Baskin-Robbins

3031 Monument Rd, Jacksonville
(904) 683-5522

Recent Reviews

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Anthony Schmitz

Friendly staff and good ice cream.

Atmosphere: 4

Food: 5

Service: 4

Jim Klein

I looked up Baskin-Robbins online and they stated they have several varieties of non-dairy vegan and Whey free frozen desserts but this one does not have any at all also the store seem not very well taken care of or clean.

Atmosphere: 1

Food: 1

Service: 4

Justin Drost

Disappointed by the fact that an ICE CREAM chain seems to be unwilling to serve me ice cream ? after visiting this location multiple times this year to get either a milkshake, or a cappy blast, I am continuously told that they do not have the ice cream on tuesdays, and that they do not have the cappuccino’s to make the blast. I wouldn’t even waste time leaving a review however the lack of the main product baskin robins sells… which is ice cream… makes me feel I am asking for ice cream at McDonald’s. Which is obviously always broken ? anyways, i won’t be back but I’m warning future guests as to not go here looking for baskin robins because I’m starting to think it’s just a Dunkin’ Donuts .

A. Tucker

HORRIBLE! The dude working tonight clearly hates his job and instantly irritated he had to do something. He handed me a cone that had a crumbly roll of ice cream falling all over the place . Didn't bother to try and push the ice cream into the cone at all. Honestly I wanted to just hand it back and walk out but I didn't and I regret that I didn't. I just walk out and thew it in the trash after paying for it.

Joshua Thornton

Arrived at 820 and store was locked up and people clearly inside walking around . Sign says closes at 9 but guess they don’t want business.

Christopher De La Cruz

The guy wearing the Nike tech had good service none of the employees seem to do anything , and sometimes do it with an attitude but her was chill and makes the ice creams good.

Capt Rob

Place was absolutely disgusting, I honestly couldn't believe how dirty the place was.Ice cream was good, but the waffle cone was so stale. Hard as a rock.

RANDALL CRABB

They have the worst customer service. They didn't act like we were even in the store. They never asked if they could help us and then started helping people behind us

Christopher Sciolino

What has happened to Baskin Robbins! The employees there acted like they did not like their jobs. Almost as if we had the audacity to be customers and make them work! The employee who waited on us did not speak a word the entire time. Not even a Hello or Thank you! We will not be back. We would have been better off going to Publix and grabbing a gallon of ice cream ourselves. I will not pay for bad service again.

Olha Olha

the seller was clearly not enthusiastic about his work, it was not yet evening, but this guy slept standing up - he did not answer questions for a very long time was silent. There was dirt and rubbish behind the tables, and crayons lay on the floor, but there was no one around ...

CJR

Ghetto employees, cussing and rudely blocking the door...The guy who made our drinks was decent, at least.

Amy Tucker

HORRIBLE! The dude working tonight clearly hates his job and instantly irritated he had to do something. He handed me a cone that had a crumbly roll of ice cream falling all over the place . Didn't bother to try and push the ice cream into the cone at all. Honestly I wanted to just hand it back and walk out but I didn't and I regret that I didn't. I just walk out and thew it in the trash after paying for it.

Cindy Conto

Went for ice cream with out of town guests. She wanted a waffle cone with chocolate- nope out. We sat and ate there cuz it’s hot in Florida- they started cleaning the machines, very loud and very rude. Last Christmas holiday went through drive through- had to go through 3 different sorbet before they had one. But again we know- good help is hard to find these days. We’ll be searching for another ice cream spot to bring our out of town guests.

Attilles

Very helpful and friendly staff. They were wondeful towards our kids

Robert Hrdlicka Jr.

They need a solution for when ice cream is too hard to scoop. Annoying for clients and employees

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