Five Guys

I have never had a good experience at a five guys restaurant before. From the food being prepared bad, to a location forgetting to put meat on my to go hamburger, I’ve just despised this franchise. However, this time I have a different opinion. My girlfriend was hungry and wanted to get fries and a shake. I decided to get something as well. The food was very flavorful and the fries were cooked and seasoned to what I would consider perfection. I still feel it is very overpriced but this location ran things smoothly and took care with the cooking of the burgers and fries . Well done.

Atmosphere: 4

Food: 5

Service: 5

Had only not a great welcoming from a guy called Travis at the Town Center location but they also delivered great service and great food. November 14, 2025 good team in play. Thank you for making BURGERS GREAT!

Food: 5

Same great food you would expect from any Five Guy's. Staff is very friendly. It is a great location.

Atmosphere: 5

Food: 5

Service: 5

I ordered food from here tonight 9/20 at 6:30pm I was told it would be ready in 8-12 minutes and left my house. Arrived at the store at 6:40ish and proceeded to wait until 7pm when I finally asked if my food was about ready and they had not even started on it. They started it then tried to give me my food and send me on my way without my 2 milkshakes so after a brief argument they said okay and came back with only 1 shake and we’re done. So after another brief argument and the employee being extremely rude and having an attitude with me because I wanted my 2nd milkshake I paid for and you are paid to make. I understand forgetting stuff, I understand having even a bad day but this was completely uncalled for, neglectful and horrible customer service. For the amount of money I spent they should be able to pay the employees fair enough wages that they can make a milkshake without getting into a petty argument with someone about it. I will not be returning to this particular store service is slow and horrible.

Atmosphere: 1

Food: 3

Service: 1

It was ok, seems like the food from five guys has kinda slacked off, not add great as it was or the newness wore off, which makes it hard top swallow $25.00 for a burger fries and a coke.

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Cheeseburger

Warm welcome as soon as we were in the door, ridiculously fast, friendly service. Best Burger I've having ages. We need one in St Augustine!

Atmosphere: 5

Food: 5

Service: 5

I didn’t get my food.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Little Cheeseburger, Large Fries

Good food but managers could be trained better and be respectful to their own employees saw a manager snatching a shake from an employee like she was incompetent. And when she asked him not to she was reprimanded. Disgusting.

Atmosphere: 2

Food: 3

Service: 1

Very disappointed with my service on today! I am extremely big on customer service and believe a business thrives based on the way they handle their customers and integrity is most important aswell. To make a long story short I advised part of my order was incorrect and instead of investigating the situation further, I was pretty much told the receipt states what was ordered
However, the cashier did not document the order correctly. Come to find out I am speaking with the manager about this situation, and instead of an apology he states I can get back in line and order what I am requesting. I honestly could not believe it. Most definitely would suggest management to attend customer service classes to help foster a better customer experience. Some naturally have a niche for customer service, other's need assistance. Please assist

Had lunch delivered today. Hot and fresh! Did not disappoint. Highly recommend.

Atmosphere: 5

Food: 5

Service: 5

I LOVE THIS PLACE!!!
I have eaten here many times the past 3 yrs. Once I tried the burger & fries I was hooked. And the extra large serving of fries! Don't get me started!
My husband also liked it very much. Altho he has sinced passed away, I remember his reaction. He could tell, as I can, that the food is fresh.
Trying different toppings on the burger and the various milk shake and soft drink flavors is fun and delish!!!
Good job guys!!! See ya soon!!!

Atmosphere: 5

Food: 5

Service: 5

Just not as good as it used to be

Food: 2

Really good and clean

Atmosphere: 5

Food: 5

Service: 5

Great service overall.

Atmosphere: 5

Food: 5

Service: 5

I love their burgers, they have a different touch than the others. Congratulations!

Atmosphere: 5

Food: 5

Service: 5