Unsatisfied Customer… just left after finally asking for a refund… RUDE and unorganised staff couldn’t finish a simple order. I placed an order and they start until 10 minutes later. This my THIRD bad experience!!!!
Atmosphere: 1
Food: 1
Service: 1
Nhii Nhii
Staffs is unfriendly, have attitude, didn’t pack order to go for customers. Should have not left tips.
Atmosphere: 3
Food: 3
Service: 1
Ugne hernandez
FOR THE OWNER!!!!! Don’t get me wrong I love this place but the service is beyond slow!!!! I placed an order online . The way the business is being ran is unprofessional, and honestly the business will not last. It’s one thing to be slow to make an açaí bowl but it’s another to walk into a business without being greeted within 5 minutes. Whoever the manager is here or the owner needs to step it up. Imagine ordering an açaí bowl that legit takes 15-20 minutes to make.
Atmosphere: 4
Food: 4
Service: 1
Rebekah Weisman
I’ve had several frustrating experiences at this location. On multiple occasions, I’ve placed an online order well in advance—over 30 minutes prior—only to arrive and find that it hasn’t even been started. Meanwhile, several staff members are often on their phones and not engaged. On one visit, I came to place an order in person and watched as an employee saw me and literally ducked into the back.
While the food is high quality, it simply doesn’t make up for the consistent lack of professionalism and disregard for customers’ time.
Atmosphere: 2
Food: 4
Service: 1
Raechelle Gretencord
Best bowls I have ever had. so fresh and delicious!! We will definitely be back soon!!
Proud Proud
The staff was amazing ,even with all the construction challenges around they maintain positive attitudes. The poke nachos top tier omg. I would highly recommend
Atmosphere: 5
Food: 5
Service: 5
Jara E
Extremely rude and unprofessional. My order was wrong and when brought to their attention they told me I would have to buy a whole other one…. As if it’s my fault they got it wrong. I think Italian toast sounds a lot different than LOX toast. Then proceeded to forget my drink as well 😂. This is the 2nd time I’ve been with my order wrong and no attempt to fix it. Miss chin hair was rude as can be and clearly can’t comprehend taking orders.
Atmosphere: 1
Food: 1
Service: 1
Jaye
Really hate to leave a bad review as I am a loyal customer. However, today I had an unpleasant experience at this location. I walked in and ordered my go to açaí bowl(s). I typically add or take away certain toppings. Today, I added peanut butter to both of my bowls with was a $2 up charge, no biggie as I usually receive what I paid for. I got my bowls and one bowl wasn’t done correctly and both of my bowls didn’t even have a tablespoon worth of peanut butter. I walked back in to point out the error and request additional peanut butter as I paid $2 to get. Well, the two young ladies looked at me like I was silly stating this is the normal amount they give and it will be extra to add more. Paying $4 per bowl for PEANUT BUTTER is absurd. As previously stated, I am a loyal customer and I’ve never had this experience before and always get what I’ve paid for like we all should as customers! This matter was so petty, I just walked out. This was disappointing as a returning customer and very upset that my bowls were not prepared as they are typically prepared.
Atmosphere: 2
Food: 3
Service: 1
Jill Fletcher
Everything was great. Hoping they will add salads to the menu!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Acai
Shaun Taylor
Açaí berries frozen most wasn’t frozen all way most was sitting out to long! I throw up 3 hrs later! Can win for losing in I was trying it health in still get sick!!! First time was amazing bowl ! Second time bowl had no love in it went on a Saturday!
I’m here regularly and the entire staff is amazing! These girls go above and beyond to make sure my custom açaí bowl is perfect every time. Great atmosphere, very cool ambiance, wonderful healthy food options and the best açaí bowl I’ve ever had!
Atmosphere: 5
Food: 5
Service: 5
Penny Maddux
After ordering a hot coffee I received a cold coffee. It took 25 minutes to get it replaced with the correct order and an additional 62 cents when I asked for more honey. Seriously! Do better
Atmosphere: 3
Food: 1
Service: 1
Bailey Rawlinson
Exceptionally bad service from whoever was on shift and managing from afar this evening, 4/4/25. Their service is typically not great or efficient but the smoothies and poké bowls have mostly compensated for it. However, we just had such a bad experience with their staff that we won’t be returning to this location. On top of their inefficiency and unprofessionalism, they just really do not care about what they’re doing or how they do it. The shift lead took no accountability for their team’s poor handling of a situation that was very much their fault. Very disappointed.
Atmosphere: 1
Service: 1
Quin Tutor
I was given the wrong email by the staff since there is no manager on site to talk. And there is no manager number so they cannot directly handle any issues.
Here’s my email:
As a regular customer who visits your store multiple times a week, I’m extremely disappointed by the way I was treated during my last visit.
I waited over 15 minutes for a single smoothie while the staff, who were clearly not busy with customers, focused on cleaning and other non-urgent tasks instead of making my order. When I finally spoke up, I was told I had to choose between a refund or the smoothie — as if receiving what I paid for in a reasonable amount of time was asking too much. That response was unprofessional, dismissive, and frankly insulting
To make things worse, I tried calling the store beforehand, and the phone line didn’t work — which I’ve noticed has been an ongoing issue. If customers can’t reach the store and also can’t rely on decent in-person service, that’s a serious problem.
This isn’t the first time service has been slow, but it’s the worst it’s been. I’ve continued coming back out of loyalty, but I won’t keep supporting a business that treats its regulars this way.
I’d appreciate a direct response explaining how you plan to address this — both with your staff and with me.
Atmosphere: 5
Food: 5
Service: 1
Debra Johnson Chin
Fantastic smoothies and bowls, Poke too. It does take time to make your order so be ready, or if you are in a hurry pre order. Nice seating inside and out.
Unsatisfied Customer… just left after finally asking for a refund… RUDE and unorganised staff couldn’t finish a simple order. I placed an order and they start until 10 minutes later. This my THIRD bad experience!!!!
Atmosphere: 1
Food: 1
Service: 1
Staffs is unfriendly, have attitude, didn’t pack order to go for customers. Should have not left tips.
Atmosphere: 3
Food: 3
Service: 1
FOR THE OWNER!!!!! Don’t get me wrong I love this place but the service is beyond slow!!!! I placed an order online . The way the business is being ran is unprofessional, and honestly the business will not last. It’s one thing to be slow to make an açaí bowl but it’s another to walk into a business without being greeted within 5 minutes. Whoever the manager is here or the owner needs to step it up. Imagine ordering an açaí bowl that legit takes 15-20 minutes to make.
Atmosphere: 4
Food: 4
Service: 1
I’ve had several frustrating experiences at this location. On multiple occasions, I’ve placed an online order well in advance—over 30 minutes prior—only to arrive and find that it hasn’t even been started. Meanwhile, several staff members are often on their phones and not engaged. On one visit, I came to place an order in person and watched as an employee saw me and literally ducked into the back.
While the food is high quality, it simply doesn’t make up for the consistent lack of professionalism and disregard for customers’ time.
Atmosphere: 2
Food: 4
Service: 1
Best bowls I have ever had. so fresh and delicious!! We will definitely be back soon!!
The staff was amazing ,even with all the construction challenges around they maintain positive attitudes. The poke nachos top tier omg.
I would highly recommend
Atmosphere: 5
Food: 5
Service: 5
Extremely rude and unprofessional. My order was wrong and when brought to their attention they told me I would have to buy a whole other one…. As if it’s my fault they got it wrong. I think Italian toast sounds a lot different than LOX toast. Then proceeded to forget my drink as well 😂. This is the 2nd time I’ve been with my order wrong and no attempt to fix it. Miss chin hair was rude as can be and clearly can’t comprehend taking orders.
Atmosphere: 1
Food: 1
Service: 1
Really hate to leave a bad review as I am a loyal customer. However, today I had an unpleasant experience at this location. I walked in and ordered my go to açaí bowl(s). I typically add or take away certain toppings. Today, I added peanut butter to both of my bowls with was a $2 up charge, no biggie as I usually receive what I paid for. I got my bowls and one bowl wasn’t done correctly and both of my bowls didn’t even have a tablespoon worth of peanut butter. I walked back in to point out the error and request additional peanut butter as I paid $2 to get. Well, the two young ladies looked at me like I was silly stating this is the normal amount they give and it will be extra to add more. Paying $4 per bowl for PEANUT BUTTER is absurd. As previously stated, I am a loyal customer and I’ve never had this experience before and always get what I’ve paid for like we all should as customers! This matter was so petty, I just walked out. This was disappointing as a returning customer and very upset that my bowls were not prepared as they are typically prepared.
Atmosphere: 2
Food: 3
Service: 1
Everything was great. Hoping they will add salads to the menu!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Acai
Açaí berries frozen most wasn’t frozen all way most was sitting out to long! I throw up 3 hrs later! Can win for losing in I was trying it health in still get sick!!! First time was amazing bowl ! Second time bowl had no love in it went on a Saturday!
Restaurantji Recommends
I’m here regularly and the entire staff is amazing! These girls go above and beyond to make sure my custom açaí bowl is perfect every time. Great atmosphere, very cool ambiance, wonderful healthy food options and the best açaí bowl I’ve ever had!
Atmosphere: 5
Food: 5
Service: 5
After ordering a hot coffee I received a cold coffee. It took 25 minutes to get it replaced with the correct order and an additional 62 cents when I asked for more honey. Seriously! Do better
Atmosphere: 3
Food: 1
Service: 1
Exceptionally bad service from whoever was on shift and managing from afar this evening, 4/4/25. Their service is typically not great or efficient but the smoothies and poké bowls have mostly compensated for it. However, we just had such a bad experience with their staff that we won’t be returning to this location. On top of their inefficiency and unprofessionalism, they just really do not care about what they’re doing or how they do it. The shift lead took no accountability for their team’s poor handling of a situation that was very much their fault. Very disappointed.
Atmosphere: 1
Service: 1
I was given the wrong email by the staff since there is no manager on site to talk. And there is no manager number so they cannot directly handle any issues.
Here’s my email:
As a regular customer who visits your store multiple times a week, I’m extremely disappointed by the way I was treated during my last visit.
I waited over 15 minutes for a single smoothie while the staff, who were clearly not busy with customers, focused on cleaning and other non-urgent tasks instead of making my order. When I finally spoke up, I was told I had to choose between a refund or the smoothie — as if receiving what I paid for in a reasonable amount of time was asking too much. That response was unprofessional, dismissive, and frankly insulting
To make things worse, I tried calling the store beforehand, and the phone line didn’t work — which I’ve noticed has been an ongoing issue. If customers can’t reach the store and also can’t rely on decent in-person service, that’s a serious problem.
This isn’t the first time service has been slow, but it’s the worst it’s been. I’ve continued coming back out of loyalty, but I won’t keep supporting a business that treats its regulars this way.
I’d appreciate a direct response explaining how you plan to address this — both with your staff and with me.
Atmosphere: 5
Food: 5
Service: 1
Fantastic smoothies and bowls, Poke too. It does take time to make your order so be ready, or if you are in a hurry pre order. Nice seating inside and out.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Acai
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