Inefficient staff at both kiosks. No variety and no options. In the middle of the day and they have nothing prepared.
Atmosphere: 1
Food: 1
Service: 1
Ulena Salazar
I had the worst customer service experience at the Auntie Anne’s location at the Avenue Mall. My 8 year old son wanted confetti nuggets. They were out of it. I asked how long it would be before they are ready. The man baking the pretzels said that it would be about 10 minutes. We went to 2 stores quickly looking around and came back in about 10 minutes. When we returned I saw no confetti nuggets ready. When I asked the baker what happened he said that they were all sold out. It was impossible!! I realized that he was flat out lying. I told me him that if he told me they were not making anyone more confetti nuggets, we would have simply gone home. He was incredibly sarcastic, unapologetic and rude in front of my 8 year old. The young girl working with him refused to answer me when I asked her for their names, since he refused to tell me his name. I spoke in a normal tone. He then threatened that he would call security on me. I am still in complete disbelieve at how I was treated.He pointed his finger at me and I asked him to please behave like a professional. I realize that this insane treatment was not going to end. I decided to walk away with my son. As we walked away he continue to yell , saying bye bye!! Go on now!! I literally had to pray as he continue to yell.This was pure harassment by a so called Ma anger of Auntie Anne’s. I give No stars for this harassment. I cannot Waite to call corporate in the morning.
Shania B.
Worker was very rude and acted as if us ordering was an issue. Offered no assistance with rewards. Continuously made rude faces to us while we orders.
Barbara Davenport
They sent 1 snack pack and charged me for 3! What the hell??!!!?
Natalia Salazar
Their closing hour isn’t accurate
Lois Miller
Pretzels were hot and fresh, staff was super friendly and helpful. Food came out pretty fast. 11/10
Caleb Koch
Was told I couldn’t use my mall employee discount without downloading the app. No other store has this issue
Erinleigh Lambert
Love their pretzels!!! Absolutely delicious!
Kristyn Weeks
Dry pretzel cinnamon sugar bites. Didn’t even bother finishing what I ordered. Bugs on the floor right by the counter eating pretzels so the little kiosk is not cleaned or well maintained. Wont be back.
Over salted, never fresh and if you ask them for a warm pretzel you're pulling teeth. Honestly it's not worth it ??
Cedrick E. Wilson
Good pretzels and drinks and I like their rewards system.
Jacqueline Hollars
I wanted some pretzels bites, I asked her if they were fresh and she said yes. I got to the car and they were chewy and barley had any salt on them. Not to mention when I walked up, she was eating a meal on the outside of the booth. She walked in to take my order and did not wash or sanitize her hands. I was charged almost $10 for some cold, stale pretzel bites and a side of cheese. :-(
Judie Ponciano
Came at listed opening time (11:00 am). The lady wouldn't even take our order. She said that the pretzels won't be ready until 11:30. I know at least five customers walked away, without being served.
Inefficient staff at both kiosks. No variety and no options. In the middle of the day and they have nothing prepared.
Atmosphere: 1
Food: 1
Service: 1
I had the worst customer service experience at the Auntie Anne’s location at the Avenue Mall. My 8 year old son wanted confetti nuggets. They were out of it. I asked how long it would be before they are ready. The man baking the pretzels said that it would be about 10 minutes. We went to 2 stores quickly looking around and came back in about 10 minutes. When we returned I saw no confetti nuggets ready. When I asked the baker what happened he said that they were all sold out. It was impossible!! I realized that he was flat out lying. I told me him that if he told me they were not making anyone more confetti nuggets, we would have simply gone home. He was incredibly sarcastic, unapologetic and rude in front of my 8 year old. The young girl working with him refused to answer me when I asked her for their names, since he refused to tell me his name. I spoke in a normal tone. He then threatened that he would call security on me. I am still in complete disbelieve at how I was treated.He pointed his finger at me and I asked him to please behave like a professional. I realize that this insane treatment was not going to end. I decided to walk away with my son. As we walked away he continue to yell , saying bye bye!! Go on now!! I literally had to pray as he continue to yell.This was pure harassment by a so called Ma anger of Auntie Anne’s. I give No stars for this harassment. I cannot Waite to call corporate in the morning.
Worker was very rude and acted as if us ordering was an issue. Offered no assistance with rewards. Continuously made rude faces to us while we orders.
They sent 1 snack pack and charged me for 3! What the hell??!!!?
Their closing hour isn’t accurate
Pretzels were hot and fresh, staff was super friendly and helpful. Food came out pretty fast. 11/10
Was told I couldn’t use my mall employee discount without downloading the app. No other store has this issue
Love their pretzels!!! Absolutely delicious!
Dry pretzel cinnamon sugar bites. Didn’t even bother finishing what I ordered. Bugs on the floor right by the counter eating pretzels so the little kiosk is not cleaned or well maintained. Wont be back.
There basicly always a line but it's worth it!
Restaurantji Recommends
Customer service was great and love the pretzels!
Over salted, never fresh and if you ask them for a warm pretzel you're pulling teeth. Honestly it's not worth it ??
Good pretzels and drinks and I like their rewards system.
I wanted some pretzels bites, I asked her if they were fresh and she said yes. I got to the car and they were chewy and barley had any salt on them. Not to mention when I walked up, she was eating a meal on the outside of the booth. She walked in to take my order and did not wash or sanitize her hands. I was charged almost $10 for some cold, stale pretzel bites and a side of cheese. :-(
Came at listed opening time (11:00 am). The lady wouldn't even take our order. She said that the pretzels won't be ready until 11:30. I know at least five customers walked away, without being served.