Firehouse Subs Cassat

Terrible customer service one of the employees think his name was Mike had a terrible attitude while I'm ordering my food yelling at me because I wanted to downsize my price was over 30 dollars for 2 subs. Rushing me with my order with one customer behind me, food was delicious but the customer service was pour.

Food: 4

I’ve been a regular customer at this location for a long time, but the atmosphere has completely changed recently. The staff used to be friendly and organized, but now it feels uncomfortable and unprofessional. Orders are often wrong, and the attitude from management is dismissive rather than helpful. There’s a clear lack of leadership and respect in the workplace, which affects both the employees and the customers. It’s disappointing to see a place I used to enjoy visiting go downhill like this.

Atmosphere: 1

Food: 1

Service: 1

Went in there today.For lunch staff was very slow.Nonchalant
The restaurant was dirty the staffer's not using gloves, all around poor customer service
10/18/25 @ 1645hrs

Atmosphere: 1

Food: 1

Service: 1

I am so tired of the male manager at this store. Constantly getting orders wrong. Rude to customers. It seems like he always makes everyone else on the shift do all the work while he just goofs off. Not to mention the extremely inappropriate conversations I overhear him having with the team members, some of which are minors who have audibly expressed that they aren’t comfortable with what he is saying to them. Absolutely unacceptable behavior. I’ve been coming into this firehouse at least once a week for a year and have never seen it decline as much as it has since this man has been hired. Not to mention the sexual comments he makes about women he finds attractive when they enter the store! Really great leadership firehouse!

Edit: I intended this review for the firehouse on 103rd street. I’ve never been to the cassat store.

Atmosphere: 2

Food: 3

Service: 1

I ordered a meal, they ignored me treated me like garbage and then when I got it, they gave me mustard i asked none of, they gave me a pickle ON MY SANDWICH WHICH I ASKED IT TO NOT BE ON BEVAUSE IM ALLERGIC. I hope yall get sued or corporate I vestiges yall for unprofessional staff

Atmosphere: 1

Food: 1

Service: 1

Excellent

Atmosphere: 5

Food: 5

Service: 5

I needed a quick bite, very friendly customer service and food was delicious today.

Atmosphere: 5

Food: 5

Service: 5

Great little spot! Subs were super tasty and still fresh even though we ordered ahead online. Loved it

Atmosphere: 5

Food: 5

Service: 5

The 2 women working are ALLSTARS! Thank you!

Atmosphere: 5

Food: 5

Service: 5

Always good service and good food

Atmosphere: 5

Food: 5

Service: 5

Everything was ready on time when I came in to pick up, and the staff was extremely nice! Perfectly made sandwiches as ordered!

Atmosphere: 5

Food: 5

Service: 5

Took 15 minutes to even be spoken to by someone behind the counter. This for an order that showed ready for pick up 5 minutes before I got here. Finally spoke with someone and was told it would be 15 minutes or so before it was ready. All the while I watch 2 different couples and another a mom and son walk out cause no one could bother to take their orders. Staff just let them stand at the counter till the left. Im not a delivery person im just picking up my own online order. But I couldn't be more offended. Oh there's another 2 women leaving. What a joke. Last time my family will ever eat at firehouse. Also probably not good for staff to argue and not understand how to make the subs nor swear in front of customers. 3 grown men cant produce 2 sandwiches as of now in 40 minutes. Hey but at least they are enjoying their food from sonic. While we all wait. Great job firehouse.

Atmosphere: 1

Food: 1

Service: 1

Fast friendly service

Atmosphere: 5

Food: 5

Service: 5

I came into the restaurant at 6:30pm on Monday June 16th and was greeted by a young lady name Jalasha. She was super kind and respectful and made me a delicious Hero sub. The service was fast restaurant was clean & the food was top- notch. Shoutout to Jalasha!

Atmosphere: 5

Food: 5

Service: 5

Courtney was so nice and helpful

Atmosphere: 5

Food: 5

Service: 5