Chipotle Mexican Grill
4495 Roosevelt Blvd, Jacksonville
(904) 650-2191
Recent Reviews
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Good location. Good portion sizes.
Atmosphere: 5
Food: 5
Service: 5
Had plans of having Chipotle for dinner since 7am 11/19. Went to this location with 2 of my friends and when it was out turn we were told they were out of Chicken and Steak and it wouldn’t be up for another 10-15mins. We waited and was called up and when ordering my burrito that i consistently get. Burrito with brown rice, double steak, veggies, corn, sour cream, cheese, guacamole and lettuce. I’ve never had an issue with the person finishing my food wrapping my burrito. But whoever the white lady with the blonde hair and tattoos on her arms was DOES NOT NEED TO BE ON THE LINE. Every order she was just slamming the condiments in very messily. She messily wrapped my burrito that all the guac was spilling out and she continued to roll my burrito in the guac. I couldn’t eat the burrito at all because it would not stay together. Had my friend go back up there and ask them to remake it because i’m pregnant and did not want to get frustrated. But this lady kept telling us we got extra of everything thing when I DID NOT. DO NOT GOT TO THIS LOCATION
Atmosphere: 1
Food: 1
Service: 1
ordered pick up, order included sour cream but when opening at home it was absent. really ruins the whole meal chipotles sour cream is a huge part of the meal. extra chicken bowl completely wasted. that’s a lot of money to receive the wrong product
Atmosphere: 1
Food: 1
Service: 1
This place seriously needs some help. I’ve been to some nasty chipotles but this one is by FAR the most filthy one I’ve ever seen. As soon as I walked in I could see the floor in the kitchen had old food and trash all over it. You can’t see it in the picture but the cutting board they used for meat was completely black from old meat residue. There were dirty dishes EVERYWHERE which I can’t understand why considering there were 6 employees there and I was the only customer in the store. The drink cooler and by the register looks like it had never been wiped down due to the old food residue and just overall dirtiness. After reading month to year old reviews saying the same things, I genuinely don’t understand how a food inspector hasn’t down something about this place.
Atmosphere: 1
Food: 1
Service: 1
Every time I come here they either are out of everything or it’s a complete mess. It’s not even 9:30pm and they are out of everything but chicken and won’t make anymore. This place sucks!
Atmosphere: 2
Food: 2
Service: 2
Gave me food poisoning
Just read the reviews. This place is trash!
Food: 1
Service: 1
Delivery services are extremly quick here if anyone is haveing third party issues with doordash may i reccomend uber
Atmosphere: 5
Food: 5
Service: 5
Waiting over 20 mins because they did not have any food ready, there was no rush, just lack of preparation
Atmosphere: 1
Food: 2
Service: 1
VERY DISAPPOINTED AT THIS LOCATION ! DEF CAN DO BETTER ! THEY JUST SEEM CARELESS ALL AROUND! I HAVE ORDERED ONLINE AND THEY MESS IT UP AND THEN I WALK IN TO HAVE IT FIXED AND THEY STILL JACK IT UP! THE KIDS IN THIS PLACE ARE RUDE AS HELL AND SO IS THE MANAGEMENT IN THIS PLACE ! YOU CANT ASK THEM TO FIX IT BECAUSE THEY ARE ANNOYED WITH THE FACT OF EVEN TRYING TO ASSIST SO WHEN YOU POINT OUT THEIR MISTAKES THEY GET UPSET AND WANT TO TELL YOU TO GO SOME OTHER PLACE ! I WILL NEVER EAT AT THIS LOCATION AGAIN
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Manager is very rude. Does not need to be in customer service
I walk in here every now and then around lunch time and I'm in and out fast. This place seems to always have fresh food and on point service. I haven't had a complaint about this place yet.
Atmosphere: 5
Food: 5
Service: 5
Went in to get the new family meal advertised. They forgot the extra large tortillas I ordered then acted like I was in the wrong when I asked for them. Then I get home and they also forgot the two large sides of queso I ordered so tried to get a refund online, they told me no offered me a credit for a free queso during the next order. So I drove back and then management doesn’t even apologize for me driving 30 mins out of my way for their overpriced queso and the DML employee acts like I’m LYING like bro be so for real you think I’d waste 30 minutes of my time for queso that I didn’t pay for? Lets be real. The cashier was very kind, everyone else sucked and management is very unprofessional and does not know how to handle manager type situations. Made a underpaid cashier take care of the situation instead of doing what he is paid for. Also portion sizes were totally skimped. Supposed to feed 4-6 but barley any more meat rice and beans than what you get or a normal burrito
Atmosphere: 1
Food: 1
Service: 1
Love it!!
Atmosphere: 5
Food: 5
Service: 5
Began closing at 10, extremely unsanitary and just them trying to get out by 11 so they dont have to clean. They also do not do a good enough job checking their drivers because they gave out an order 20 minutes ago, still haven't refunded the customer and will not remake it. La napolera and taco bell are a better experience
Atmosphere: 1
Food: 1
Service: 1
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