Dunkin'
9978 Old Baymeadows Rd Ste 5, Jacksonville
(904) 646-1077
Recent Reviews
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Good Coffee
Atmosphere: 5
Food: 5
Service: 5
They charge for ice there doughnuts are almost 2.00 and a side of cream cheese almost 2.00 got a doughnut side of cream cheese and ice cup just under 5 bucks lol I'm going to Panera from now on. Get it together Dunkin oh and hash browns are shit they are so gross! Do better
Atmosphere: 2
Food: 2
Service: 1
Gross cheap cake balls and a cup of sugar substitute with some burnt watery coffee for 5x the price of anywhere else š¤®
.... I just don't get it.
Atmosphere: 2
Food: 1
Service: 2
Iād like to take a minute and express how awesome this team is. As someone who visits a Dunkinā nearly everyday, I have experienced the good and bad of Dunkinā locations across the nation, and this location and team are without any doubt one of the best. Friendly, welcoming, food and drinks are always to order, and no matter how busy they are everything is delivered with very little wait.
Atmosphere: 5
Food: 5
Service: 5
Always clean- staff has great customer service skills (yes being nice and having tact is a skill tip if you can they deserve it) food and drinks always come out consistently good I'm super lucky to have such a great location near me shout out to the whole staff
Atmosphere: 5
Food: 5
Service: 5
The owners or family members will even be there behind the counter in their regular clothes and not even acknowledge youā¦.. just hanging out i guessā¦What a joke. Ordered through the app today around 2pm(not busy) came and stood in front of mobile tray for at least 7 min before i was asked what i was waiting for š. Of course there were OTHER people who walked in were greeted anddd serviced before me.
Over 15 minutes in drive thru for the cashier to not even have my order right or ready. Awful.
Service: 1
Incredible service from Allen and his team. He is always super helpful with a smile on his face. Him and his team put the customer first.
Atmosphere: 5
Food: 5
Service: 5
My favorite š dunkin!!!! Love this crew!!! Always greet you with a smile and I never get a wrong order!!!
Atmosphere: 5
Food: 5
Service: 5
Morning shift on 09/02/2025 about 7:40am I walked in wanteing a bagel and asked for it to be lightly toasted they burnt it and itās non edible I go to this place all the time and never have a problem but these workers this morning looked very low energy and didnāt seem like they wanted to be there. I definitely would recommend the manager of this morning to really pay attention to there employees and how they are presenting the food as well as the food should be edible I donāt know why they would think a hard bagel thatās clearly over toasted would be okay to give a customer who clearly asked for lightly toasted as well as it seemed the bagel had been sitting out for awhile it had a stale taste to it.
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
The employees at this location specifically need raises. Each and every one. They are ON IT in the morning. I put in my order, arrive, and it's ready EVERY TIME. It's incredible. I probably only order because I know they are so quick.
Atmosphere: 5
Food: 5
Service: 5
Alan is the best! He remembers my name and order and always greets me with a smile! I know I'm going to have a good morning when Alan is working
Atmosphere: 5
Food: 5
Service: 5
Very pleasant staff and food always fresh
Always clean, customer service is great.
Atmosphere: 5
Food: 5
Service: 5
They remember my order, are quick and courteous as one could ask for at the before crack of dawn times I arrive š
Atmosphere: 5
Food: 5
Service: 5
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