Can ya'll throw in a straw with the doordash orders? I dont think thats too much to ask. Everytime I order from here they seal the bag and never include the straw. Its not the driver's responsibility to grab it
Chris
This Dunkin Donuts on Parkway had a very dismissive staff. I bought 4 dozen donuts and jug of coffee and I asked if I needed to come back or wait. I was told it would be done “when I am done making them”. I guess making donuts means picking them out of a glass case and putting in a box and not actually making them in the back. I guess spending 100 dollars at your store doesn’t mean you will get courtesy. Communication should be improved if you are the face of a customer oriented company.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Dozen Donuts
Juliette
This location is really not good.. I went here twice the coffee is literal water and my drink both times was made wrong😭 im not coming back to this location… writing this as a fair warning to go to a different location
Atmosphere: 1
Food: 1
Service: 1
نُ
Very disappointing experience. I ordered a mocha with an extra espresso shot, but I was given a black coffee. When I questioned it, the staff responded: “You ordered it with espresso” — as if that changes what a mocha is. On top of that, the hot chocolate was made with water instead of milk and was not even stirred or properly mixed, which made it taste awful. Poor drink quality and unprofessional handling. I would not recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Ellen Scovil
Very clean restaurant. The service was great and the donuts and drinks were tasty.
Atmosphere: 5
Food: 5
Service: 5
dylan Quintanilla
I ordered a hot chocolate on the app for my beautiful girlfriend, I pick it up and bring it all the way to her, just for her to taste it and realize that it isn’t hot chocolate and it is in fat COFFEE with whipped cream on top. I don’t know if the whipped cream was for disguise but I am very upset because my girlfriend is now unhappy and I am scared of her.
shahad fahad
The worst branch ever
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Egg and Cheese
James Sweet
They had staff behind the counter, but wanted everyone to use the touch-screens to order. Terrible customer service. Naturally, the touch-screens did not work, so I spent a frustrating few minutes trying to comply with the korporate policy and procedures. Finally left in disgust. I suppose if I went thru the drive thru, it would have been a different story, but maybe not. Stay away!
Atmosphere: 3
Service: 1
Kayley Hartley
Probably the worst location I’ve been to. I placed a mobile order at around 1:25 pm and got in the drive thru a few mins after, told the person at the speaker that I had a mobile order, they said great, come around through. Told the person at the first window I had a mobile order and I already paid since there was a sign stating that you pay at the first window and I asked if I just go to the second, he said yes and someone will be right there. I waited about 5 mins before another lady behind me showed up, paid and got her order quickly. So I reversed and went back to the first window to not only wait another 5ish mins before I had to go inside. The girl inside stated that I just might have drove off before getting my order, I told her no, I was doing what I was told and went to the second window. Now that I reviewed my order, all of the icing is off the donut. I had to send two separate emails to Dunkin about this location. I’m sure everyone else has good experiences here and will continue coming there, but I won’t.
Atmosphere: 1
Food: 1
Service: 1
Maddie Montgomery
I order a lot from this place and honestly today was probably the most frustrating. Yes, I understand they are trying to fix a clogged machine but also the employee EMILY blatantly stating out loud with a lobby full of customers waiting for mobile orders to “‘not worry about mobile orders right now” is wild to me. That’s a bad look… You have about 10 tickets sitting on your counter right now but you’re only worrying about the drive thru? Because you want to keep your time down? Yeah what about that mobile order time and customer satisfaction. Shoutout to the other 2 employees who actually gave a crap though, that’s why this isn’t 1 star… couldn’t catch their names.
Quick, friendly staff with great items to purchase at good prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Donuts
Clint Nelson
Stay away in the afternoon. Ordered one wrap on the app. Arrived 5 minutes later to no cars in parking lot or drive thru. All the staff was huddled in the back sitting on milk crates and talking. Then a few cars pulled up in the drive thru. Both got their orders before I got my single wake up wrap. 15 minutes from order to received.
Atmosphere: 3
Food: 3
Service: 1
August Rose
Awful! They refused to give me a refund because they’re frozen drink machine was down and they couldn’t make my drink which is fine, but then proceeded to say they couldn’t give a refund and would call me back but never did. I’ve called 17 times and they STILL won’t answer after having my phone number down. I don’t understand why I can’t just have my money back for a coffee I never received. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
Giovanna
I would like good food and shorter wait lines.
Nikki Mixey Cole
This location has been awesome since it was built!
Can ya'll throw in a straw with the doordash orders? I dont think thats too much to ask. Everytime I order from here they seal the bag and never include the straw. Its not the driver's responsibility to grab it
This Dunkin Donuts on Parkway had a very dismissive staff. I bought 4 dozen donuts and jug of coffee and I asked if I needed to come back or wait. I was told it would be done “when I am done making them”. I guess making donuts means picking them out of a glass case and putting in a box and not actually making them in the back. I guess spending 100 dollars at your store doesn’t mean you will get courtesy. Communication should be improved if you are the face of a customer oriented company.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Dozen Donuts
This location is really not good.. I went here twice the coffee is literal water and my drink both times was made wrong😭 im not coming back to this location… writing this as a fair warning to go to a different location
Atmosphere: 1
Food: 1
Service: 1
Very disappointing experience.
I ordered a mocha with an extra espresso shot, but I was given a black coffee. When I questioned it, the staff responded: “You ordered it with espresso” — as if that changes what a mocha is.
On top of that, the hot chocolate was made with water instead of milk and was not even stirred or properly mixed, which made it taste awful.
Poor drink quality and unprofessional handling. I would not recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Very clean restaurant. The service was great and the donuts and drinks were tasty.
Atmosphere: 5
Food: 5
Service: 5
I ordered a hot chocolate on the app for my beautiful girlfriend, I pick it up and bring it all the way to her, just for her to taste it and realize that it isn’t hot chocolate and it is in fat COFFEE with whipped cream on top. I don’t know if the whipped cream was for disguise but I am very upset because my girlfriend is now unhappy and I am scared of her.
The worst branch ever
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Egg and Cheese
They had staff behind the counter, but wanted everyone to use the touch-screens to order. Terrible customer service. Naturally, the touch-screens did not work, so I spent a frustrating few minutes trying to comply with the korporate policy and procedures. Finally left in disgust. I suppose if I went thru the drive thru, it would have been a different story, but maybe not. Stay away!
Atmosphere: 3
Service: 1
Probably the worst location I’ve been to. I placed a mobile order at around 1:25 pm and got in the drive thru a few mins after, told the person at the speaker that I had a mobile order, they said great, come around through. Told the person at the first window I had a mobile order and I already paid since there was a sign stating that you pay at the first window and I asked if I just go to the second, he said yes and someone will be right there. I waited about 5 mins before another lady behind me showed up, paid and got her order quickly. So I reversed and went back to the first window to not only wait another 5ish mins before I had to go inside. The girl inside stated that I just might have drove off before getting my order, I told her no, I was doing what I was told and went to the second window. Now that I reviewed my order, all of the icing is off the donut. I had to send two separate emails to Dunkin about this location. I’m sure everyone else has good experiences here and will continue coming there, but I won’t.
Atmosphere: 1
Food: 1
Service: 1
I order a lot from this place and honestly today was probably the most frustrating. Yes, I understand they are trying to fix a clogged machine but also the employee EMILY blatantly stating out loud with a lobby full of customers waiting for mobile orders to “‘not worry about mobile orders right now” is wild to me. That’s a bad look… You have about 10 tickets sitting on your counter right now but you’re only worrying about the drive thru? Because you want to keep your time down? Yeah what about that mobile order time and customer satisfaction. Shoutout to the other 2 employees who actually gave a crap though, that’s why this isn’t 1 star… couldn’t catch their names.
Restaurantji Recommends
Quick, friendly staff with great items to purchase at good prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Donuts
Stay away in the afternoon. Ordered one wrap on the app. Arrived 5 minutes later to no cars in parking lot or drive thru. All the staff was huddled in the back sitting on milk crates and talking. Then a few cars pulled up in the drive thru. Both got their orders before I got my single wake up wrap. 15 minutes from order to received.
Atmosphere: 3
Food: 3
Service: 1
Awful! They refused to give me a refund because they’re frozen drink machine was down and they couldn’t make my drink which is fine, but then proceeded to say they couldn’t give a refund and would call me back but never did. I’ve called 17 times and they STILL won’t answer after having my phone number down. I don’t understand why I can’t just have my money back for a coffee I never received. Disgusting.
Atmosphere: 1
Food: 1
Service: 1
I would like good food and shorter wait lines.
This location has been awesome since it was built!
Atmosphere: 5
Food: 5
Service: 5
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