Dunkin'
10951 Old St Augustine Rd, Jacksonville
(904) 800-2136
Recent Reviews
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It's mostly a drive-thru Place With No seating so atmosphere is really not a concern. Always get good food and drink and good service. I would recommend sticking to drive through if you can as the couple parking spaces they have are usually full.
Atmosphere: 2
Food: 5
Service: 4
OMGGGG if you love coffee come here
They also have a 6$ meal deal that comes with a egg, bacon and cheese croissant and hash browns and a medium iced coffee.
Atmosphere: 5
Food: 5
Service: 5
Ordered online for pick what seemed like a very long wait. Just to have the bagels bites plain. While not the world’s worst thing no one would answer. The line at 10:30. Was three cars deep
Atmosphere: 5
Food: 1
Service: 2
The staff at this location seem genuinely bothered that customers exist. Whether you’re in the drive-thru or walking up to the window, you’ll be met with eye rolls, attitude, and zero effort.
They don’t greet you, they don’t thank you, and forget about “have a nice day” the window closes before you can even reach for your drink. It’s honestly impressive how consistently unpleasant the service is here.
I’ve tried giving this location multiple chances, but it’s the same every time: unfriendly, unprofessional, and unwelcoming. Drive a few extra minutes to any other Dunkin’ if you actually want decent service with your coffee.
Atmosphere: 1
Service: 1
Mind you lattes are supposed to be light brown and creamy textured….tasted like straight chemicals.
Atmosphere: 1
Food: 1
Service: 1
Drive Through
Atmosphere: 5
Food: 5
Service: 5
The worst of all the Dunkin locations! And they don’t even have a lobby to tend to so it’s really mind boggling how they can be this awful. I gave grace for the first year they were open but nothing has changed. They burn the sandwiches, run out of donuts early, extremely slow, and have terrible attitudes.
Atmosphere: 1
Food: 1
Service: 1
The cars were wrapped around the building. I anticipated a bit of grouchiness and a long wait; I experienced neither. The service was SO friendly, my order was correct and they were fast. I'm not sure who all was working but they worked VERY well together. What a happy way to start the day. Thank you team for how you chose to show up!
Atmosphere: 5
Food: 5
Service: 5
Don’t have anything in stock and don’t tell you until after you order. Waste of time and money.
I’ve come here a couple times and they literally don’t say a word to you at the window and the order is seldom correct. I’ll go out of my way to go to one of the other ones. Does anyone run this place or see these reviews??
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Drive thru. Employees always pleasant and willing to help. Order always correct.
Atmosphere: 5
They open at 5am. I pulled in at 5:23 am. I’m sure cameras could verify. Not a soul in sight. I left after waiting for a few minutes.
Great doughnuts sandwiches drinks coffee is very good they gave our golden lab a treat
Atmosphere: 5
Food: 5
Service: 5
There's a reason they dropped the Donuts from the name. Maybe good for coffee but not doughnuts.
Atmosphere: 2
Food: 2
Service: 3
I ordered a medium latte with an extra shot and it tastes like water. I don’t know what they put in it but it’s certainly not espresso or any type of coffee. It tastes terrible. The food is cold and not fresh. Like it’s from yesterday or something.
Atmosphere: 1
Food: 1
Service: 1
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