Ordered two regular coffees charged for iced coffee. wouldn’t fix their mistake
Atmosphere: 4
Food: 4
Service: 1
Madison Ouellette
I want to preface this by saying I am not upset with the cashiers because it really isn’t their fault. But management needs to do a better job training. I just had an experience where the employee had no idea about anything I was ordering. We had to wait about 5 minutes before anyone even realized we were in the store. The cashier didn’t know what the egg bites were, he didn’t know how many shots of espresso are in a drink, and he couldn’t understand that 2 orders of egg bites meant 2 boxes and not just one order of two. It was a stressful encounter and not fair to the customer or the minimum wage employee.
William Smith
I am a regular customer at this Dunkin' location (12740 Atlantic Blvd STE 200, Jacksonville, FL 32225), and while the products are usually consistent with the brand, the ongoing unprofessional behavior from management has made the atmosphere uncomfortable and deterred me from returning. On multiple visits across day and night shifts, I have witnessed managers yelling at and disrespecting employees in front of customers. Most recently, I overheard a manager gossiping negatively about a specific employee right next to the front counter, in an area easily audible to waiting customers. This repeated pattern of harsh public interactions and gossip creates a tense environment that affects both staff morale and the overall customer experience. Professionalism and respect toward employees are essential in a service business, and I hope higher management takes steps to address this for the sake of the hardworking team and patrons. I only came in that day to get something for me and my grandson
Atmosphere: 1
Food: 3
Service: 3
Michael Boone
Absolute garbage they mess up every order
Food: 1
Service: 1
Hope E
Refused to take my order and there was over an hour left before closing time. Happened multiple times.
Faith Auto Sales
No donuts for veterans! A little disappointed.
Atmosphere: 1
Food: 1
Service: 1
Craig Dangler
The workers here are clearly not running on Dunkin'. They were limping at best. I've seen workers at Goodwill with more hustle and customer service than the so-called workers at this store. Sad! Thank you for your attention to this matter.
Atmosphere: 2
Food: 3
Service: 1
Crisanni H
Got a latte it was nice !
Atmosphere: 5
Food: 5
Service: 5
Kayla Densberger
Drive thru? Amazing. Ordering indoor? AWFUL. Literally avoid it at all costs. The cashier was ignorant. I went inside to avoid the long drive thru and was made late to work anyways. Have some consistency please.
nadine al
Ordered a large pumpkin spice latte and almost a quarter of it was empty and filled with whipped cream. I’ve gotten this order from many different locations and they never shorted me this much on anything. If I’m gonna pay 6 dollars for a coffee fill it up. Never coming to this location again.
I couldn't hear what the Girl working the drive thru was saying so I said can you please turn up the volume, then I heard her clearly. When I got to the windows she acted like she couldn't hear me and she was rude. The last!
Service: 2
Roxanne Jones
This is one of my fav stores and my most frequent. I love everyone in there. I feel like a celebrity when I pull up after using the app. Like yassss it is I, the one who ordered thru the app where you earn points for free stuff!!!💃🏻💃🏻💃🏻
Atmosphere: 5
Food: 5
Service: 5
Bob Meeg
The staff were grumpy and seemed to be a little on the attitude side ,they had to remake my drink cause they didn't listen to my request and the munchkins seemed stale
Atmosphere: 4
Food: 3
Service: 3
Marcio de Jesus Cabral
Patricia really is adorable. Never felt so welcomed in a DD store. She was the best. Very caring and patient. Congratulations to have her.
Service: 5
Jim Locasta
I’ve been coming here for months. Multiple times have seen and heard the manager treat the employees terribly. I’m shocked it still happens. I don’t see a corporate store allowing this so this must be franchised, but they’ve lost me as a customer, I won’t support owners and managers like this.
Ordered two regular coffees charged for iced coffee. wouldn’t fix their mistake
Atmosphere: 4
Food: 4
Service: 1
I want to preface this by saying I am not upset with the cashiers because it really isn’t their fault. But management needs to do a better job training. I just had an experience where the employee had no idea about anything I was ordering. We had to wait about 5 minutes before anyone even realized we were in the store. The cashier didn’t know what the egg bites were, he didn’t know how many shots of espresso are in a drink, and he couldn’t understand that 2 orders of egg bites meant 2 boxes and not just one order of two. It was a stressful encounter and not fair to the customer or the minimum wage employee.
I am a regular customer at this Dunkin' location (12740 Atlantic Blvd STE 200, Jacksonville, FL 32225), and while the products are usually consistent with the brand, the ongoing unprofessional behavior from management has made the atmosphere uncomfortable and deterred me from returning.
On multiple visits across day and night shifts, I have witnessed managers yelling at and disrespecting employees in front of customers. Most recently, I overheard a manager gossiping negatively about a specific employee right next to the front counter, in an area easily audible to waiting customers.
This repeated pattern of harsh public interactions and gossip creates a tense environment that affects both staff morale and the overall customer experience. Professionalism and respect toward employees are essential in a service business, and I hope higher management takes steps to address this for the sake of the hardworking team and patrons. I only came in that day to get something for me and my grandson
Atmosphere: 1
Food: 3
Service: 3
Absolute garbage they mess up every order
Food: 1
Service: 1
Refused to take my order and there was over an hour left before closing time. Happened multiple times.
No donuts for veterans! A little disappointed.
Atmosphere: 1
Food: 1
Service: 1
The workers here are clearly not running on Dunkin'. They were limping at best. I've seen workers at Goodwill with more hustle and customer service than the so-called workers at this store. Sad! Thank you for your attention to this matter.
Atmosphere: 2
Food: 3
Service: 1
Got a latte it was nice !
Atmosphere: 5
Food: 5
Service: 5
Drive thru? Amazing. Ordering indoor? AWFUL. Literally avoid it at all costs. The cashier was ignorant. I went inside to avoid the long drive thru and was made late to work anyways. Have some consistency please.
Ordered a large pumpkin spice latte and almost a quarter of it was empty and filled with whipped cream. I’ve gotten this order from many different locations and they never shorted me this much on anything. If I’m gonna pay 6 dollars for a coffee fill it up. Never coming to this location again.
Restaurantji Recommends
I couldn't hear what the Girl working the drive thru was saying so I said can you please turn up the volume, then I heard her clearly. When I got to the windows she acted like she couldn't hear me and she was rude. The last!
Service: 2
This is one of my fav stores and my most frequent. I love everyone in there. I feel like a celebrity when I pull up after using the app. Like yassss it is I, the one who ordered thru the app where you earn points for free stuff!!!💃🏻💃🏻💃🏻
Atmosphere: 5
Food: 5
Service: 5
The staff were grumpy and seemed to be a little on the attitude side ,they had to remake my drink cause they didn't listen to my request and the munchkins seemed stale
Atmosphere: 4
Food: 3
Service: 3
Patricia really is adorable. Never felt so welcomed in a DD store. She was the best. Very caring and patient. Congratulations to have her.
Service: 5
I’ve been coming here for months. Multiple times have seen and heard the manager treat the employees terribly. I’m shocked it still happens. I don’t see a corporate store allowing this so this must be franchised, but they’ve lost me as a customer, I won’t support owners and managers like this.
Atmosphere: 1
Food: 1
Service: 1
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