My mom does dashing and she had to wait over 35 mins for orders that was to be to the customer by 8:15 and the cashier at the register Monica to be exact was very rude to her and to other customers as well and she is on the phone with corporate now to handle this matter very disrespectful!! Not okay not acceptable
Atmosphere: 1
Food: 1
Service: 1
Sarah Mitchell
6 employees standing around. Nobody in the lobby and I’m just standing here staring into souls and nobody has spoke. Nobody has asked me about my order. Just having a good sit while they having a hang out in here 🤣 I WILL NOT BE ORDERING HERE ANYMORE. As I stood there another customer came in and said this is how it “always is “ Nahhhhh NEW STAFF.
10 minutes went by and I finally said something to be told there was no cookie butter …. How long was I gonna sit here before anyone said anything to me ? WORST DUNKIN EVERRRRRR
Atmosphere: 1
Food: 1
Service: 1
bEmbers
The team here is very hard-working and usually right on point! And on the rare occasion something isn’t perfect, they’re always more than happy to make it right. Great service and great attitude every time!
Atmosphere: 4
Food: 5
Service: 4
Stephanie Karena Marshall
Very Kind Servers, best coffee on dunn ave!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel with Cream Cheese Spread
Jaylyn Bryanna
I ordered a medium ice coffee with 5 creams 5 pumps of vanilla bean and cold foam on top. I could immediately tell when they gave me my cup that the order was wrong. It tasted very bitter like there was no sugar in it and then they gave me a top that’s for whipped cream instead of cold foam.
Atmosphere: 1
Food: 1
Service: 1
Ktlemongrass
I was the only person in the store, to be fair they were working hard on the drive thru. It took over half an hour to fulfill my order of one hot coffee drink & a dozen donuts- definitely understaffed. Only had 6 of the 12 donuts I ordered online (nobody was updating availability). They were a bit confused/ unable adding the original 6 in stock that I had ordered. No communication between employees. First time going to a Dunkin in over 10 years- don’t think I’ll make a habit of it 😅
Atmosphere: 3
Food: 2
Service: 2
Toni Mobley
Whoever is the crew up there on the early Saturday mornings need new training. First she acted like she couldn’t understand what I was saying. Then my hot chocolate was completely watered down and just water with chocolate flavoring. I did get them remade with milk, just for them to still taste like water. I’m coming back now for my refund cause this is ridiculous. If you don’t wanna work, please call in. I’m also making a call to corporate.
Food: 1
Service: 1
Sandra Brown
Breakfast sandwich was cool, cheese not even melted, egg cool, and bread look old.
Synetra Joyner
I go to Dunkin' every day and the staff is awesome they know my order without asking because I'm a regular they are friendly and welcoming I would recommend this place to everyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel with Cream Cheese Spread
When you walk in, there is an older lady whom mix your orders such equal for real sugar. NO cream or too much cream. She needs to be retrain. I drive to Mainstreet now to get a decent cup of coffee.
Atmosphere: 2
Food: 1
Service: 1
Jeremy Cheeseborough
Best shot you got at getting your order right is by ordering on the app and I still get my order messed up that way. Won’t be back to this location. They should just close again
Atmosphere: 1
Food: 1
Service: 1
Natalie Bosshardt
Very nice ladies
Atmosphere: 5
Food: 5
Service: 5
Neci Joiner
Okay y'all, I have been going to this Dunkin donuts off Dunn avenue for a year or so. Honestly I have had better experiences from other Dunkin Donuts across town. I can't always drive out to Roosevelt area to get my Dunkin fix. The staff seems as if they always have a problem with you using your app and just have a attitude for you ordering a larger order. I have a large family and so I spend money with them and the quality of food I get from them is trash. So when you try to call them to let the know what is wrong with the order. The phone line is going to be busy. "So you can't call back to let them know what's wrong with your order." The decaf ice coffee that I get from them is always too sweet. There was one incident that the coffee was undrinkable and I had to let the manager know that they could get sued behind someone's health because one of their workers can't control their emotions by putting too much sugar in someone's drink when they asked for a sugar alternative. They upgraded their establishment which looks great I can say happily but did not fully upgrade their staff. I wanted to upload a picture or a $26.00 order that I didn't mind waiting for as long as my food comes out correctly but they insist to stay at the window all for my sandwich that is $5.69 plus tax come out with mostly bread, an egg, and barely no bacon. It wouldn't let me upload any pictures due to denied permissions. I don't know what that's all about but okay. That's strange? So before going to this location think for a second to see if you have time to turn around and complain to get your order corrected or if you have enough time to go a little further to another Dunkin to start your day off right. Thank you for reading. As always Have a beautiful morning!
My mom does dashing and she had to wait over 35 mins for orders that was to be to the customer by 8:15 and the cashier at the register Monica to be exact was very rude to her and to other customers as well and she is on the phone with corporate now to handle this matter very disrespectful!! Not okay not acceptable
Atmosphere: 1
Food: 1
Service: 1
6 employees standing around. Nobody in the lobby and I’m just standing here staring into souls and nobody has spoke. Nobody has asked me about my order. Just having a good sit while they having a hang out in here 🤣 I WILL NOT BE ORDERING HERE ANYMORE.
As I stood there another customer came in and said this is how it “always is “
Nahhhhh NEW STAFF.
10 minutes went by and I finally said something to be told there was no cookie butter …. How long was I gonna sit here before anyone said anything to me ? WORST DUNKIN EVERRRRRR
Atmosphere: 1
Food: 1
Service: 1
The team here is very hard-working and usually right on point! And on the rare occasion something isn’t perfect, they’re always more than happy to make it right. Great service and great attitude every time!
Atmosphere: 4
Food: 5
Service: 4
Very Kind Servers, best coffee on dunn ave!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel with Cream Cheese Spread
I ordered a medium ice coffee with 5 creams 5 pumps of vanilla bean and cold foam on top. I could immediately tell when they gave me my cup that the order was wrong. It tasted very bitter like there was no sugar in it and then they gave me a top that’s for whipped cream instead of cold foam.
Atmosphere: 1
Food: 1
Service: 1
I was the only person in the store, to be fair they were working hard on the drive thru. It took over half an hour to fulfill my order of one hot coffee drink & a dozen donuts- definitely understaffed. Only had 6 of the 12 donuts I ordered online (nobody was updating availability). They were a bit confused/ unable adding the original 6 in stock that I had ordered. No communication between employees. First time going to a Dunkin in over 10 years- don’t think I’ll make a habit of it 😅
Atmosphere: 3
Food: 2
Service: 2
Whoever is the crew up there on the early Saturday mornings need new training. First she acted like she couldn’t understand what I was saying. Then my hot chocolate was completely watered down and just water with chocolate flavoring. I did get them remade with milk, just for them to still taste like water. I’m coming back now for my refund cause this is ridiculous. If you don’t wanna work, please call in. I’m also making a call to corporate.
Food: 1
Service: 1
Breakfast sandwich was cool, cheese not even melted, egg cool, and bread look old.
I go to Dunkin' every day and the staff is awesome they know my order without asking because I'm a regular they are friendly and welcoming I would recommend this place to everyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel with Cream Cheese Spread
Thank you for kindness .
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My donuts were a bit dry.
Atmosphere: 5
Food: 1
Service: 3
Recommended dishes: Doughnut
When you walk in, there is an older lady whom mix your orders such equal for real sugar. NO cream or too much cream. She needs to be retrain. I drive to Mainstreet now to get a decent cup of coffee.
Atmosphere: 2
Food: 1
Service: 1
Best shot you got at getting your order right is by ordering on the app and I still get my order messed up that way. Won’t be back to this location. They should just close again
Atmosphere: 1
Food: 1
Service: 1
Very nice ladies
Atmosphere: 5
Food: 5
Service: 5
Okay y'all, I have been going to this Dunkin donuts off Dunn avenue for a year or so. Honestly I have had better experiences from other Dunkin Donuts across town. I can't always drive out to Roosevelt area to get my Dunkin fix. The staff seems as if they always have a problem with you using your app and just have a attitude for you ordering a larger order. I have a large family and so I spend money with them and the quality of food I get from them is trash. So when you try to call them to let the know what is wrong with the order. The phone line is going to be busy. "So you can't call back to let them know what's wrong with your order." The decaf ice coffee that I get from them is always too sweet. There was one incident that the coffee was undrinkable and I had to let the manager know that they could get sued behind someone's health because one of their workers can't control their emotions by putting too much sugar in someone's drink when they asked for a sugar alternative. They upgraded their establishment which looks great I can say happily but did not fully upgrade their staff. I wanted to upload a picture or a $26.00 order that I didn't mind waiting for as long as my food comes out correctly but they insist to stay at the window all for my sandwich that is $5.69 plus tax come out with mostly bread, an egg, and barely no bacon. It wouldn't let me upload any pictures due to denied permissions. I don't know what that's all about but okay. That's strange? So before going to this location think for a second to see if you have time to turn around and complain to get your order corrected or if you have enough time to go a little further to another Dunkin to start your day off right. Thank you for reading. As always Have a beautiful morning!
Atmosphere: 5
Food: 1
Service: 1
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