Dunkin'
3430 University Blvd S, Jacksonville
(904) 549-5832
Recent Reviews
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Came here at closing time and they were cleaning and didn’t mind or give me actitud to serve me and make some coffees. Thanks, Gavin and Kristi for the extra mile.
Atmosphere: 5
Food: 5
Service: 5
Came in at the last minute... And ordered a lg iced coffee . Kristy made my coffee and it was amazing . Service was on point. I will definitely be back. And ask for Kristy again!!
Atmosphere: 5
Food: 5
Service: 5
The staff is always professional and welcoming. The Greeting and service with a smile
Atmosphere: 5
Food: 5
Service: 5
I think it’s time for the person taking orders at your facility to find a new job! I’m trying to start my morning off right and this lady is constantly angry. Every single shift!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Very fast service and good customer service thank you!
The ambiance is modern yet cozy, making it a versatile space for dining.
Jacob, greeted me as I opened the door. Fast and friendly. Clean store. Employees worked well as a team. Friendly Southern Christian vibe in the store. Best, Dunkin donuts in the area.
Atmosphere: 5
Food: 5
Service: 5
Very disappointed. Ordered a ham and Swiss croissant and it was burnt. Didn't realize it until I got to work so I wasn't able to take it back and of course they didn't give me a receipt.
On a good note coffee was great as usual
Food: 2
Service: 4
I purchased items before going into work. The order was incorrect. I attempted to call them multiple times to have them fix the order so I could swing by and exchange the item. I called approx 10 times over a span of 4 hours. No one answered. Very disappointed. The new management has been great but this event really is frustrating because my bill was over 20 dollars and I’m todays inflated prices every one is feeling the crunch.
If people have an attitude they should not work there. Stood at the counter waiting patiently. One employee was cooking and another was working the drive through. She asked the guy cooking how long on food he said its going to be a few minutes. So I used this opportunity and said while you are waiting on food you could get me a doughnut. She decided she would just ignore me. This is why brick and mortar retail is dying, employees are not taught customer service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very quick and efficient filling orders from online app. Have gotten to know them and they are very friendly. Wish there was a way that if they are out of a particular donut or item the app would not allow the order to go through with that item. They are quick to substitute whatever you want but when picking up orders for other people that doesn't always work.
I come here almost everyday and enjoy the staff and coffee.
Atmosphere: 5
Food: 4
Service: 5
Service was great, coffee spot on and the donuts were great!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Employees at this location are rude and literally don't know what their doing.
The beach blvd location is 100x better than this one!
Atmosphere: 1
Food: 3
Service: 1
Terrible service.
Cheryl the manager is the best.. out of mostly all the surrounding Dunkin’ Donuts, hands down this is the best one with positive people working .
Atmosphere: 5
Food: 5
Service: 5
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