Dunkin'
3031 Monument Rd, Jacksonville
(904) 683-5522
Recent Reviews
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Great Pumpkin Chai
Food: 4
Service: 4
If i could give this store specifically a ZERO i would. For years I’ve tried to give this location a standing chance but between it being ran by underage teenagers likely and people who have zero manners OR any type of home training i give up. Between the attitude and eye rolling because THEY mess up your order and the constant behavior of simply being an employee there it’s so unprofessional, even my 6 year old son has picked up on it being in the back seat and said “that girl was really rude”. Do better or get a diff job.
Atmosphere: 1
Food: 1
Service: 1
People are very friendly. Great service but bathrooms are disgusting and broken. Please do not do 80% with a smile.
watch out for that place, I just got un-authorized transaction right after used to purchase coffee.
Terrible service at drive thru don't go
Not doughnuts only make them in the morning, offered a sandwich?
Atmosphere: 2
Food: 2
Service: 2
I walked in wanting to treat myself and to my surprise the were offering waffle tacos!!! How cool is that. It was fresh and crunchy and a really fun experience. I was told these would only be available on weekends and soon they be offering a chocolate dipped version as well. I can’t wait to come back.
Atmosphere: 5
Food: 5
Service: 5
Food is always.
Atmosphere: 5
Food: 5
Service: 5
They do NOT have soap to wash your hands or THEIR hands after using the restrooms. They said they only have hand sanitizer and acted like I was crazy for asking. I will NEVER go to this location again! ?
Atmosphere: 1
Food: 2
Service: 1
Love Potion Icecream was delish. The service was good, especially considering how busy they were.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
We enjoyed our visit so much this morning. The service was super quick and 'Almond' Joy was an absolute pleasure. Her customer service was nothing short of impeccable.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Croissant, Bacon Egg and Cheese
The vibe at the drive-thru was straight-up ghetto, and Joy was mad rude. She straight disrespected me and my Dunkin' app, calling it some third-party scam and accusing me of trying to cop free grub. Lost a loyal Dunkin' app user right here.
Atmosphere: 1
Food: 1
Service: 1
Every time I order on a second party app whether it’s Uber or DoorDash, they forget at least two items. I’ve worked in the food industry for five years now myself I don’t understand how hard it is to get at least 2+ items right every single time )working in the food Industry myself in many different facets for many different years ….)I just wanted my hashbrowns and bagel bites, ….like ten different times….but you guys can never get that right…..it’s your job?…I guess it’s mu fault for ordering through doordash like sorry for finding y’all’s pay….? Just wanted my food at 5am like you guess are ADVERTISED to do??…it’s always this monument location too.. y’all are extremely extremely lazy
Atmosphere: 1
Food: 1
Service: 1
Joy is absolutely outstanding. Every time I come there, she is super sweet to me and she makes my day.❤️❤️
Service: 5
First shift here does an awesome job fast and speedy service the store is decent looking the bathrooms have been a mess before seems like they have trouble with the plumbing
Atmosphere: 3
Service: 5
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