Dairy Queen Brazier

Sat at the ordering speaker for over 5min. Pulled up to the window and saw a younger blonde girl chatting with another woman in the dining room. The blonde working the window said she didn’t know anyone was at the speaker, but also had just finished telling the person who was waiting in line behind us that she would be right with them.

It was obvious she was ignoring it and hoping customers would leave. We tried to order fries 45 mins before closing, and were told the manager said the fryers were shut down so they could get off at 6. We were able to order a blizzard though.

Stopped by after seeing the location was under new ownership. Unfortunately it’s the same bs as before, except now with limited hours. I won’t be back.

Atmosphere: 1

Food: 1

Service: 1

I used to enjoy this Dairy Queen when the new management first took over the food was good, and the service was solid. But my most recent experience was completely unacceptable.

I placed and paid for a mobile order through the DQ app. When I arrived, I was told my order “wasn’t in their system,” and the employee made it seem like I was trying to get free food, even after I showed proof of payment. I felt profiled and disrespected. Instead of trying to help, I was told to “call corporate on Monday.”

I actually contacted corporate the same day. They verified my order and resent it. When I returned to the store, the employee claimed they would “make it fresh.” That was another lie the food was cold, the bread was hard, and the chicken strips were overcooked.

This location has gone downhill fast. Being treated like a scammer and then served poor-quality food is beyond frustrating. I won’t be returning unless management seriously improves their customer service and food standards.

Atmosphere: 1

Food: 1

Service: 1

You can't beat this dairy Queen that's been around. I'm told for 60 years they have the best ice cream and the people there are super friendly!!!

Atmosphere: 5

Food: 5

Service: 5

That store had only one employee taking order, cashing and preparing the order. So the line was long. Price of Peanut Buster is close to $10 ?
A pup cup is$1.49+ tax. Wow.

Atmosphere: 2

Food: 4

Service: 3

Being remodeled, young lady at drive thru was nice and professional

Atmosphere: 5

Food: 5

Service: 5

Closed at 6pm on a Sunday at the beach.
I didn’t go to chik fil a dog

Atmosphere: 1

Food: 1

Service: 1

Long line the inside closed on a noon time visit?

This location is under a new owner. They are renovating so the lobby is closed. You order via the drive thru. Sarah has been friendly both times during our recent visit. The guy cooked our food fresh. It was delicious 😋 If you go during a busy time you may have to wait in the drive thru line. It's worth the wait.

Atmosphere: 5

Food: 5

Service: 5

This place is great, the owners and staff are very friendly and the Blizzards are amazing!!! Keep it up, can't wait to see the new renovation

I walked into this Dairy Queen expecting ice cream. What I got was an existential crisis in a cone. The “service” (if you can call it that) was slower than Florida traffic in July, and my Blizzard looked like it had survived a Category 5 storm — upside down for all the wrong reasons.

The staff seemed to be competing in a contest for who had more braincells than the last. I half expected someone to hand me a spoon made of pure disappointment. The dining area felt like a museum exhibit titled “Dreams Deferred.”

By the time I left, my ice cream was soup, my patience was gone, and my soul had melted faster than their soft serve. One star — only because zero isn’t an option.

Atmosphere: 1

Food: 1

Service: 1

APP issues! Ordered on DQ app went to pick up and STORE CLOSED. App charged $.me and noway to contact anyone.

If I could give “zero” stars I would but in order to leave a review you have to put a star…… so this Dairy Queen was sold to new owners that suck the fired all the old employees and shut down the lobby to drive thru only but when you go thru drive thru sign says pull to window you go to window to nobody there sat there for forever and nobody came I mean the place was old but the old employees did there best and I feel so bad for them loosing there jobs I hope these new owners make no money and have to end up shutting down there only selling ice cream no food items and now they changed there whole hours this place sucks I hope they go down hill

Atmosphere: 1

Food: 1

Service: 1

Everytime we go there it is a chaotic mess. Today, there is a sign saying drive through only and then at speaker to drive up to window. No one ever came to the window.

Atmosphere: 3

Food: 4

Service: 1

Mobile app accepted my order at 7:00 pm when you would think they would be open, but they were actually closed. I was charged for an order I could not pick up and when I reached out for a refund, I was denied because it was showing it was “accepted” and made at the store no employees were at.

Atmosphere: 1

Food: 1

Service: 1

I’ve stopped in a few times a year since moving to Jax in 2020, and each time I say I’m not going back. Their service consistently sucks. Their employees over the years (along with today) are so rude and slow. I can deal with slow - but it hasn’t mattered when I come at what time of day, this place just seems to hire people who are rude with zero customer service skills.

Atmosphere: 1

Food: 1

Service: 1