Chuck E. Cheese
10320 Shops Ln #32258, Jacksonville
(904) 724-8988
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Took my grandson
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
hailey and nicole was very nice and patient with my family! they both are very understanding, helpful, and Respectful!
Atmosphere: 5
Food: 5
Service: 5
They have a trampoline area were grippy socks are required and available for purchase at the front.
This location is PACKED on any weekend day and I do not recommend it.
However, staff are awesome! Even with the overwhelming amount of guests they are on top of everything including the cleaning.
Octonauts Pet Rescue game was a very nice surprise.
Kid-friendliness: Overwhelming amount of kids during the weekend. Kids run around freely and play as they please. At the door they get checked on the arm stamp so nobody takes your kid!
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Pepperoni Pizza
Despite all the 1 stars from people with godly expectations that no one could satisfy as a parent it was phenomenal no stress kids could go buck wild and the only thing I have to worry about it is if my kids is sharing the games child security to the max pizza was great salad bar was fresh our party host was amazing quick to help us with anything we needed they sure do know how to make a kid feel like a superstar as a child that use to go to that exact location I only miss the stage but we all have to grow with the times thank you so much to everyone for making my sons birthday a breeze and amazing experience for him 5 stars doesn't do a justice for this comeback I'll be back time and time again chuck e cheese where a kid can be a kid
..while parents you get some metal relaxation can't beat it period.
Atmosphere: 5
Food: 5
Service: 5
My son loves this place. They have really good pizza.
Atmosphere: 5
Food: 5
Service: 5
Had a great time with our grandkids! The workers were very friendly and helpful.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza, Cotton Candy
This place is nice and big! My son loves coming here. The front desk staff this evening however was underwhelming.. they did a poor job in explaining why they couldn’t help the people in front of me and myself as we waited why she didn’t do anything. Then I asked her if the grippy chucky cheese socks are included in the trampoline price, she said yes. So when I asked her for them she said she couldn’t give me one because my son already had a pair on… well then what is it? Are you giving socks with the price of the use of the trampoline or are you charging extra should someone need it? You don’t get to pick and choose… do you charge people more for pizza because you saw a bunch of cash in their wallets? Management needs to make sure things are being done the same across the board and that they honor what is said.
Atmosphere: 3
Food: 4
Service: 1
This location is better than the Atlantic location, but the past 2 times we have been there, the service sucks. Took 10-15 minutes to check in one time, not good when your special needs child is running around and cannot attend to appropriately keeping an eye on him. Also, many games not working for over a week. One photo machine was out of paper for several days and still is out!
Atmosphere: 3
Food: 3
Service: 2
Several games are broken. But the kids always enjoy themselves! We had an odd experience at the ticket counter.
The kids seem to really like the trampoline that they have added! That's pretty cool. I hope you enjoy!
My granddaughters had a blast during a friend’s birthday party last weekend. The food, games, and entertainment were great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Buffalo Wing, Party Pack
Restaurantji Recommends
Every time we go it’s clean and the staff is very nice. The food is always good too. My kids love going. I will say we don’t go during peek like weekends except for my sons 6 birthday and everything turned out great.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: French Fries, Cheesy Bread
I would give Monique at the ticket counter a 10/10 stars she is AMAZING very patient I would definitely come back to this location for her she let my daughter pick a pound puppy to surprise me brought back child hood memories to when I was a little girl playing with them and it made my entire day
Atmosphere: 5
Food: 5
Service: 5
Attendants started closing the store at 7pm. Minus well close the store if your employees are going to hide in the back and not allow people to make purchases. Tried to show my children a good time just for it to be ruined by employees that didn’t want to be there. I would suggest you close earlier to avoid customers the bad experience. Not one employee came to front for over an hour.
Kid-friendliness: Not kid friendly when you have bad employees.
Atmosphere: 1
Food: 1
Service: 1
Always an excellent experiences you can see by the photos of my son on their Google map photo page.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
I think that there is not many employees for the amount of customers showed at the location. They do their best to serve but not enough. The lines to buy toys were too long and we left. One thing we were concerned was that nobody checked the exit for safety.
Atmosphere: 5
Food: 4
Service: 4
Loading...