Jimmy John's

Went there today to order a tuna sub with everything on it add jalapeños and toasted. The the cashier know I requested it to be toasted with jalapenos and ignore more request. The manager there made my sub and when I got to my car I checked my sub was cold and no jalapenos as I requested. I came back into the store for a remake and the manager was very unprofessional and gave me an attitude because my order was not made correctly. As my order was being prepared she requested for the old subs back which I pass it to her kindly. When my order was done she slammed my subs down and dropped the other one on the floor and didn’t say sorry or even offer to pick it up or remake it after it fell on the floor! Unacceptable worst customer service I’ve ever experienced ! I do not recommend this place! If the customer service is horrible imagine how they’re treating your food service..? My sub fell on the floor yes in rapper but it’s the fact she threw it on the counter so hard it slide right on the floor. Very rude! That staff need ti be replaced . Warning ⛔️

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Tuna Salad

I miss their big stores when they first came to Jax Fl. Now the remaining ones are so small, especially this location that the line to pickup the sandwiches butts right in front of the people sitting to eat. So the Atmosphere is less than appealing. While the sandwiches put even a PubSub to shame, the sizing is a bit, no very ridiculous. You have a choice of an itty bitty for the price of of double the length, medium (bread is thinner than most so not filling as a at other sandwich shops due to width is much smaller roughly 3” wide than competitors as well as thickness less than 2” and the your only other option is this ginormous sandwich that inevitably will go bad waiting to finish it if you have any olive oil, red wine vinegar, or other juicy things like pickles, jalapeños or peppers, or extra Mayo/mustard. They REALLY need to rethink the sizing and pricing options. I get the MEDIUM gets them $7.99+ or more depending sandwiches selection, but it’s not filling. Then the next size up GIANT which the cheapest your getting is $14.98+ again depending on your sandwich choice. It is just TOO much, food, cost, and not enough with again same 2” tall but claiming 16” long, and about 3 1/2” wide, which wastes food, costs more to get full but paying A LOT to have a great sandwich, but ultimately won’t be finished. HOW ABOUT ADDING A 12” so people can still have your delicious sandwiches, be able to be full, not have to waste money and food in order to obtain being full.

Atmosphere: 2

Food: 5

Service: 4

Recommended dishes: Avocado Spread, Provolone Cheese, Italian Sandwich

Ordered a turkey and cheese wrap, staff was rude, would not add cheddar cheese to the wrap and they charged me over 5 dollars for one slice of turkey and one piece of provolone cheese

Atmosphere: 1

Food: 2

Service: 1

Came in for late lunch & ordered chicken bacon sub . Food was well made. Used free side promo for chocolate chip cookie. Peyton was friendly. Thank you!

Atmosphere: 5

Food: 5

Service: 5

I came in to order three sandwiches and Vanessa at this location was above and beyond helpful and extremely professional! The food she made was picture perfect. She was in there alone and still managed to give me exceptional service but was nice and more than happy to accommodate my specific orders. Thank you JJ & Vanessa!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sliced Pickles

this is the most disgusting thing i've ever laid my eyes on. how can someone even serve this??? $20 on a sub... and it's 2 slices of cheese and lathered in mayo. BE CAREFUL, TALK TO YOUR WORKERS. this is diabolical.

Atmosphere: 1

Food: 1

Service: 1

Horrible customer service. Lady at the register was super rude to my kids. Learn some service

We stop by here from time to time. Staff is always friendly and place is always clean when we stop by. Service is quick, and sandwiches have always been made right.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Jalapeño Chips, Tuna Salad, Salt & Vinegar Chips, Chocolate Chip Cookie, Italian Sandwich

Food was good as always but the service was the best I’ve ever had in any Jimmy John’s!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich, Italian Sandwich

Just ordered from here a few minutes ago for the first time. The lady that took my order was so nice. I live in an apartment and asked if the delivery driver could just place at my door and do not knock as it would upset my dogs. They followed my request prefect. We will be ordering from here again. Thank you!!!

Food: 5

Service: 5

Clueless is the best way I can describe my visit. 3 of the 4 sandwiches were wrong.I really hope it was just new staff.

Atmosphere: 2

Food: 1

Service: 1

Very clean, quick and nice workers.I would go back!

Atmosphere: 4

Food: 5

Service: 5

This review is related to ownership/management because of the ridiculous delivery fee change this store recently made. For two sandwiches its $4.75 before tip. Absolute robbery. I was a 3 - 4 times per week customer now they've lost my business.EDIT AFTER RESPONSE: I already left a complaint through Jimmy Johns and they confirmed the franchisee determines the delivery fee so the owner is the one screwing their customers who choose delivery. Btw since my first post delivery is now $6 for a combo and one additional sandwich before tip. ROBBERY.

Atmosphere: 5

Food: 5

Ordered online and the place is closed up right at 6:15 - no sign

Atmosphere: 1

Food: 1

Service: 1

It's hard to go wrong with a Jimmy John's but this location is frustrating as sandwiches aren't consistently made based on what's on the ticket, i.e sandwiches made wrong, cut in half when not specified, etc. Training needs to be a focus especially with a jersey mikes and other options within walking distance.

Atmosphere: 4

Food: 4

Service: 3