Hot Wok

They messed up my order so bad then blamed me. I’m trying to take care of a family members that just had a major I had to go back to the restaurant twice!

Atmosphere: 1

Food: 1

Service: 1

very bad food. Chicken was cooked yesterday or two days ago?

The place is a hit or miss, mostly MISS!
Missed opportunity to cook the food decent the first time

Missed opportunity to make a correction without hassles of bringing the food back and receipt, even if I just left there and they remembered the order.

Missed 3 opportunities to do well and the female manager was curt and made me feel as though I wasn’t worthy as a customer. I brought back the food to show it was burnt, it was large order of egg foo young, the patties were dark brown and once I got home I had to call and other 15 minutes of hassles and all I wanted to do is let them know to do better.

They demanded the return of the food but I had driven home and was tired and ready to enjoy dinner and couldn’t. I returned it the following day as I promised but I had to explain again even though they knew from the previous day.

I’m done ! No more. I’ll go the extra mile and go up the road to get better food and service.

Guys please, do better, we customer now have power to let other know and it seem as though you did care and you put me thru a lot for a 16$ meal. Never again

I’m done.

Atmosphere: 2

Food: 1

Service: 2

Terrible rude people. There’s a phone operator that handles all the calls in the most unprofessional way. This store is literally so dirty, I saw roaches inside. Beware !!

Atmosphere: 1

Food: 1

Service: 1

She was talking so loud on the phone. Did not even want to order anymore. So distracting while reading the menu. Very unprofessional!

Spent $20 on store bought pot stickers.. if you want homemade steam dumplings go to lingGui in starke.

Atmosphere: 2

Food: 1

Service: 2

House fried rice large and chicken fried rice large. Both tasted good, was dry, and had very little of anything in them. Both were twenty four dollars.

Great TAKE OUT CHINESE FOOD. VERY TASTY.

Food was nasty

Honestly... I love this place!!! I will not go anywhere else in jacksonville but here to get Chinese food!! Yall are making a great decision if you order from here!

Order pepper chicken and got chicken with chunks of bell peppers. Tried to return it and they refused

The restaurant is clean and charming, with friendly and efficient service. Prices are reasonable, making it an accessible option. However, the food was just okay. We ordered the chicken and broccoli, but the chicken was bland, and the sauce had an unusual jelly like consistency.

Atmosphere: 5

Food: 3

Service: 5

Save your money and do not go here! The rice was hard and the food was not seasoned at all! The curry chicken literally had no color to it which was a red flag. Upon tasting the food, it tasted like water. On top of this, the vegetable fried rice and Chow Mei Fun had sauce which also had no taste. I will not be returning. We should have read the reviews.

Atmosphere: 1

Food: 1

Service: 1

The food is very good. The service was great and the boss is very friendly! She gave us some cake one time.

Atmosphere: 5

Food: 5

Service: 5

Didn’t go in, ordered out. Food was good. Everything arrived on time and hot
No issues ??

Atmosphere: 4

Food: 4

Service: 4