I ordered online two large subs. Said it would be done at 3:15. Walked in the place at 3:02 and went to counter and told staff and manager I was there and they announced to the staff I was there for my order. About 35 min go by, I see 5 or more customers come in, order, get their food, and sit down and eat. So, frustrated, I went and asked where my food was, every staff member looked at me like who are you, then asked my name and they began frantically looking for my order, and yes, the manager that I spoke to when I first came in , is part of this crew that had no idea where my food was, then a young man finds my bag that fell behind the toaster and proceeds to hand me my food and manager standing right there says nothing. I get my food and go to open it and the food was cold and soggy and inedible. I have messaged corporate twice and they still have not responded and it's been days. I do not recommend this place at all. Oh, on top of it, when I messaged corporate they kicked my submission put due to using profanity, all I said was a cuss word that was not directed to people or anything like that. Since then, I have made two more submissions to corporate and all I get is silence, I just want my money back and let everyone know this company has proven to be unreliable and won't hold its employees countable for their actions. On top of not allowing me to execute my right of freedom of speech. I have never been so disgusted with a place... as far as I know , since they don't hold employees countable for actions, they could have picked their nose and then made the sandwich for all I know, that's how much faith I now have in this place.
Atmosphere: 1
Food: 1
Service: 1
Nicole
Besides Subway, this is my go-to spot for sandwiches. I was eating here so much. I had to sign up for their rewards program. When they get busy, there can be a little bit of a wait, but most of the time. I am in and out.
Atmosphere: 4
Food: 5
Service: 4
Mike
Quite conflicted. Placed an order online. Showed up roughly 30 minutes later to find the lobby full of ~10 customers waiting, no food, no one eating and my order not even in process yet. Another customer walked in to order food and he was rudely turned away because they weren't accepting walk in orders. Since when does this happen?? I understand they are busy, however they had at least 5 people making sandwiches on the line. Something isn't right here. I'd be pissed if I was turned away from ordering by walking in and would very likely never return esp when I'm rudely told they won't take my order. Seriously??? I expect more from Firehouse here. They need to work on their customer service interactions and order management services. Food is always great though but service is always an important factor on whether or not I continue to return...
Atmosphere: 2
Food: 5
Service: 2
Robert Eggleston
Busy location. Subs same as other Firehouse locations.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Virginia Honey Ham
The Jacksonville Baby Company
Love me some Firehouse. This location is usually pretty quick and never had any issues with my food (thankfully). The parking lot is kinda small and congested and hard to get in and out of at busy times.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Club on a Sub
Aaron Cluett
Lazy, rude, and inefficient. About what you would expect from this sort of place.
Atmosphere: 1
Food: 3
Service: 1
Gregory Brown
Great service, great greeting ? and the atmosphere is a great nice place to sit and enjoy your food ? great job..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club on a Sub
Tina C.
Great customer service and employees were quick with getting the food out. Inside of restaurant was clean and condiment table was stocked. Food is always good!
Stephanie Magnus
They were running a pricing special but couldn't figure out how to sell it so we ended up paying more than advertised. I submitted the provided survey and requested to be contacted. At this point I have been waiting a week.
Atmosphere: 4
Food: 5
Service: 1
Ricky Duckworth
Just terrible waited 30+ minutes on 1 sandwich wasn’t even very busy have 5 people back behind the counter looking like they are working constantly but you look back there and they are really just standing there pacing back in forth making it seem as they are working.
My order was a to go order. When I got home to eat dinner this is what I saw. I have no Italian dressing or mustard on my sandwich as stated on the menu. The bread was not fresh. They put way to much mayo for my liking. They also had a customer on the phone asking for a manager but the manager didn't want to take the call and the employee taking our order said I can be the manager. Very unprofessional.
Ren B.
4th time I've now not gotten ANY of the pickles I've ordered. Food is not bad. Had way better Firehouse subs than here though. Time to pick a new one.
John Markon
They have the best sandwiches on the market, their people are always friendly, and they beat their competition for cleanliness and hygiene.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Atialx
When ordering girl at register seemed like she didn’t want to be there, then made it awkward when ordering with her. She seemed annoyed and didn’t put the toppings I asked for. Also I guess they read to put tomatoes in ?
Drew
6pm on a Sunday, 5 staff working, took 25 mins for one sandwich.
I ordered online two large subs. Said it would be done at 3:15. Walked in the place at 3:02 and went to counter and told staff and manager I was there and they announced to the staff I was there for my order. About 35 min go by, I see 5 or more customers come in, order, get their food, and sit down and eat. So, frustrated, I went and asked where my food was, every staff member looked at me like who are you, then asked my name and they began frantically looking for my order, and yes, the manager that I spoke to when I first came in , is part of this crew that had no idea where my food was, then a young man finds my bag that fell behind the toaster and proceeds to hand me my food and manager standing right there says nothing. I get my food and go to open it and the food was cold and soggy and inedible. I have messaged corporate twice and they still have not responded and it's been days. I do not recommend this place at all. Oh, on top of it, when I messaged corporate they kicked my submission put due to using profanity, all I said was a cuss word that was not directed to people or anything like that. Since then, I have made two more submissions to corporate and all I get is silence, I just want my money back and let everyone know this company has proven to be unreliable and won't hold its employees countable for their actions. On top of not allowing me to execute my right of freedom of speech. I have never been so disgusted with a place... as far as I know , since they don't hold employees countable for actions, they could have picked their nose and then made the sandwich for all I know, that's how much faith I now have in this place.
Atmosphere: 1
Food: 1
Service: 1
Besides Subway, this is my go-to spot for sandwiches. I was eating here so much. I had to sign up for their rewards program. When they get busy, there can be a little bit of a wait, but most of the time. I am in and out.
Atmosphere: 4
Food: 5
Service: 4
Quite conflicted. Placed an order online. Showed up roughly 30 minutes later to find the lobby full of ~10 customers waiting, no food, no one eating and my order not even in process yet. Another customer walked in to order food and he was rudely turned away because they weren't accepting walk in orders. Since when does this happen?? I understand they are busy, however they had at least 5 people making sandwiches on the line. Something isn't right here. I'd be pissed if I was turned away from ordering by walking in and would very likely never return esp when I'm rudely told they won't take my order. Seriously??? I expect more from Firehouse here. They need to work on their customer service interactions and order management services. Food is always great though but service is always an important factor on whether or not I continue to return...
Atmosphere: 2
Food: 5
Service: 2
Busy location. Subs same as other Firehouse locations.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Virginia Honey Ham
Love me some Firehouse. This location is usually pretty quick and never had any issues with my food (thankfully). The parking lot is kinda small and congested and hard to get in and out of at busy times.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Club on a Sub
Lazy, rude, and inefficient. About what you would expect from this sort of place.
Atmosphere: 1
Food: 3
Service: 1
Great service, great greeting ? and the atmosphere is a great nice place to sit and enjoy your food ? great job..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club on a Sub
Great customer service and employees were quick with getting the food out. Inside of restaurant was clean and condiment table was stocked. Food is always good!
They were running a pricing special but couldn't figure out how to sell it so we ended up paying more than advertised. I submitted the provided survey and requested to be contacted. At this point I have been waiting a week.
Atmosphere: 4
Food: 5
Service: 1
Just terrible waited 30+ minutes on 1 sandwich wasn’t even very busy have 5 people back behind the counter looking like they are working constantly but you look back there and they are really just standing there pacing back in forth making it seem as they are working.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My order was a to go order. When I got home to eat dinner this is what I saw. I have no Italian dressing or mustard on my sandwich as stated on the menu. The bread was not fresh. They put way to much mayo for my liking. They also had a customer on the phone asking for a manager but the manager didn't want to take the call and the employee taking our order said I can be the manager. Very unprofessional.
4th time I've now not gotten ANY of the pickles I've ordered. Food is not bad. Had way better Firehouse subs than here though. Time to pick a new one.
They have the best sandwiches on the market, their people are always friendly, and they beat their competition for cleanliness and hygiene.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
When ordering girl at register seemed like she didn’t want to be there, then made it awkward when ordering with her. She seemed annoyed and didn’t put the toppings I asked for. Also I guess they read to put tomatoes in ?
6pm on a Sunday, 5 staff working, took 25 mins for one sandwich.