Jimmy John's

I ordered my food over an hour ago and when calling the store to find out what’s wrong, they said they’re really busy and they can give me a credit! WTH??? So now my lunch break is way over and I’m starving

I’m loving my Jacksonville experiences. I chose wraps vs the sandwich. Ms. R was extraordinarily amazing. She provided tips and asked clarifying questions! The subs/wraps are on point. Thank you! With care like this, I’ll pass many others to have an experience like Ms. R provided.

Atmosphere: 5

Food: 5

Service: 5

Scrumptious sub shop with clean casual dining outdoors or in.

Atmosphere: 4

Food: 5

Service: 5

Food was good and the staff was friendly. The set up inside was neat, eclectic feeling if you will.

Atmosphere: 5

Food: 4

Service: 5

Ordered 4 sandwiches. 3 sandwiches were NOT what I had Ordered. Will go elsewhere.

Food: 1

I regularly come by here for lunch and everytime I have such a great experience. The staff are always friendly and accommodating. The sandwiches are tasty and fresh.

Atmosphere: 5

Food: 5

Service: 5

I came in to order three subs one regular, one little John, and one toasted #16 giant. I came in the store 20 minutes before closing drove 15 minutes away from home for a Jimmy John’s giant number 16 toasted sub. Only for the employees to tell me they wouldn’t toast it because they were cleaning the oven with 20 minutes left until closing. For as long as I’ve been eating at Jimmy John’s, this is first time I’ve had a bad experience. So I went to firehouse instead, where I knew I would get what I wanted, which was a delicious toasted sub . Hopefully this location does better with their customer service.

Atmosphere: 4

Food: 5

Service: 1

Lettuce wrap option good..but that buttery bread taste though..wow better than Subway.

Atmosphere: 5

Food: 5

Service: 5

Such a great location. Clean with a friendly fast staff.

Atmosphere: 5

Food: 5

Service: 5

I'd been driving around Jacksonville all day and my mom and I were hungry, however, I don't like fast food. Then I remembered that my mother LOVES the gargantuan. Its no longer on the menu, but they were able to make it for her, so that hit the spot. I also love the day old bread because Im able to make another sandwich with the extra meat from the gargantuan.

Atmosphere: 5

Food: 5

Service: 5

Can you ever go wrong with the Jimmy John’s sandwich? No! The meat, the cheeses and the bread are great for a chain restaurant that serves things so fast. The only issue I ever have as a regular at this location is them making my sandwich incorrectly. Hopefully they’ll slow down and get that right eventually.

Atmosphere: 5

Food: 5

Service: 2

I'm disgusted at the quality of service that I received from this location by the assistant manager.Daniel and the trainee. The trainee took my order. I told him what I wanted on my sandwich and i even repeated it.
My sandwich was not to include Mayonnaise. I took the sandwich and it wasn't until I got back to my hotel room that I realized the sandwich had Mayonnaise on it. I brought the sandwich back to the store. Explained the situation to the assistant manager. And i told him that I'm allergic to Mayonnaise. His response was the employee is new and he probably didnt hear me. I said no were not doing that becuase i repeated my order. I told him the sandwhich should be comp given that i had to drive back The assistant manager indicated he could only do one or the other. If that wasnt bad enough the trainee said all that for a sandwhich. At that point i was just done. I asked the assistant manager for the contact information for the manager. Instead of giving it to me he said it was online. It doesnt make any sense for the assistant manager not to have the store's phone number. I guess he assumes im just stupid. I said isnt it on the receipt, he said yes. I didnt have the reciept from my intial but i did recall seeing it. He finally gave me the number but didn't give me the manager's name. I will try to call the store just to dicuss my experience but I dont have any expectations regarding the conversation. I figure the least I can do is document the experience I had at the 9823 Tapestry Park in Jacksomville FL on June 21st at 6:30pm

Atmosphere: 1

Service: 1

This location disappoints every time. Terribly small portion sizes to start. If you place an order online the guy in the visor (i think redish blonde hair)that makes sandwiches will flat out ignore everyone so you have to wait to get your order when the cashier is done which could take a while. It really stinks because this location is next door to my work but today was the last time. This place is chaos during lunch hours and needs management intervention.

Atmosphere: 1

Food: 4

Service: 1

Usually consistent. App glitched on most recent order but staff remade sandwich even though I had to pay difference for the cheese that went missing.

Atmosphere: 3

Food: 3

Service: 4

Staff was awesome and quick service.

Atmosphere: 3

Food: 4

Service: 4