I’ve been a Dunkin’ customer for many years, and it has always been my go-to place for coffee and quick bites. The quality is consistent, the coffee tastes great every time, and the staff is usually friendly and efficient. Dunkin’ feels familiar and reliable, which is why I keep coming back. Thank you for being part of my daily routine for so long!
Atmosphere: 5
Food: 5
Service: 5
Britney Robinson
At 5:30 am, I went to Dunkin' and placed an order for a black coffee with cream and sugar on the side, as well as a macchiato with two extra pumps of caramel. Upon observing the preparation of my macchiato, I noticed the addition of whipped cream and decided to forego the caramel due to concerns about the drink's accuracy. The barista reacted argumentatively when I mentioned my concerns, so I shared my experience of working at Dunkin' for over a year and the proper way to prepare a macchiato. Despite this, I chose to take the coffee and avoid further discussion. Regrettably, my black coffee was also prepared incorrectly with cream, despite my specific instructions. I am very disappointed and will not be returning to this Dunkin' location.
Atmosphere: 1
Service: 1
Jacklyn perez
Went there to buy a frozen coffee and a cookie butter cloud latte and spend 14 bucks the frozen coffee was good and my daughter didn't like the cookie butter latte I asked the worker of he can change the drink and I was told no. So I told him he if he can add sugar and he said yes but the drink was still nasty. We will never go back to this location. Customer service sucks we were never greeted properly.
Atmosphere: 1
Food: 1
Service: 1
Sharika Willis
The service here is horrible. I came to this particular location 2-3 times a week and I alway ordered an iced vanilla matcha latte. I would always ask for easy on the ice and they alway filled the cup up with ice. Last week, again in ordered an iced vanilla matcha latte and asked for light ice and it was filled to the the rim With ice.i never said anything in the past about the drink not having light ice but this time I got out and went inside and asked for it to be remade with light ice. There was a language barrier with the worker I asked to remake my drink, she could not seem to understand what light ice was. After waiting about 10 minutes I was given 1/2 cup of matcha with maybe 3 cubes of ice with whole milk when I asked for almond milk. . I asked for a refund because they could not seem to make it correctly. The guy who works the drive through refused to refund me for the 1/2 cup of matcha unless I gave the drink back. He also refused to give me his name, the manger’s name, corporate’s phone number or the store number. He was extremely rude and gave the worst customer service that I have ever experienced . I contacted corporate and was told I would get a call back in 48 hours and I have yet to receive a call and it has been 4 days. That location will never get my business and will be telling friends and family about my experience so they will not visit either. I spent a lot of money there on a weekly basis and the guy at the drive thru decided to offer poor customer service and loose a loyal customer.i even called the store and left a message for the manager to call me back and have yet to receive a call. Poor management, poor service, DO NOT visit this location!!!
Atmosphere: 1
Food: 1
Service: 1
Carla Thomas
We ordered the meal combo 2 of us. Coffee was good tater tots or what ever it is that they serve with the breakfast combo was horrible . My grandkids wouldn't even eat them. They were old freezer burnt or some awful flavor that my friend said smelt like old nasty mop water Over all I will never visit this dunkins again without knowing someone else is regulating there product's Bought 50 munchkins they were okay but the rest went to the birds. We were scared to eat it and scared to bring back. U know cause some people spit in it food when u bring back and u cannot see them remake your food.
Food: 2
Service: 3
Melanie Davis
Everything is always perfect!!!
Estefania Porras
Beautiful remodel, delicious croissants, but the guy at the drive-thru smells awful. I could smell his stench from my car. A food place should have stricter rules regarding employee hygiene.
Atmosphere: 1
Food: 5
Service: 3
Delilah Louise
The best Dunkin in Jacksonville. Efficient with friendly staff. I couldn’t ask for more.
Atmosphere: 5
Food: 5
Service: 5
Abbigail Ackerman
There is a massive heat wave happening right now where the heat index is over 110 degrees Fahrenheit. I was having a heat stroke and came in to this location as it was the closest building I knew I could safely get to and sit down from where I was. I tried to verbalize my situation as I was alone and needed help. The employees all stared blankly and when I asked for a cup of ice to try and cool my body down from the literal heat stroke I was having I was charged $.54 - fine I get it but honestly this was a medical emergency and I barely had the energy to stand let alone walk to the counter and pay. Genuinely could’ve had me pay for the ice after my body was not in shock from a heat stroke. Then to have every employee continue to stare at me while I called for help was just dehumanizing.
May this review be a reminder to everyone to have AN OUNCE of compassion for people especially when it’s hot like it is. I was on the verge of collapsing on the floor and I honestly don’t know if anyone would’ve called the police for help.
Brandon Smith
The staff here is great. One of the best stores in the area!
Went through the drive through to get some food. Was told to park in the parking lot and someone would bring out the food. Had to wait 5 minutes before going inside only to get an incomplete order.
Atmosphere: 1
Food: 4
Service: 1
Ivan Correa
This place is wildy inconsistent. Ive been going here for 10 years, but I think I'm done. Drive 300 feet further and go to Lubis.
Stephanie Everidge
I love this location!! Everyone is very friendly and helpful!! Great customer service 👍
Atmosphere: 5
Food: 5
Service: 5
John Forman
HORRIBLE. I complained a bit about the meal deal setup and then got our hash browns smashed and it also looked to be a half order. One of the sandwiches was also smashed and looked to be short on meat as well. I’ll avoid this place in the future.
Atmosphere: 1
Food: 1
Service: 1
Rob T (CollegeEducationOngoing)
Had close to the if not the most delicuous crossiant w/egg and sausage sandwhich and was perfectly sized along with the best tasting hashbrowns I've ever had. This store in particular has changed so much in the last year and for the better.From smiles increasing , a very clean reaturaunt inside and out to the how we like our cofee here in jax hot hot . They have done an amazing job becoming a great place to eat and have bettered the community with the standard they have maintained . Im vwry impressed! Thank you for being a positive change in Jackonville!
I’ve been a Dunkin’ customer for many years, and it has always been my go-to place for coffee and quick bites. The quality is consistent, the coffee tastes great every time, and the staff is usually friendly and efficient. Dunkin’ feels familiar and reliable, which is why I keep coming back. Thank you for being part of my daily routine for so long!
Atmosphere: 5
Food: 5
Service: 5
At 5:30 am, I went to Dunkin' and placed an order for a black coffee with cream and sugar on the side, as well as a macchiato with two extra pumps of caramel. Upon observing the preparation of my macchiato, I noticed the addition of whipped cream and decided to forego the caramel due to concerns about the drink's accuracy. The barista reacted argumentatively when I mentioned my concerns, so I shared my experience of working at Dunkin' for over a year and the proper way to prepare a macchiato. Despite this, I chose to take the coffee and avoid further discussion. Regrettably, my black coffee was also prepared incorrectly with cream, despite my specific instructions. I am very disappointed and will not be returning to this Dunkin' location.
Atmosphere: 1
Service: 1
Went there to buy a frozen coffee and a cookie butter cloud latte and spend 14 bucks the frozen coffee was good and my daughter didn't like the cookie butter latte I asked the worker of he can change the drink and I was told no. So I told him he if he can add sugar and he said yes but the drink was still nasty. We will never go back to this location. Customer service sucks we were never greeted properly.
Atmosphere: 1
Food: 1
Service: 1
The service here is horrible. I came to this particular location 2-3 times a week and I alway ordered an iced vanilla matcha latte. I would always ask for easy on the ice and they alway filled the cup up with ice. Last week, again in ordered an iced vanilla matcha latte and asked for light ice and it was filled to the the rim
With ice.i never said anything in the past about the drink not having light ice but this time I got out and went inside and asked for it to be remade with light ice. There was a language barrier with the worker I asked to remake my drink, she could not seem to understand what light ice was. After waiting about 10 minutes I was given 1/2 cup of matcha with maybe 3 cubes of ice with whole milk when I asked for almond milk. . I asked for a refund because they could not seem to make it correctly. The guy who works the drive through refused to refund me for the 1/2 cup of matcha unless I gave the drink back. He also refused to give me his name, the manger’s name, corporate’s phone number or the store number. He was extremely rude and gave the worst customer service that I have ever experienced . I contacted corporate and was told I would get a call back in 48 hours and I have yet to receive a call and it has been 4 days. That location will never get my business and will be telling friends and family about my experience so they will not visit either. I spent a lot of money there on a weekly basis and the guy at the drive thru decided to offer poor customer service and loose a loyal customer.i even called the store and left a message for the manager to call me back and have yet to receive a call. Poor management, poor service, DO NOT visit this location!!!
Atmosphere: 1
Food: 1
Service: 1
We ordered the meal combo 2 of us. Coffee was good tater tots or what ever it is that they serve with the breakfast combo was horrible . My grandkids wouldn't even eat them. They were old freezer burnt or some awful flavor that my friend said smelt like old nasty mop water
Over all I will never visit this dunkins again without knowing someone else is regulating there product's
Bought 50 munchkins they were okay but the rest went to the birds. We were scared to eat it and scared to bring back. U know cause some people spit in it food when u bring back and u cannot see them remake your food.
Food: 2
Service: 3
Everything is always perfect!!!
Beautiful remodel, delicious croissants, but the guy at the drive-thru smells awful. I could smell his stench from my car. A food place should have stricter rules regarding employee hygiene.
Atmosphere: 1
Food: 5
Service: 3
The best Dunkin in Jacksonville. Efficient with friendly staff. I couldn’t ask for more.
Atmosphere: 5
Food: 5
Service: 5
There is a massive heat wave happening right now where the heat index is over 110 degrees Fahrenheit. I was having a heat stroke and came in to this location as it was the closest building I knew I could safely get to and sit down from where I was. I tried to verbalize my situation as I was alone and needed help. The employees all stared blankly and when I asked for a cup of ice to try and cool my body down from the literal heat stroke I was having I was charged $.54 - fine I get it but honestly this was a medical emergency and I barely had the energy to stand let alone walk to the counter and pay. Genuinely could’ve had me pay for the ice after my body was not in shock from a heat stroke. Then to have every employee continue to stare at me while I called for help was just dehumanizing.
May this review be a reminder to everyone to have AN OUNCE of compassion for people especially when it’s hot like it is. I was on the verge of collapsing on the floor and I honestly don’t know if anyone would’ve called the police for help.
The staff here is great. One of the best stores in the area!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went through the drive through to get some food. Was told to park in the parking lot and someone would bring out the food. Had to wait 5 minutes before going inside only to get an incomplete order.
Atmosphere: 1
Food: 4
Service: 1
This place is wildy inconsistent. Ive been going here for 10 years, but I think I'm done. Drive 300 feet further and go to Lubis.
I love this location!! Everyone is very friendly and helpful!! Great customer service 👍
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE. I complained a bit about the meal deal setup and then got our hash browns smashed and it also looked to be a half order. One of the sandwiches was also smashed and looked to be short on meat as well. I’ll avoid this place in the future.
Atmosphere: 1
Food: 1
Service: 1
Had close to the if not the most delicuous crossiant w/egg and sausage sandwhich and was perfectly sized along with the best tasting hashbrowns I've ever had. This store in particular has changed so much in the last year and for the better.From smiles increasing , a very clean reaturaunt inside and out to the how we like our cofee here in jax hot hot . They have done an amazing job becoming a great place to eat and have bettered the community with the standard they have maintained . Im vwry impressed! Thank you for being a positive change in Jackonville!
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