Dunkin'
6999 Merrill Rd Ste 1, Jacksonville
(904) 743-0300
Recent Reviews
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Keep up the good work with the friendly staff and great customer service.You can never get good customer service anymore, but I always get friendly ladies when I come thru the drive thru.
Atmosphere: 5
Food: 5
Service: 5
It's a shame about the bad service. I ordered a box with 12 donuts and a coffee roll at Uber Eats that didn't arrive. They sent any donut that has no outlet because I didn't like the ones I ordered any less. I called the place and the young woman who speaks Spanish told me to ask for a refund because the Uber driver told her to put what was left there. I didn't know that the driver was the paying customer. The lack of responsibility is too much. First and last time I buy something in this place. Very grateful to the customer service at Uber Eats that solved my problem .
Always the best flavored coffees served with a smile! Carmen is a wonderful employee and always courteous and attentive. Brittany really knows how to run the show!
Parking: Parking is very limited sometimes it's easier to park next door or behind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Lemonade Refreshers, Doughnut, Croissant, Almond Croissant, Muffins, Bagel
Didn't go to this place so therefore can't rate. I was at the UPS store next door.
Parking: Approximately 20 parking spots for at least 3 active businesses.
Good
Kid-friendliness: Si
Atmosphere: 5
Food: 5
Service: 5
I didn't have time to order anything, as I received an urgent call, but the place seemed fine to me. I have to go back so I will tell you
Hate that we live in a time where workers wonβt even take your order theyβll just tell you to use the kiosk at 2pm
Atmosphere: 1
Food: 1
Service: 1
Nash was very friendly and helpful! Great location!
Atmosphere: 5
Food: 5
Service: 5
Service was extremely slow, but this is a very busy location. Tables needed to be wiped down. Very dirty! Our order was wrong, but they fixed it quickly. One of us was not allowed to order something listed on the app (egg and cheese on a bagel), which was very strange. It could only be ordered with sausage or bacon. We ordered it and took the meat off at the table. Every employee we dealt with was very nice and polite. Seating is limited, so you might want to order food and drinks to go. Overall, it was a good experience, and we enjoyed ourselves.
Parking: Hardly any parking and this is a very busy location
Wheelchair accessibility: Literally zero room for a wheelchair in this restaurant!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Bacon Egg and Cheese, Doughnut, Muffins, Bagel
love love love this dunkin!!! the people there are so kind and friendly!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love their hot chocolate
Service: 5
Recommended dishes: Bagel
Bacon egg cheese π₯ was cold The hash browns taste funny like some Chemical products
The glazed π© was not fresh ππ½ππ½ππ½ππ½ππ½βΉοΈ Iβm very disappointed
Parking: Good
My coffee was delicious, and the cashier was professional. Always a nice visit when I frequent the area.
Atmosphere: 5
Food: 5
Service: 5
My go to spot. Always get a consistently good iced coffee. Sometimes the sweet tea isn't always sweet.
Atmosphere: 4
Food: 4
Service: 5
The young man who made my drink was friendly and my ice coffee was great, the young lady who took my order was extremely professional. I came into the facility.
Atmosphere: 5
Food: 5
Service: 5
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