So as much as I love Bono's, this Philip highway location is disgusting. I ordered food to go today that was delivered to me and it seems like because I'm not in the restaurant they wanted to give me the worst food ever. My smoked wings were so overcooked and burnt I couldn't even eat them. They were so hard and disgusting. All of my sides the macaroni and cheese was disgusting pasteurized cheese. The collard greens were sweet and that was nasty. The green beans had no flavor. And to top it all off the ribs had no seasoning. I think they need to fire everybody from the cook to the manager to the server to the waitress to the togo girl that packed up the plate. I will never eat at the Phillips highway location ever again. I am very very disappointed that I spent my money my hard on money on that meal. Yeah I'm not sure if it's because I ordered doordash and I am not coming to the restaurant that they felt like they could just give me any type of food because they felt like I wasn't going to come back up there and complain. I am very disappointed in this location.
Food: 1
Stacy Hicks
I’m deeply frustrated and honestly pretty sad about this experience. I ordered food through Uber Eats for my team who was working on Christmas Eve, knowing options were limited with it being a holiday. I was able to place and pay for a preorder the night before with Bono’s, only for the order to be canceled today at 12:02 pm. It was supposed to be delivered between 12:30 and 1 pm. Really bad service!
That’s extremely unprofessional. I received no call from the restaurant and no call or text from Uber Eats letting me know it was canceled. We were just left hanging. If you’re not able to provide service on holidays, then you should mark yourselves as closed or unavailable. Don’t allow people to place and pay for orders you can’t fulfill.
This directly affected my team who was counting on that food, and that’s the most disappointing part. To be clear, this isn’t the first time this has happened. I let it go the last time, but this was the final straw.
Please take this as a learning moment. Be more professional and courteous, especially on holidays. Sorry but not sorry. I’d also warn anyone else thinking about ordering a platter to be cautious if ordering to go! I spent well over $178 with fees and tip! Do better!
Service: 1
Byron Walker
BONOS at Philips hwy location. Are great people.. I showed my veteran ID .SHE GAVE ME A 10% discount. Didn't need to be in a uniform.. appreciate that part. On the other hand the BONOS on Bowden Rd jax FL.. said 5% discount and I had to be in uniform.. which was crazy.. so if you're a veteran and want to be treated nicely..go to BONOS on Philips hwy location.. VAMP GOD BLESS
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawg Sandwich with 2 Sides, Wings, Sausage, St Louis Ribs, Brunswick Stew, Fried Okra, Beef Brisket, Fried Corn on the Cob, Meat Combo, Banana Pudding, Turkey Platter, Fried Squash, Turkey Salad, Cole Slaw, Three Meat Combo, Pulled Pork Salad
Jacob Feist
It's bonos. Ordered at a window food came out hot correct and decently fast.
Atmosphere: 5
Food: 5
Service: 5
Scott Pearson
Lunch consisted of pulled pork cheese fries to share, and 2 plates of brisket, coleslaw slaw, mac & cheese or sweet potato, and garlic toast with diet sodas. The brisket had a little fat to it but the pulled pork had none. Slaw was normal. Mac & cheese was on the softer side. Fries were good. Toast was crunchy. Just under $60 / 2 ppl. plus tip. Our waitress was attentive and brought refills before we ran out. Happy people and a smokey atmosphere made it more of an experience as opposed to a meal.
Atmosphere: 5
Food: 5
Service: 5
Tyler
Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Heather Bell
Google says they close at 9. I just called at 8:33 and the girl on the phone said they closed at 8:30.
Service: 1
Scott Higgins
Food is always extremely consistent. Lilly usually waits on me and she is always such a delight.
Atmosphere: 5
Food: 5
Service: 5
William Thomas
Casual
Trudy Mead
We ordered burgers and fries and for a barbecue restaurant.It was not worth mcdonald's would have been a better choice and that's not saying much. The burger was so thin and overcooked.You could hardly swallow it. I do not recommend this place.It wasn't even crowded so the cook had plenty of time to put some kind of time into this meal.
So as much as I love Bono's, this Philip highway location is disgusting. I ordered food to go today that was delivered to me and it seems like because I'm not in the restaurant they wanted to give me the worst food ever. My smoked wings were so overcooked and burnt I couldn't even eat them. They were so hard and disgusting. All of my sides the macaroni and cheese was disgusting pasteurized cheese. The collard greens were sweet and that was nasty. The green beans had no flavor. And to top it all off the ribs had no seasoning. I think they need to fire everybody from the cook to the manager to the server to the waitress to the togo girl that packed up the plate. I will never eat at the Phillips highway location ever again. I am very very disappointed that I spent my money my hard on money on that meal. Yeah I'm not sure if it's because I ordered doordash and I am not coming to the restaurant that they felt like they could just give me any type of food because they felt like I wasn't going to come back up there and complain. I am very disappointed in this location.
Food: 1
I’m deeply frustrated and honestly pretty sad about this experience. I ordered food through Uber Eats for my team who was working on Christmas Eve, knowing options were limited with it being a holiday. I was able to place and pay for a preorder the night before with Bono’s, only for the order to be canceled today at 12:02 pm. It was supposed to be delivered between 12:30 and 1 pm. Really bad service!
That’s extremely unprofessional. I received no call from the restaurant and no call or text from Uber Eats letting me know it was canceled. We were just left hanging. If you’re not able to provide service on holidays, then you should mark yourselves as closed or unavailable. Don’t allow people to place and pay for orders you can’t fulfill.
This directly affected my team who was counting on that food, and that’s the most disappointing part. To be clear, this isn’t the first time this has happened. I let it go the last time, but this was the final straw.
Please take this as a learning moment. Be more professional and courteous, especially on holidays. Sorry but not sorry. I’d also warn anyone else thinking about ordering a platter to be cautious if ordering to go! I spent well over $178 with fees and tip! Do better!
Service: 1
BONOS at Philips hwy location. Are great people.. I showed my veteran ID .SHE GAVE ME A 10% discount. Didn't need to be in a uniform.. appreciate that part. On the other hand the BONOS on Bowden Rd jax FL.. said 5% discount and I had to be in uniform.. which was crazy.. so if you're a veteran and want to be treated nicely..go to BONOS on Philips hwy location.. VAMP GOD BLESS
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawg Sandwich with 2 Sides, Wings, Sausage, St Louis Ribs, Brunswick Stew, Fried Okra, Beef Brisket, Fried Corn on the Cob, Meat Combo, Banana Pudding, Turkey Platter, Fried Squash, Turkey Salad, Cole Slaw, Three Meat Combo, Pulled Pork Salad
It's bonos. Ordered at a window food came out hot correct and decently fast.
Atmosphere: 5
Food: 5
Service: 5
Lunch consisted of pulled pork cheese fries to share, and 2 plates of brisket, coleslaw slaw, mac & cheese or sweet potato, and garlic toast with diet sodas. The brisket had a little fat to it but the pulled pork had none. Slaw was normal. Mac & cheese was on the softer side. Fries were good. Toast was crunchy. Just under $60 / 2 ppl. plus tip. Our waitress was attentive and brought refills before we ran out. Happy people and a smokey atmosphere made it more of an experience as opposed to a meal.
Atmosphere: 5
Food: 5
Service: 5
Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Google says they close at 9. I just called at 8:33 and the girl on the phone said they closed at 8:30.
Service: 1
Food is always extremely consistent. Lilly usually waits on me and she is always such a delight.
Atmosphere: 5
Food: 5
Service: 5
Casual
We ordered burgers and fries and for a barbecue restaurant.It was not worth mcdonald's would have been a better choice and that's not saying much. The burger was so thin and overcooked.You could hardly swallow it. I do not recommend this place.It wasn't even crowded so the cook had plenty of time to put some kind of time into this meal.
Food: 1
Service: 2
Restaurantji Recommends
Good food Quick Service all around I'd give it an A
Atmosphere: 3
Food: 4
Service: 4
The best BBQ in Jax
Atmosphere: 5
Food: 5
Service: 5
Moist meat, Very little fat, decent portions. Perfectly cooked sides. Always smiling servers who are attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pulled Pork
They make the cinnamon butter in house for the sweet potato! Others don't have it at all.
Atmosphere: 3
Food: 4
Service: 4
Always the bomb I think Florida BBQ Bonos is top 2 on my list
Atmosphere: 5
Food: 5
Service: 5
Loading...