Jimmy John's

I came in to order three subs one regular, one little John, and one toasted #16 giant. I came in the store 20 minutes before closing drove 15 minutes away from home for a Jimmy John’s giant number 16 toasted sub. Only for the employees to tell me they wouldn’t toast it because they were cleaning the oven with 20 minutes left until closing. For as long as I’ve been eating at Jimmy John’s, this is first time I’ve had a bad experience. So I went to firehouse instead, where I knew I would get what I wanted, which was a delicious toasted sub . Hopefully this location does better with their customer service.

Atmosphere: 4

Food: 5

Service: 1

Lettuce wrap option good..but that buttery bread taste though..wow better than Subway.

Atmosphere: 5

Food: 5

Service: 5

Such a great location. Clean with a friendly fast staff.

Atmosphere: 5

Food: 5

Service: 5

I'd been driving around Jacksonville all day and my mom and I were hungry, however, I don't like fast food. Then I remembered that my mother LOVES the gargantuan. Its no longer on the menu, but they were able to make it for her, so that hit the spot. I also love the day old bread because Im able to make another sandwich with the extra meat from the gargantuan.

Atmosphere: 5

Food: 5

Service: 5

Can you ever go wrong with the Jimmy John’s sandwich? No! The meat, the cheeses and the bread are great for a chain restaurant that serves things so fast. The only issue I ever have as a regular at this location is them making my sandwich incorrectly. Hopefully they’ll slow down and get that right eventually.

Atmosphere: 5

Food: 5

Service: 2

I'm disgusted at the quality of service that I received from this location by the assistant manager.Daniel and the trainee. The trainee took my order. I told him what I wanted on my sandwich and i even repeated it.
My sandwich was not to include Mayonnaise. I took the sandwich and it wasn't until I got back to my hotel room that I realized the sandwich had Mayonnaise on it. I brought the sandwich back to the store. Explained the situation to the assistant manager. And i told him that I'm allergic to Mayonnaise. His response was the employee is new and he probably didnt hear me. I said no were not doing that becuase i repeated my order. I told him the sandwhich should be comp given that i had to drive back The assistant manager indicated he could only do one or the other. If that wasnt bad enough the trainee said all that for a sandwhich. At that point i was just done. I asked the assistant manager for the contact information for the manager. Instead of giving it to me he said it was online. It doesnt make any sense for the assistant manager not to have the store's phone number. I guess he assumes im just stupid. I said isnt it on the receipt, he said yes. I didnt have the reciept from my intial but i did recall seeing it. He finally gave me the number but didn't give me the manager's name. I will try to call the store just to dicuss my experience but I dont have any expectations regarding the conversation. I figure the least I can do is document the experience I had at the 9823 Tapestry Park in Jacksomville FL on June 21st at 6:30pm

Atmosphere: 1

Service: 1

This location disappoints every time. Terribly small portion sizes to start. If you place an order online the guy in the visor (i think redish blonde hair)that makes sandwiches will flat out ignore everyone so you have to wait to get your order when the cashier is done which could take a while. It really stinks because this location is next door to my work but today was the last time. This place is chaos during lunch hours and needs management intervention.

Atmosphere: 1

Food: 4

Service: 1

Usually consistent. App glitched on most recent order but staff remade sandwich even though I had to pay difference for the cheese that went missing.

Atmosphere: 3

Food: 3

Service: 4

Staff was awesome and quick service.

Atmosphere: 3

Food: 4

Service: 4

I stopped by this Jimmy John’s for a quick lunch and was seriously blown away—not just by the food, but by the incredible service from Chloe and Derek, who were the only two people working at the time. Despite being short-staffed, they handled everything like pros.

Even with a steady stream of customers, Chloe and Derek moved with purpose and precision. Chloe was working the line, assembling sandwiches with lightning-fast hands and no drop in quality. Every order I saw her make was clean, neat, and accurate. My sandwich was fresh, perfectly wrapped, and ready in just a few minutes.

Certainly! Here’s a standalone paragraph that focuses entirely on **Chloe**, which you can add to the review or use separately:

Chloe was an absolute standout during my visit. From the moment I walked in, she brought an energy that made the whole place feel welcoming. She was quick on the line, assembling sandwiches with speed and precision, but never at the expense of quality. Every movement was efficient, confident, and clearly the result of someone who knows what they’re doing and cares about doing it well. Even while moving quickly, Chloe stayed friendly, engaging with customers, smiling, and keeping a positive tone that really set the mood for the entire visit. It’s rare to see someone balance speed, skill, and genuine friendliness so effortlessly—she made the experience not only efficient but genuinely enjoyable.

Meanwhile, Derek kept everything flowing—managing the register, prepping items, and jumping in wherever he was needed. The way the two of them coordinated was genuinely impressive. They worked in sync, communicated clearly, and never missed a beat.

What stood out even more than the speed was their attitude. Both Chloe and Derek were upbeat, polite, and welcoming, even as the pressure picked up. Chloe greeted customers with a smile, and Derek maintained a calm, steady energy that made the experience feel smooth and relaxed. They never looked overwhelmed or frustrated—just focused and professional.

Despite being busy and short-handed, the store was spotless. Tables were clean, counters were tidy, and the drink station was stocked and organized. My sandwich (a #5 Vito) tasted fresh and was built with care—nothing thrown together or rushed. It was everything I’d hoped for.

This was one of the best fast-casual experiences I’ve had in a long time. Chloe and Derek absolutely crushed it, running the whole store by themselves without sacrificing speed, quality, or service. That kind of teamwork and attitude deserves serious recognition.

If you're in the area, do yourself a favor and stop by—especially if these two are on shift. You’ll be in great hands.

Atmosphere: 5

Food: 5

Service: 5

I stopped by this Jimmy John’s during the early wave of the lunch rush around 11:30 AM on May 12th, and I’m happy to say I was genuinely impressed by the experience. While it wasn't jam-packed, there was a consistent flow of customers coming in, and the team handled it with precision, professionalism, and an upbeat energy that made my visit worth noting. Below is a breakdown of my experience across a few key areas:

Cleanliness: 4.5/5
The first thing I noticed as I walked in was how clean and orderly everything was, which is something I don’t always expect during the lunch rush. The floors were spotless, tables were wiped down promptly after each guest left, and there was no noticeable clutter on the counters or prep areas. Even the drink fountain was tidy and well-stocked—no sticky spills or stray napkins in sight. You could tell cleanliness is taken seriously at this location, and it really added to the overall comfort of the space.


True to their “freaky fast” reputation, my sandwich was made with incredible speed. From placing the order to receiving my food, I waited maybe 3–4 minutes max, despite the steady stream of customers before and after me. What really impressed me was that the team didn’t seem rushed or flustered—they just moved efficiently and confidently, clearly well-trained and in sync. I watched several other orders come out just as quickly, and the accuracy never wavered.


I ordered a #12 Beach Club on wheat, and it was everything I hoped for—fresh ingredients, crisp lettuce, creamy avocado spread, and soft, chewy bread that tasted fresh-baked. The proportions were just right, and nothing was skimped. Chips were crunchy and not crushed (a small thing, but appreciated), and my drink tasted clean and well-balanced. It’s clear this location doesn’t cut corners on product quality, which definitely isn’t something I take for granted in a chain environment.

Friendliness & Service: 4.5/5
This is where the visit really stood out.

There was a young man behind the counter—I overheard someone call him Derick- I didn’t catch the spelling- who was an absolute standout. From the moment I walked in, he greeted customers with a genuine smile and kept a calm, friendly energy even as the pace picked up. He was fast and focused, but still managed to make the atmosphere feel welcoming and relaxed. When I had a question about a sandwich modification, Derick was polite, informative, and quick to offer a great suggestion without sounding rehearsed or rushed. It’s rare to see someone so young show that level of leadership, hospitality, and attention to detail in a fast-paced environment.

If management reads this: please recognize Derick. He’s the kind of employee who elevates a guest’s entire experience and reflects positively on your brand.

Overall Impressions:
I came in expecting a quick bite and left genuinely impressed. Everything—from the cleanliness to the speed to the product quality—was exactly what you hope for, and the staff went above and beyond to maintain great service without sacrificing friendliness. This is the kind of Jimmy John’s that sets the standard for others.

I’ll absolutely be back the next time I’m in the area—and I hope Derick on shift when I do.

Atmosphere: 5

Food: 5

Service: 5

Always great

Atmosphere: 5

Food: 5

Service: 5

Crew lacks patience and professionalism

Stopped by to grab a quick bite. It was busy and only one person working. Person named Derick helped he was very calm and polite and even helped recommend a wrap that was excellent!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Kickin' Ranch Chicken Wrap

I came in at 8pm on Saturday 4/18/2025 and Derek was very helpful. I hadn’t been to a Jimmy John’s in a long time and he helped me out. It was last minute and he was very fast with making the sandwiches. I had a hard time deciding what I wanted but I know i wanted ham so I told him and he gave me like 10 different options that all sounded very good. He knew exactly what was on each sandwich and was very familiar with the menu. We struck up a conversation while he was making the sandwiches and he was very friendly. I asked him how long he had worked here and he said just over 8 months. I was shocked to say the least. This man deserves a raise because he knew the store operations like the back of his hand. I will definitely be recommending this location amongst others and I will be coming back. Last time I was here was when the General Manager was Jody(?) I do not know if that’s his name. I was shocked when Derek told me he wasn’t the GM.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy East Coast Italian, Ultimate Porker