Donatos Pizza

Quite possibly the worst pizza I have ever had.

Atmosphere: 1

Food: 1

Service: 1

Donatos pizza is always amazing. Perfect thin crust, plenty of toppings, friendly staff and very clean! Would definitely recommend!!!

Atmosphere: 5

Food: 5

Service: 5

As a guy form Italy this is good

Ordered two pizzas for delivery. The works( really good) thin crust. Large mushroom (it was raw). I called and was told I could come down- defeating the purpose for delivery. Then I was told I could put a special request in next time( to cook my pizza?) it was literally raw dough underneath. Couldn’t eat. Had mushrooms and cheese for dinner. All of it was raw! WTH
FYI. The correct response would be to refund the one pizza. Between the 5.00 delivery fee and the tip, it’s the least they could do. I mean really, you cook pizza every day- do I really need to special request that it’s cooked?

Food: 3

Service: 4

It was awesome 👍😎

Atmosphere: 5

Food: 5

Service: 5

1si and last time I'll order from here. My pizza had no sauce and the shareable meatballs are imitation. ..YUCK!!

The customer service is horrible. I called Halloween day to ask about my order. The woman that’s working this day was rude and hung up on me. I specifically asked if they could follow the special instructions for my pizza because I have food allergies. She told me to request a refund or just pick my food up and hung up on me. I would NEVER EVER spend my money at this establishment again.

Atmosphere: 1

Food: 5

Service: 1

I ordered online. Arrive 5 minutes early. By the time I washed my hands got a text message that my order was ready, and it most certainly was! Directly out of the oven. Ate a slice in the car and OMG! The crust was like buttery toast. The toppings hot and gooey. I got the Popeye with anchovies! Pizza is my favorite since I was a child. This is one of the best crust I've had so far. The secret is getting it right out the oven. Ill be honest he vibe wasn't that inviting but to be fair it was 630 on a monday. Service wasn't bad, just busy. All and all ill give it another go.

Atmosphere: 3

Food: 5

Service: 4

They delivered an EMPTY BOX of what was supposed to be cheese bread. When I called them to discuss just now, the girl who answered said “no problem, I’ll let them know.” When I tried to correct her that of course it’s not the customers problem and that the appropriate customer service would be to apologize on behalf of Donato’s she hung up on me. Not a great look.

Service: 1

Great thin crust pizza!!

Food: 5

Service: 5

Owner really cares about customer satisfaction. Thx Justin

Atmosphere: 5

Food: 5

Service: 5

Worst food and service ever. Big Don was missing ingredients and the pizza was the most skimpy ever. Thing is, I was always a fan. I have had better pizzas from Domino's at half the cost. What happened?

Food: 1

Service: 1

They will leave drivers standing at the desk.When the order is clearly ready

Service: 1

know I’ve seen Donatos owners respond here before, so I hope this reaches the right person. Unfortunately, this is the second time my family has had a very poor experience at the Jax Beach Donatos on Beach Blvd.

The first time, a few months ago, we came in to pick up a pizza and were surprised to see what looked like a very young child (elementary school age) running the front counter. Not only was our food cold, but we had also been double charged. Eventually, what seemed to be her mother came out and said she would correct the double charge the next day as she did not have access to correct online orders.we never for reiumbursed for the double charge but decided to let it go.

Fast forward to today: my family (visiting from out of town) ordered delivery. The pizza was left at the door without anyone knocking or alerting us, so we only realized it had arrived after calling the store. A young girl answered and, when we asked why they hadn’t notified us, she insisted there was a sign on our door that said “Do Not Knock.” In reality, our door simply says “No Soliciting.” When we tried to clarify, she raised her voice, then hung up. My mother called back to speak with a manager, and the same young girl claimed she was the manager, gave her name as Amira, and hung up again.

After 2/2 experiences being this poor, I cannot recommend this location. The lack of professionalism and basic customer service is unacceptable along with the cold expensive pizza.

Atmosphere: 1

Food: 1

Service: 1

Terrible customer service. I understand Fridays are busy and mistakes happen, but we were told there was nothing they could do. The young lady then proceed to loudly yell at my mother. This is inappropriate and unprofessional. The young lady confirmed she was a manager and the owners daughter.

My phone calls are recorded due to it being a company phone. This was shared with friends, family, and coworkers so they know how customers are treated here.

Shameful

Atmosphere: 1

Food: 1

Service: 1