Firehouse Subs Baptist Downtown

If I could leave 10 stars, that is what I would give to this establishment! They went above and beyond what any restaurant I have been to in a long time. I have a severe (epi pen) gluten allergy due to Celiac. Eating out is an extremely hard and often disappointing endeavor. I took the risk and off chance, after hearing Firehouse had a gluten free roll. Immediately I was greeted by the gracious, friendly and helpful staff. I explained my situation. Within seconds, it was spread across the staff and I was treated to the most amazing care. They insured that not only would my food be prepared with safety and attention to gluten-free, but presented to me personally. In these days, with customer service taking a backseat to rudeness and profit, I take a bow and tip my hat in respect to the Firehouse Sub staff at Baptist Medical Center Downtown. You deserve kudos from all you serve. Thank you.
Stephanie

Does not honor Veteran’s day deal.

Service: 1

Didn't have any problems with my order and it was made pretty quick. Didn't know they had Breakfast but I assume it's only because of the Hospital. Still looked good though.

Atmosphere: 5

Food: 5

Service: 5

The three ladies fixing the food gossiped so much that they screwed up my order and took forever . My hook and latter was soggy , they gave me a tiny sliver of a pickle. And the way they cut it showed that they were more focused on their conversation than making the food properly. Ladies please do better. Side note the gentleman taking the orders was kind professional and efficient.

Great taste highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Options more limited than other locations and was nervous based on reviews, but happy I tried Stephanie H. the grill cook was very friendly and is perfect for a location at a hospital, seems like most people here are friendly so was great.

Atmosphere: 5

Food: 4

Service: 5

Good job!

Atmosphere: 5

Food: 5

Service: 5

Please fix how the salads are now displayed for pick up - I hate that I cant see what I am getting. I thought I was getting a fire house salad with meat but there are no meat - and this was after referencing the pictures that was by the display cabinet. And I feel like it is inappropriate to be opening tops to see what is inside.I also dislike that the to-go station is NEVER open.

Atmosphere: 3

Food: 1

Service: 3

Options more limited than other locations and was nervous based on reviews, but happy I tried Stephanie H. the grill cook was very friendly and is perfect for a location at a hospital, seems like most people here are friendly so was great.

Atmosphere: 5

Food: 4

Service: 5

Extremely well run

Atmosphere: 5

Food: 5

Service: 5

The women who took our order was amazing. Aside from that everything was terrible. Sandwiches were not made correct and when we brought it back I was basically told that we were wrong . We had three people trying to tell us what it was "suppose" to be. After having it remade it was still wrong. This place is a chaotic mess! Will not be returning.

Atmosphere: 2

Food: 1

Service: 1

I have been in this established multiple times and today was the worst ever it's is 4:08pm September 19, 2023. It was a young lady in there first she already had a nasty attitude like she was mad I came in when I walked up her response was What you want and before you order come pay for whatever you get cause I don't want to make the food for nothing. She always has an attitude I have complained before and nothing happen she still there I have witness who says the same thing. Now I need the number to the actual owners or who is over the franchise because this is not right. Next time I'm calling the health department and the news since nobody cares how they franchise is run. I will be waiting on a response in 24 hrs or I'm taking the next step

Atmosphere: 1

Service: 1

My friend & I got lunch @ fire house subs at Baptist hospital because we had an appointment there. They were not terribly busy but were very slow. We both got medium hero sandwiches. My friend gets more vegetables in her sandwich than I do but a few hours after eating this I was so sick, throwing up. I contacted my friend she said she too was sick. When people vomit after eating your food, the health department needs to find out why. Will never eat here again.

Atmosphere: 2

Food: 1

Service: 2

My wife got the ny steamer but they were out of corned beef and said it would get extra pastrami but I don’t think it did or the regular comes with just a few pieces. For the price it really isn’t worth it. It was $38 for 2 large sub combos. Better than most hospitals food though and I didn’t have to drive. Staff was awesome.

Atmosphere: 5

Food: 4

Service: 5

This has to be the slowest Firehouse ever!! They have no priority of getting peoples their food! They move so slow with multiple people waiting. One person making subs! They all act like you're bothering them to do their job! It should NEVER take over 30 mins to get a sub. People are on their breaks. Terrible.

Food: 4

Service: 1