definitely not sanitary. Teach your employees to wash their hands and maybe don't dig in their bra at the front counter. Especially when you have someone in the lobby.
Atmosphere: 1
Food: 4
Service: 3
Diane Burd
Went through drive thru. Food was unacceptable there. Will not use this Wendy's again
Denise Lassiter
Terrible burger
Alexandra Valtsiotis
Me and some friends came after work very late at night near close and Paige took our order. She was so incredibly sweet and helpful towards us and got our multiple orders for us correctly. She didn’t miss a single item down to the condiments. She had an amazing attitude for it being so late to close. Me and my friends had so much fun talking with her and hope to see Paige again.
Manager and cashier David are ignorant and very rude just wasted money on overcooked fries and a burger that I didn't order because they gave me the wrong stuff and then lied about it.
Atmosphere: 1
Food: 1
Service: 1
Your food is good as always Wendy's. But the AI to greet us and take our order, that's just cold. There's no aesthetic, no charm, no quaint little hamburger joint that we all grew up with and grown the love. It's just cold and empty and lonely. Bring back to person to person.
Atmosphere: 1
Food: 5
Service: 1
I pulled up to the speaker at about 8:30 in the morning this morning and I never had breakfast at Wendy’s so I asked if I could have a second to decide the lady at the speaker was very rude and said…well can we help you decide because we’re on a timer. I was only at the speaker about 10 seconds and nobody was behind me. So I just picked something quick and when I got to the window they asked me to park and they would bring my food out I said ok and parked. I tell you I waited about 20 minutes then the lady came out and gave me my food not only was my food cold but it was a bacon egg and cheese biscuit sandwich and I asked for sausage. I don’t know what was going on there but I’m not going back l didn’t get anyone’s name but I noticed that the young girl at the window had a spot on her eye.
Atmosphere: 1
Food: 1
Service: 1
Never had a problem ordering food with them until this stupid ai came in. When I first heard it I asked was this an ai and I got no response from anyone. It then repeated itself about taking my order so I just started to place it. Immediately it started to try to upsell me on my order. I yelled no because it already made me repeat my self once. Then a lady came in and told me I don't need to yell that I'm speaking to an ai and if I want to talk to a person just ask and that they can still hear me. Well I asked if this was an AI and for people that can hear you sure don't like to respond when I asked the question to begin with. McDonald's was good anyways!
Atmosphere: 1
Food: 1
Service: 1
Spent $6 on a cold chocolate coffee, when I received it, the ice was mostly melted and the coffee was extremely watery. When brought to the staffs attention, my husband was laughed at and given a spoon and told to mix the coffee. We proceeded to mix it even more (as we have brains and tried that to begin with), and it did not fix the issue of it being watered down. We were not offered a replacement, or refund. The associate took the coffee back and the issue was never resolved. No refund, no remake. Nothing but being laughed at by the staff.
Atmosphere: 5
Food: 3
Service: 1
Thank you for supporting our back to school breakfast for teachers! Your food is consistently delicious! It was such a special treat!
Atmosphere: 5
Food: 5
Service: 5
Employees were very nice, the burger is had was very dry, the French fries were really good. I did not however like the automated ordering service at the location I went to. I having been in this industry realize though, don't the order taking on drive thru was a position nobody on my shifts wanted to do, so even though I understand the need for this , I did not like the experience of the drive thru
Atmosphere: 1
Food: 1
Service: 2
The food is very good. The service is fantastic and has a wonderful atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Manager Jon was rude and not helpful. They gave my pick up order to someone else and then told me I was at the wrong wendys. Upon speaking to door dash, I was in the right and they didn't take any responsibility for their mistake. None of the staff working on July 8th 2025 during lunch shift even cared to help resolve it. Very poor customer service and even after it was known to be wendys mistake they still were rude and made it seem like I was at fault. Totally unprofessional. Corporate needs to do some in-store training to ensure they don't give people someone else's order without confirming it.
Atmosphere: 1
Food: 1
Service: 1
It's clean, staff is friendly and our orders are always accurate
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The use of AI in the drive thru is so out of touch. The past three times I’ve been there my order has been messed up due to the complications talking to a robot. I’ve been eating at this Wendy’s for years and I always said how wonderful the employees were because everything was always fresh, correct, and fast. This is a small town, we don’t want AI drive thrus. Corporate take heed!! You will lose more and more business until you get rid of the ROBOT.
Food was okay. Honestly, though will not be returning. I looked up from the table, and saw an employee with her hand in her bra, wiped her mouth with her fingers, and then she didn't wash her hands. She touched the cookie tray, and stirred something. I work in food service, and that's definitely not sanitary. Teach your employees to wash their hands and maybe don't dig in their bra at the front counter. Especially when you have someone in the lobby.
Atmosphere: 1
Food: 4
Service: 3
Went through drive thru. Food was unacceptable there. Will not use this Wendy's again
Terrible burger
Me and some friends came after work very late at night near close and Paige took our order. She was so incredibly sweet and helpful towards us and got our multiple orders for us correctly. She didn’t miss a single item down to the condiments. She had an amazing attitude for it being so late to close. Me and my friends had so much fun talking with her and hope to see Paige again.
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