Dairy Queen Grill & Chill
5630 Normandy Blvd, Jacksonville
(904) 781-9440
Recent Reviews
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Went on a Sunday morning, it was really quiet but the cashier was friendly. Decided to dine in and had a decent meal. I ate a cheeseburger deluxe with a Oreo Blizzard; tasted great. Fast service as well, waited less than 5 minutes for my food. Only complaint I really had was the soda had more syrup than fizz, but I just chose a different drink after.
It is peaceful in there, with staff chatting. I would go back if I'm ever in the area again.
Atmosphere: 5
Food: 4
Service: 5
The worst customer service ever. I'm trying to get something to eat before closing time and the restaurant has open sign. Why are they closed early 😕 people are hungry still and want to eat up until close.
Atmosphere: 2
Food: 5
Service: 1
Went here and got a blizzard and got my daughter a dipped cone upon us taking a bite the ice cream tasted sour or spoiled I threw mine out but my daughter end up eating two bites before discarding fast forward to later that night my daughter is literally throwing up and I’m 100 percent sure it’s because of this ice cream I will NOT be returning and also the drive through service and staff was horrible and no wasn’t my first time being there but definitely will be my last
Atmosphere: 1
Food: 1
Service: 1
Good ice cream as usual
Atmosphere: 4
Food: 5
Service: 5
The store neat clean and good customer services
Atmosphere: 5
Food: 5
Service: 5
Closed 20 minutes before time listed on door.
Atmosphere: 1
Food: 1
Service: 1
The store is supposed to close at 10pm and I came by close to 9pm and the store is completely closed and looked absolutely disgusting.
Atmosphere: 1
Food: 1
Service: 1
Used a bad banana for my strawberry & banana shake/
Well passed over ripe/ had to throw it out after getting home 😔
When i tried to order 2 for 5 they told me $14 and some chang when I asked why she walked away and manager just walked back with her and she rolled her eyes on the way by. I waited for some time and another man stopped by asking everyone if they need help while the other two avoided us. When owner is here it's fine but when he's not you can tell.
Atmosphere: 1
Food: 3
Service: 1
If the owner is wondering why they aren't making what they used to, it's definitely because of the staff. They are rude for no reason. The last two times I went through the drive thru, I ended up just driving off. I went to Wendy's instead.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Went to this location BEFORE nine o'clock. I was asked what I wanted to order and when I told her she said the kitchen was closed. The sign clearly says they close at 10:00 p.m. This happened on July 15, 2025.
Atmosphere: 1
Service: 1
Rude employees
Atmosphere: 1
Service: 1
HORRIBLE!!!!! Had to wait 10 minutes for someone to come to the drive-thru speaker and the 2 young girls working were just laughing and messing around leaving me at the drive-thru window for over 15 minutes… I only ordered ONE thing. That is ridiculous and truly sad. I left without anything. DO BETTER!
Service: 1
⸻
I really don’t like leaving negative reviews, but I feel it’s important to share my experience.
I recently visited this Dairy Queen and unfortunately, I left disappointed. I ordered a Royal Cheesecake Blizzard and a Diet Coke. Right from the start, the staff member who took my order was not welcoming. I’m not sure if she was having a rough day, but the lack of professionalism stood out. Regardless of the establishment — whether it’s McDonald’s or Wendy’s — I expect to be greeted respectfully when I walk in.
Not only was the greeting lacking, but my order was also incorrect. I asked for a Royal Cheesecake Blizzard and was given a Strawberry Cheesecake Blizzard instead. On top of that, the soda I received was completely flat and had a bad taste. I asked if the sodas behind the counter were any fresher and was told they were the same. The cashier did attempt to change out the soda, but even after running the new one for several minutes, it still tasted awful. I ended up settling for water, but I had already paid for a drink — and wasn’t offered a refund or a replacement, which I think would’ve been fair.
Throughout my visit, I also felt uncomfortable with how the staff behaved. After asking for a water cup, I overheard laughing and comments that seemed to be directed at me — I can’t say for sure, but it didn’t feel right. I sat toward the back to enjoy my blizzard, and when I briefly stepped into the restroom, I came back to find my Blizzard and full cup of water had been thrown away. I didn’t say anything at the time, but it just added to an overall bad experience.
I won’t be returning to this location, and I honestly wouldn’t recommend it based on how things went. I hope this review encourages some reflection and improvement for future customers.
Atmosphere: 1
Food: 1
Service: 1
I’ve had multiple negative experiences at this location. The first time, the drive-through attendant was extremely rude. On my next visit, no one responded at the drive-through, and when I went inside, the restaurant was noticeably unclean. The overall condition of the establishment is concerning and, in my opinion, warrants attention from the health department.
I’ve tried and they have failed we will NEVER return here
Atmosphere: 1
Food: 1
Service: 1
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