Hibachi Express
5921 University Blvd W #1, Jacksonville
(904) 813-7665
Recent Reviews
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bento box was good, some bits overcooked or dry. Lady was very nice
Atmosphere: 5
Food: 4
Service: 5
Food was awesome. However, I definitely notice a difference in the way Caucasian customers are served and I, as a black woman, was served. IJS
Atmosphere: 3
Food: 5
Service: 1
For $27 This portion of the steak and rice is a joke.
UNBELIEVABLE. Other places you get way more for your money.
Atmosphere: 3
Food: 3
Service: 3
Lunch special is a great deal. The food is okay. Not the best hibachi but for a lowkey place it wasn't bad. However, the cashier did not understand English and charged me for two sauces that I did not ask for (when the sauce already comes with the meal).
Atmosphere: 3
Food: 3
Service: 3
Closed for a week.
They were closed for the week.
I came into this restaurant to get a bento box, and the store only had one customer (which is typically a red flag). I walk up to order I told the lady I wanted a chicken katsu box and instead of the pork gyoza can I have the chicken and she says ok. I sit down to wait for the food a gentleman comes up and gives me a box of chicken gyoza which I thought was strange that it came out first instead of all together, but ate it anyways. Then a few minutes later a small plate comes out with only 5 pieces of chicken a handful of rice and a handful of lettuce. I was confused because the bento box also comes with sushi and tempura shrimp which was not with my food, but I figured it was taking a little longer to make. The chicken was like jerky way overcooked, the rice was okay, and the salad was literally just chop lettuce. I got about halfway done and realized they weren't going to bring the sushi or the shrimp, so I double check the menu just to make sure I read it right and I was correct The bento box comes with entree, rice, house salad, gyoza, sushi, and tempura shrimp. So I go back up to the cashier and ask her about the rest of the food to which she tells me I just ordered the regular plate and not the bento. Meanwhile I paid $19 for this and only came to this place for a bento box. Restaurants like these need to have people who can clearly understand English speakers when they order their food I will not be returning and from the reviews I read their customer service is trash anyways.
Atmosphere: 1
Food: 1
Service: 1
I would love to give a 5 stars we just had a situation that had me give a 4 stars.My mom and I went here and my mom ordered a steak and chicken fried rice. The lady that was there at the time didn't really hear my mom's order and we ended up getting just a chicken fried rice instead. Other than that, my mom and I LOVE their cheese wontons. I plan on going there again for me 😁
Atmosphere: 5
Food: 4
Service: 4
Hibachi Express is our new go-to for great Japanese food including the best Sushi I've ever had. We are addicted to the Salmon Bento Box. Excellent for a weekend inside playing video games together. 😁
Atmosphere: 5
Food: 5
Service: 5
Food was ok, but not great. The steak hibachi was tuff and I wouldn't order it again.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Sushi, Roll, Kids Hibachi Chicken
Restaurantji Recommends
Customer service is ON POINT !!!!!32$ for all this I’m full now and this is what’s left what a deal their 10.55 lunch meal is on point I added the lomain for 6$ more for both (3$ each) plus a California roll omg I’m stuffed and have left overs I will be back food was fresh and made to order best sushi I’ve ever had so fresh
Atmosphere: 5
Food: 5
Service: 5
This is usually our go to spot for takeout hibachi but today we had a mishap with the order, wasn’t able to return as I was heading back to work for my lunch break, but I called in the afternoon and they were able to make things right they went above and beyond to make sure that I was satisfied. Best spot around hands down
Atmosphere: 3
Food: 5
Service: 5
Very good! $10.55 for the lunch special.
Atmosphere: 5
Food: 5
Service: 5
It’s always my go to!!!
Atmosphere: 5
Food: 5
Service: 5
The chicken wasn’t cooked completely and it’s a little pricey 17.65 for chicken and shrimp
Atmosphere: 3
Food: 3
Service: 2
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