Firehouse Subs Cassat

Thank you for wonderful service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Subs

Yeah come up there tell him how I want the sub I pay extra to add bacon and pepperoni I'm allergic to mayonnaise that put mayonnaise all over the sub they did not even toast the sub I call up there the manager said she took the order personally and she messed it up and then she literally set the phone down and I've been on hold for 15 minutes and I don't even know where she went she's never came back to the phone so now in my paying 20 something dollars for my sub I can't eat it cuz I'm allergic to mayonnaise I can't get it remade because the manager set the phone down I would like to store manager to call me

Atmosphere: 1

Food: 1

Service: 1

Excellent, but we wanted a side pickle. All good though.

Atmosphere: 5

Food: 5

Service: 5

Great all around, hook and ladder on garlic was delicious 😋

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Hook & Ladder, Garlic Bread, Virginia Honey Ham, Subs

Fast and good subd

Atmosphere: 5

Food: 5

Service: 5

Great service from all team members at this location.

Atmosphere: 5

Food: 5

Service: 5

Love this location. Always fresh, and good customer service.

Atmosphere: 5

Food: 5

Service: 5

Clearly clean excellent customer service.

Kid-friendliness: My kids felt safe throughout the visit

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Sub, Subs

Parking: Plenty of space

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Subs

Lately the brisket has been fattier than usual... But other than that it's always good.

Atmosphere: 5

Food: 5

Service: 5

Great

Atmosphere: 5

Food: 5

Service: 5

We pre ordered, and our order was right on time. No problem.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Subs

Cashier's are always pleasant, food is always on point and it doesn't take forever to get your food

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Club on a Sub, Sub on a Club Sub, Mac Cheese, Hook & Ladder, Loaded Potato Soup, Hook & Ladder Combo

Love this location. Everyone is always so nice. The restaurant is clean and you just can’t go wrong with the hook and ladder. One of my favorite places for lunch!

Atmosphere: 5

Food: 5

Service: 5

Last year I ordered a sub online. When I got to the store they told me it wasn't available. I got into a verbal altercation with Dee but the manager and area manager helped resolve it.
+++I order literally everyday the same thing. H&L with double meat and cheese

Today I went there for my same order. There was not double meat. I approach the manager Cristal who agreed the sandwich was not right. She proceeded to remake the sandwiches.
Ms Dee then starts to talk out loud enough for me to hear her across the restaurant telling me she doesn't like me. +++At this point i started recording video on my phone+++the following actions by Ms Dee. Ms Dee was telling me she doesn't like me, she flicked me off, she called me BOY several times. Telling a customer that literally buys a $14.00 sandwich daily monday thru friday that I'm the problem. Other customer continued to tell her she needed to calm down but she refused. Continuing to insult and belittle me in front of the store. I repeatedly asked her name and was told I would not get it. Eventually the manager Cristal gave it to me.
I've escalated this to the people I know within corporate but I'm also awaiting the area managers call to see if I can handle this in the order the restaurant would like it to be handled.
Once resolved I will be more than happy to adjust my review because the rest of the store doesnt need one bad apple to spoil what is normally a great experience.
Or I can upload the video..........

It looks like 2 months ago Bre Johnson gave almost the same review as I about the same person. How is this location keeping an employee that calls the customer's B++++ and flicking those customers off???????

EDIT: Since the placement of this review. I am OVERJOYED to continue to go to this establishment. The employee in question is no longer there and upper management took it upon themselves to contact me directly with their solutions of which I was in full agreeance with. Noone should ever pay as much money as I had and get ripped off by ONE BAD EMPLOYEE because of their "feelings about you" They should do their job regardless. I'm happy that I could help get this resolved and judging from previous reviews it was a long time coming for this individual. Hopefully this individual learns a valuable lesson and carries that lesson on to their next job and realize that the customer is the reason you are there, not because you are owed something.......FAFO.....

Atmosphere: 5

Food: 5

Service: 5